Back Office Support Specialist
About the job
- A bachelor's degree in business or a related field.
- A minimum of 2 years of experience in business analysis or a related field in brokerage back office.
- Advanced technical skills.
- Attention to detail, accuracy with numbers, and adherence to procedures.
- Experience creating detailed reports and giving presentations.
- Competency in Microsoft Word, Excel, and Outlook.
- Ability to follow through on commitments.
- Planning, organizational, and time-management skills.
- Evaluate business processes, anticipate requirements, identify areas for improvement, and develop and implement solutions.
- Coordinate with the risk department on leverage-change requests and escalated trading issues.
- Communicate regularly with team leads and sales on specific introducing-broker requests or network-structure changes.
- Liaise with technology providers on complex disputes or situations.
- Cross-check funding issues with payment service providers.
- Manage internal ticketing for departmental feedback and issues.
- Perform financial checks on transactions and transfers within the system.
- Collect appropriate information about complaints from a technical perspective.
- Perform know-your-customer validation and open, amend, review, and exit clients according to established policies and procedures.
- Contribute to continuous improvement of fraud-operation processes to enhance operational efficiency and effectiveness.
- Experience in a stock-broking business, in information technology or back-office operations, is a significant advantage.
- Exceptional analytical and conceptual thinking skills.
About the company
CXM Direct supplies engineered brass and bronze alloys for shapes, profiles, bars, rods, and tubes, cast, extruded, drawn, and finished in a 200,000-square-foot facility in Cicero, Illinois to AMS and ASTM standards. Materials are melted, cast, extruded, and finished in an integrated brass mill, with alloys engineered for consistency to reduce machining problems and tight tolerances. What sets it apart is an in-house, fully integrated mill that handles casting, extrusion, and finishing with engineered alloys designed for repeatable performance and the ability to produce both limited-volume and high-volume production. Its goal is to deliver precisely engineered metals that streamline manufacturing by ensuring consistent material properties and minimizing finishing work.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Chicago, Illinois
Founded
1923
Get referred to CXM Direct
See people who can refer or advise you
Simplify's Take
What believers are saying
- TradingView integration, announced 3 August 2026, reduces trader switching friction immediately.
- CXM won Most Trusted Global Broker at Forex Expo Dubai 2026 on 28 September.
- XAUUSD247 drew 2,000 August traders and $1 million turnover within two weeks.
What critics are saying
- Malaysia Securities Commission flagged CXM Direct for unlicensed activities on 27 September 2026.
- SVG registration leaves clients without compensation scheme or external investor recourse.
- APAC regulators can choke CXM's offshore retail model, crippling growth within 12 months.
What makes CXM Direct unique
- CXM unifies TradingView, MT4, MT5, and CXM Trader for execution.
- XAUUSD247, launched 22 July 2026, extends gold trading through weekends.
- CXM won Cambodia authorization on 12 August 2026 and sells APAC localization.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Gym Membership
Company News
CXM Brings TradingView Integration and an Ecosystem Vision to iFX EXPO Asia 2026. Tuesday, 29/09/2026 | 22:53 GMT-7 by CXM Group * Global multi-asset broker CXM will exhibit in Hong Kong from 7 to 9 October, meeting partners across APAC to share its latest platform developments and its plan to grow beyond traditional brokerage. CXM will exhibit at iFX EXPO Asia 2026, taking place from 7 to 9 October at the Hong Kong Convention and Exhibition Centre. Visitors can meet the CXM team at booth 38, where the company will present its newly launched partnership with TradingView and share its long-term vision for brokers, Introducing Brokers (IBs) and partners in one of the world's most dynamic trading regions. "The best partnerships still begin with a conversation," said Andrei Alekseev, CMO at CXM. "iFX EXPO Asia is where we sit down with the people behind the businesses we work with, and talk about where the industry is heading next." Professional charting, executed through CXM. In August 2026, CXM announced its partnership with TradingView, one of the world's leading charting and market analysis platforms. CXM clients can now connect their CXM Trader account to TradingView, analyse the markets with TradingView's charting environment and execute trades directly through CXM, all from one place. Getting started takes minutes. Traders log in to TradingView, select CXM from the list of supported brokers and sign in with their CXM Trader credentials. Full details are available in CXM's TradingView announcement. For partners, the integration adds a tool many traders already use daily. It gives IBs another reason for clients to choose CXM, and to stay. From broker to financial ecosystem. CXM is built around one principle: create long-term value for traders and partners, not just transactions. The company has established itself as a trusted broker with competitive trading conditions, particularly in Gold, a strong global IB network and a growing international client base. What sets CXM apart is where it is heading. While many brokers remain focused on acquiring the next trader, CXM is building a broader financial ecosystem around its existing clients. Trading remains the foundation, and the company is expanding into CXM Earn, Payment Cards, a Crypto Exchange and Prop Trading. The goal is a platform where clients can manage more of their financial journey in one place. "Lower spreads and faster execution are now expected," said Andrei Alekseev. "The real differentiator over the next 12 months will be ecosystem adoption. Brokers relying on a single product will find it harder to retain clients. The conversation is moving from customer acquisition to customer lifetime value, and that is where the industry's biggest opportunity lies." For partners, this means more opportunities to grow, higher client lifetime value and a business model that reaches well beyond traditional trading. Built for APAC, market by market. APAC combines mature financial markets with fast-growing retail participation, making it one of the most exciting regions for long-term growth. Rather than applying a single global playbook, CXM invests in localisation. It works closely with regional partners and supports local languages, payment methods, education and marketing tailored to each market. The company continues to strengthen its regional offering with new products and technology. In July 2026, CXM launched XAUUSD247, giving clients access to Gold trading 24/7. The launch builds on CXM's Gold expertise, recognised with the Best Gold Trading Broker award at iFX EXPO Dubai 2026 and the Leading Metals Trading Broker in Asia 2026 award at WikiExpo Hong Kong. What to expect at the CXM booth Visitors can expect more than a product demo. The CXM team will: * Walk through the TradingView integration and the CXM Trader experience * Share the next stage of CXM's platform evolution and ecosystem roadmap * Discuss partnership models for IBs, affiliates, institutional partners and technology providers * Explore practical, long-term cooperation opportunities across the region "Success for us isn't measured in business cards collected," said Andrei Alekseev. "We want meaningful relationships with partners who share our view of where financial services are going." Meet CXM in Hong Kong. CXM will be at booth 38 at the Hong Kong Convention and Exhibition Centre from 7 to 9 October 2026. To book a meeting with the team in advance, visit the CXM Partnerships page. About CXM. CXM is a global multi-asset broker offering 1,000+ CFDs across seven asset classes, including forex, metals, energies, indices, shares, cryptocurrencies and thematic baskets. Clients trade on MetaTrader 4, MetaTrader 5, CXM Trader and TradingView. CXM Group has entities regulated in multiple jurisdictions. Learn more at cxm.com.
CXM wins "Best Gold Trading Broker 2026" at iFX EXPO Dubai 2026. Monday, 16/02/2026 | 00:07 GMT-8 by CXM * CXM wins "Best Gold Trading Broker 2026" at iFX EXPO Dubai, highlighting its leadership in XAU trading. DUBAI, United Arab Emirates, February, 16, 2026 - CXM Group has been awarded the prestigious "Best Gold Trading Broker 2026" title at iFX EXPO Dubai 2026, recognizing the broker's leadership in precious metals trading and its commitment to delivering institutional-grade conditions to retail and professional clients. As a Diamond Sponsor at this year's event, CXM showcased its deep gold liquidity, ultra-tight spreads, and advanced execution infrastructure to thousands of attendees from across the global trading industry. The award highlights CXM's strength in providing a premium gold trading environment built for all types of traders. "This award reflects the depth of our XAU liquidity, our focus on fast and reliable execution, and our commitment to delivering a robust trading environment that supports our clients in all market conditions," said Bassel El Harakeh, CEO, CXM (MENA) Winning the "Best Gold Trading Broker 2026" award at iFX EXPO Dubai 2026 marks another important milestone in CXM's growth trajectory in the FX and CFD industry and, more importantly, underscores the company's leadership in gold trading. About CXM Group Established in 2015, CXM Group is a global leader in the Forex and CFD industry and one of the largest B2B brokers in Asia, serving institutional and retail clients and handling more than 2,000,000 trades daily across 150 countries. CXM provides a wide range of services and offers a diverse selection of financial products spanning various asset classes, including Forex, Metals, Commodities, Indices, Shares, Cryptocurrencies, and ETFs. For more information, visit CXM's website. Get all the top financial news delivered straight to your inbox. Stay informed, stay ahead.