In PersonIn-office, Monday–Friday, 8:30am–4:30pm; early Friday closures during summer long weekends.
InsuranceClaims Adjudication
About the job
Requirements
A RIBO licence is required.
Post-secondary education or equivalent work experience is required.
At least 3 years of insurance experience, with strong claims and coverage knowledge across all lines of Personal Insurance, is required.
Strong problem-solving and verbal communication skills are required.
Effective interpersonal skills, including listening, empathy, tact, and diplomacy, are required.
A positive, customer-first attitude is required.
Strong organizational skills with attention to detail and accuracy are required.
The ability to adapt quickly and work effectively in a fast-paced environment is required.
Responsibilities
Offer professional guidance to clients through claims counselling conversations.
Provide quality customer service by clearly communicating expectations and next steps.
Gather required information from clients to issue a New Loss Notice to the insurance company.
Promptly issue and report new claims to the insurance company.
Contact clients within 24 hours of the initial reported claim and maintain contact throughout the process.
Communicate effectively with Claim Adjusters.
Help clients navigate challenges during the process, escalating to the adjuster or claims manager when necessary.
Keep managers and the dedicated Client Account Manager updated on claim status and issues requiring escalation.
Document all conversations using the EPIC and Blue Butler systems.
Capture and input claims data into the broker management system.
Administer Proof of Loss and claim cheque requirements when required.
Connect clients with their dedicated Client Account Manager upon settlement for any resulting policy changes.
Support other broker-related responsibilities as needed, including managing the Claims inbox by uploading emails to the broker management system.
Desired Qualifications
Commercial lines experience is an asset.
Industry designations such as CAIB or CIP are a plus.
About Morison Insurance
We're a family-owned insurance brokerage with three decades of Southern Ontario roots. What started as a three-person downtown Hamilton office has grown into a team of 100 employees across offices throughout the region. We're guided by five core values: Go Beyond, Evolve, Own It, Our Promise, and Unified.
We're committed to innovation, exceptional service, and creating an environment where our team can thrive.
About This Role
As an Insurance Claims Specialist, you'll support our Personal Lines and Commercial Lines Client Account Managers by proactively guiding clients through every stage of a claim — from the initial report to final settlement, and beyond. You'll be a steady, knowledgeable point of contact during a stressful moment for clients, and this role also offers learning and development opportunities for someone looking to grow their career in insurance.
What You'll Do
Offer professional guidance to clients through claims counselling conversations
Consistently provide quality customer service by clearly communicating expectations and next steps
Accurately gather required information from clients to issue a New Loss Notice to the insurance company
Promptly issue and report new claims to the insurance company
Contact clients within 24 hours of the initial reported claim and maintain contact throughout
Effectively communicate with Claim Adjusters
Help clients navigate challenges that arise during the process, escalating to the adjuster or claims manager when necessary
Keep managers and the dedicated Client Account Manager updated on claim status and any issues requiring escalation
Thoroughly document all conversations using the EPIC & Blue Butler systems
Accurately capture and input claims data into the broker management system
Administer Proof of Loss and claim cheque requirements, when required
Connect clients with their dedicated Client Account Manager upon settlement for any resulting policy changes
Support other broker-related responsibilities as needed, including managing the Claims inbox by uploading emails to the broker management system
What We're Looking For
RIBO licence required
Post secondary education, or equivalent work experience
Minimum 3 years of insurance experience with strong claim and coverage knowledge across all lines of Personal Insurance, commercial lines experience is an asset
Strong problem-solving and verbal communication skills
Effective interpersonal skills, including listening, empathy, tact, and diplomacy
A positive, customer-first attitude
Strong organizational skills with attention to detail and accuracy
Ability to adapt quickly and work effectively in a fast-paced environment
Industry designations (CAIB, CIP) are a plus
Work Environment & Schedule
In-office
Monday–Friday schedule (8:30am–4:30pm) with early Friday closures during summer long weekends
Comprehensive Benefits
Competitive salary
7.5% RRSP matching program
Group Benefits Plan (health, dental, vision coverage)
Employee Assistance Program for personal and professional support
4 weeks vacation
Paid personal days and extended Christmas break
Professional Development
Continuing education opportunities
Modern offices and technology that support teamwork, skills development, and collaboration
Growing brokerage with access to many markets
Equal Opportunity & Accessibility
Morison Insurance is an equal opportunity employer committed to creating an inclusive workplace. We provide disability-related accommodations throughout our recruitment process. If you require any accommodations, please contact us at [email protected] or inform your interviewer during the selection process.
We appreciate all applications and will contact candidates selected for interviews directly.