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GiveDirectly

Direct cash transfers to the poor

Safeguarding Manager

Case Management & AdvocacyConfirmed live in the last 24 hours
Full-timeLukula, Democratic Republic of the CongoNo salary listedIn-person

About the Job

Requirements

  • A university degree at Bac+4/Bac+5 level, or a Licence with substantial compensating experience, in social sciences, sociology, social work, law (including international humanitarian law, human rights, or criminal law), psychology, public health, or another stated field.
  • Three to five years of progressive experience with national or international nongovernmental organizations, United Nations agencies, or humanitarian institutions.
  • At least two to three years of specialization in safeguarding, including operational design and implementation of safeguarding and Protection from Sexual Exploitation and Abuse policies and mechanisms, and safeguarding risk assessment across the project cycle.
  • Demonstrated experience confidentially managing reports, tracking critical incidents, and referring survivors for medical, psychosocial, and legal support.
  • Experience participating in or leading administrative investigations into allegations of abuse, harassment, or ethical misconduct.
  • Experience delivering training, raising awareness among field teams, service providers, and local partners, and structuring networks of focal points.
  • Experience supporting team management and reviewing technical incident reports.
  • Excellent knowledge of local legislation on protecting minors and vulnerable people.
  • Professional French and English, and knowledge of local implementation-area languages: Lingala, Kikongo, Kitandu, and Kiyombe.
  • Practical knowledge of community accountability mechanisms, including complaints and feedback mechanisms.

Responsibilities

  • Advise on and make recommendations about program design to ensure full compliance with safeguarding standards and policies.
  • Guide other team members to ensure that all aspects of the program are respectful, dignified, and reflect GiveDirectly’s recipient-first commitments.
  • Proactively identify country safeguarding themes that could affect recipients and advise the country team on addressing and mitigating those risks.
  • Conduct thorough project safeguarding risk analyses and provide guidance on safe implementation strategies that protect recipients.
  • Build relationships and engage with community leaders to identify and resolve safeguarding concerns.
  • Review all new field surveys to ensure safe communication with recipients and appropriate inclusion of consent.
  • Support the Programs and Community Engagement team in identifying communities, assessing vulnerability, and detecting risks before new programs launch.
  • Act as the country safeguarding case manager for recipients.
  • Work directly with recipients and relevant stakeholders to resolve safeguarding concerns.
  • Develop and implement safeguarding response protocols for teams including Surveys, Programs, and Human Resources.
  • Develop and maintain robust reporting systems through which recipients can raise program concerns.
  • Document and track all country safeguarding incidents and share them with the global safeguarding team and other stakeholders.
  • Manage country referrals, including referral-partner databases, partner relationships, and referral protocols.
  • Serve as the link between GiveDirectly, affected recipients, and referral partners as needed.
  • Improve and increase safeguarding reports across country programs by proposing new approaches or innovative reporting pathways.
  • Advise on and monitor safeguarding policies in the Democratic Republic of the Congo country program.
  • Deliver and document safeguarding training for all staff during onboarding and at least twice each year.
  • Help the Safeguarding Program Manager adapt training materials to the specific context.
  • Deliver safeguarding training to contractors and partners as needed.
  • Review, update, and customize safeguarding training materials to reflect country needs and sector developments.
  • Consult other nongovernmental organizations about their safeguarding practices.
  • Identify and participate in safeguarding stakeholder forums, such as the Protection Cluster, to stay informed about sector standards and best practices.
  • Submit monthly activity reports to the Senior Safeguarding Manager and Country Director.

Desired Qualifications

  • Additional safeguarding certifications, such as CHS Alliance or Keeping Children Safe training, or training in investigative techniques for allegations of sexual exploitation, abuse, and harassment.

About the Company

GiveDirectly

Direct cash transfers to the poor

GiveDirectly provides direct cash transfers to people living in extreme poverty, funded by governments, foundations, and individual donors. It uses technology to locate recipients, connect them to electronic payments networks, and monitor transfers end-to-end, charging only the full cost of delivering the service. How it works: a recipient in need is identified, enrolled in an electronic payment system, and receives cash transfers with ongoing monitoring to ensure delivery, transparency, and accuracy. How it differs from competitors: it focuses on direct cash transfers with transparent pricing (no hidden fees) and end-to-end digital processes to scale efficiently, improve legitimacy, and reduce administrative overhead. Its goal: to create the world's most efficient, transparent, and scalable system to put resources directly into the hands of the poor and transform how international development is done.

Company size
1,001-5,000
Company stage
Grant
Total funding
$1M
Headquarters
New York City, New York
Founded
2008

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