Community Manager

Salary Range: 50000 to 60000 (Currency: USD) (Pay period: per-year-salary)

What You'll Be Doing

• Manage day-to-day community engagement across social platforms, including Instagram, TikTok, Facebook, X, YouTube, Reddit, and Discord.
• Monitor and respond to comments, DMs, mentions, and conversations in a timely, thoughtful, and brand-appropriate way.
• Develop and maintain authentic brand voices, adapting tone and messaging across different clients and audiences.
• Build relationships with passionate fan communities, creators, influencers, and brand advocates through meaningful engagement.
• Identify opportunities for brands to participate in relevant cultural moments, gaming conversations, trends, and online communities.
• Support social campaigns, product launches, activations, and always-on content programs in collaboration with social, creative, and account teams.
• Monitor online sentiment, flag potential issues, and escalate sensitive conversations or reputational risks when needed.
• Track community performance, engagement metrics, and audience sentiment, translating findings into actionable insights and recommendations.
• Support the strategy team with social listening, audience research, competitive analysis, and trend identification.
• Contribute to brainstorms, campaign planning, strategy presentations, and reporting, bringing forward ideas informed by community insights and audience behaviours.
• Stay up to date on platform changes, gaming culture, internet trends, and evolving community management best practices.

What You'll Bring

• 2+ years of experience in community management, social media, or a related digital marketing role, ideally within an agency environment.
• A strong understanding of social media platforms, online communities, and how audiences engage with brands.
• Excellent written communication skills, with the ability to write engaging, clever, and on-brand responses.
• A natural ability to adapt your tone of voice across different brands, audiences, and platforms.
• A genuine passion for internet culture, gaming, entertainment, fandom, and what's happening online.
• An understanding of what makes fan-driven communities tick and how brands can participate in those spaces authentically.
• Strong organizational skills and the ability to manage multiple clients and communities at once.
• Experience using social media management and listening tools such as Sprout Social, Hootsuite, Brandwatch, or similar platforms.
• Good judgment when handling sensitive conversations, customer concerns, or potential brand issues.
• A proactive, collaborative mindset and the ability to spot opportunities without always being asked.
• Comfortable working in a fast-paced, creative agency environment where priorities can shift quickly.

Bonus Points!

• Experience playing Magic: The Gathering is a plus.
• Experience working with gaming, entertainment, fantasy, or pop culture brands.
• An interest in trading card games, tabletop gaming, fantasy worlds, collectibles, or gaming communities.
• Familiarity with fan-driven marketing, product launches, or community-focused campaigns.
• A passion for storytelling, world-building, and creating work that resonates with dedicated audiences.

Additional Info

• Monday - Thursday in office (Fridays are remote optional)
• Flexible time off, including paid vacation and sick days
• Consistent culture and team-building events
• Employee recognition and incentive programs
• Seasonal celebrations and gatherings throughout the year 
• Office lunches 
• Branded company swag
• Access to industry events, learning opportunities, and non-profit outreaches
• Dog-friendly offices
• Unlimited coffee, drinks, and snacks
• Flex work and travel options
• Comprehensive extended health benefits
• 401k matching