Liberis

Embedded finance platform enabling small-business funding

Customer Operations Executive

Business OperationsUpdated on Nov 11

Full-timeLondon, UKNo salary listedIn-person

About the Job

Requirements

Native-level Spanish and fluent English, both written and spoken.
Strong organisational skills and the ability to manage a high-volume, multi-stage pipeline without allowing cases to slip.
Excellent attention to detail, particularly when reviewing documentation.
Confidence and proactivity in communicating and chasing customers and partners to keep deals on track.
Interest in fintech, SME finance or financial services.
Organisation, adaptability and eagerness to learn.

Responsibilities

Manage a live pipeline of 50–60 customer submissions from initial submission through to funding, tracking each case's status and next steps.
Review submissions from Sales, collect required documents from customers, check them for accuracy and completeness, and pass them to Underwriting.
Act as the customer's main point of contact throughout the process, keeping them informed at every stage and answering their questions.
Chase customers to get contracts signed and resolve queries or hesitations that could delay completion.
Liaise with funding partners once a contract is signed to apply the agreed split so the customer can be funded.
Work closely with Sales, Underwriting and Partner teams to keep cases moving and flag blockers early.
Share feedback from customers and partners to help improve processes.

At Liberis, our mission is to empower small and medium-sized businesses by removing finance as a friction to growth, delivering contextual, embedded financial solutions to support merchants at every stage of their business lifecycle.

Customer Operations Executive - Funding Team

Customer Operations sits at the heart of Liberis' funding process. Sitting within the Funding team, you'll own the customer's journey from the moment a deal is submitted by Sales through to funds being released - acting as the customer's main point of contact and the connective tissue between Sales, Underwriting and our funding partners.

This is an excellent opportunity for a graduate or early-career professional to build experience in fintech, SME finance and funding operations within a fast-growing international business.

What you'll do

Manage a live pipeline of 50–60 customer submissions from initial submission through to funding, tracking each case's status and next steps
Review submissions coming in from Sales, collecting the required documents from customers and checking them for accuracy and completeness before passing them to Underwriting
Act as the customer's main point of contact throughout the process, keeping them informed at every stage and answering their questions
Chase customers to get contracts signed, resolving any queries or hesitations that could delay completion
Liaise with our funding partners once a contract is signed to apply the agreed split, so the customer can be funded
Work closely with Sales, Underwriting and Partner teams to keep cases moving and flag blockers early
Share feedback from customers and partners to help improve our processes

What we're looking for

Native-level Spanish and fluent English, both written and spoken
Strong organisational skills and the ability to manage a high-volume, multi-stage pipeline without letting cases slip
Excellent attention to detail, particularly when reviewing documentation
Confident, proactive communicator - comfortable chasing customers and partners to keep deals on track
Interest in fintech, SME finance or financial services
Organised, adaptable and eager to learn

What happens next?

Think this sounds like the right next move for you? Or if you’re not completely confident that you fit our exact criteria, apply anyway and we can arrange a call to see if the role is fit for you. Humility is a wonderful thing, and we are interested in hearing about what you can add to Liberis!

#LI-CG1

About the Company

Liberis

Embedded finance platform enabling small-business funding

Liberis is a financial technology platform that helps small businesses get funding through partnerships. It provides accessible revenue finance to end customers via a network of partners, offering quick funds from £1,000 to £1,000,000 with flexible repayment terms that adapt to cash flow. The platform is modular and scalable, enabling partners to embed financing options into their own products or services, which drives customer loyalty and higher transaction volumes. Liberis differentiates itself by focusing on embedded finance and an expansive partner network (over 300 partners worldwide) to deliver personalized funding options rather than a single product. The goal is to make funding easier and more responsible for small businesses while giving partners a new revenue stream and growth accelerator.

Company size: 201-500
Company stage: N/A
Total funding: $593.3M
Headquarters: London, United Kingdom
Founded: 2007

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