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National DCP

Transportation Supervisor

Vehicle Operation & DeliveryPosted on Nov 13
Full-timeGreensboro, NC, USA

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • Have 3 to 5 years of experience managing a high-volume delivery route; food delivery experience is preferred.
  • Have at least 2 years of supervisory experience in a transportation-related role within the quick service restaurant industry.
  • Have a strong understanding of Federal Motor Carrier Rules and Regulations.
  • Have knowledge of related Occupational Safety and Health Administration standards and regulations.
  • Be proficient in Microsoft Office software, including Outlook, Word, and Excel.
  • Have experience with an on-board computer system.
  • Have prior experience with routing software.
  • Have strong leadership and decision-making capabilities.
  • Have excellent interpersonal and collaboration skills.
  • Be willing and able to work flexible or extended work schedules as needed.

Responsibilities

  • Direct and coordinate the assigned team of route drivers to ensure maximum performance in product delivery, cost-efficient equipment utilization, service, safety, and customer relations.
  • Create a team-oriented environment by developing and coaching drivers on safety, driving, and customer service skills.
  • Monitor driver performance weekly through PeopleNet and counsel drivers on performance issues and areas for improvement.
  • Supervise assigned Lead Drivers.
  • Work with Dunkin’ stores and the Distribution Center as a liaison to resolve delivery issues.
  • Administer progressive discipline when required.
  • Enforce company policies, Department of Transportation and Federal Motor Carrier Safety Administration regulations.
  • Assist the Operations Scheduler with drivers’ weekly schedules, vacations, and time-off requests.
  • Orient and develop new drivers.
  • Assist in compiling, monitoring, managing, and implementing driver performance metrics and an incentive program, if applicable.
  • Manage fleet utilization, track vehicle and equipment status, monitor the Out of Service report, and coordinate with Penske or Ryder as needed.
  • Ensure compliance with Department of Transportation hours-of-service requirements.
  • Respond timely and effectively to breakdowns and accidents.
  • Oversee hub locations as assigned, including possible overnight travel to assess routes and drivers.
  • Assist the Router with daily route planning as needed.
  • Work with the Safety Manager on safe driving techniques, proper lifting, and training in required Department of Transportation regulations.
  • Accept and assist with special projects as required.

Desired Qualifications

  • Food delivery experience is preferred.
  • Experience with SAP is preferred.
  • Experience with Appian routing software is preferred.
  • A commercial driver’s license and current Department of Transportation medical card are a plus.

About the Company

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