PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.
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Why We Need You
PagerDuty is looking for a lead Automation Analyst to join the Enterprise Applications team within the CIO organization. As an automation Analyst, you will be playing a critical role in driving digital transformation and operational efficiency at PagerDuty. You will be responsible for leading a company-wide automation program to drive efficiency and scale, using various technologies to automate repetitive tasks, saving thousands of FTE hours to spend on more critical business needs. You will be involved from idea to implementation and completion, overseeing all aspects of the program. You will be responsible for working closely with business counterparts to identify opportunities for automation across lead to cash, record to report, procure to pay, and financial close processes. As you partner with each process expert, you will be responsible for helping to define a high-impact roadmap of use cases, effective solution designs, and implementation and change plans to ensure high adoption and success. You will also be hyperfocused on measuring the changes and the direct impact those changes had on the business.
How You Contribute to Our Vision - Key Responsibilities:
- Collaborate with cross-functional teams and process owners to help identify opportunities for automation.
- Gather requirements, design, and propose automated solutions for efficiency improvement.
- Develop strategies to automate business processes in accordance with RPA/Automation best practices.
- Partner with the Enterprise Applications team to integrate automation solutions with existing systems and applications.
- Conduct thorough testing and troubleshooting, working with business stakeholders, to ensure the effectiveness of the automation solutions.
- Create documentation for implemented solutions, including process workflows and technical specifications.
- Provide training and support to end-users and internal teams on intelligent automation tools and processes.
- Communicate to stakeholders throughout the project lifecycle to ensure alignment between business goals and automation initiatives.
Skills and Attributes:
- Self-starter, strong problem solver, reliable team player with ability to deliver projects on-time.
- You have excellent written and oral communication skills with the ability to communicate strategies & results effectively across multiple levels and multiple teams within the organization.
- Strong time and project management skills – can coordinate multiple projects simultaneously in a high-paced business culture.
- Excellent written and verbal communication and interpersonal skills.
- Ability to perform in a dynamic, fast-changing work environment.
- Successfully deliver with levels of ambiguity
- Solution oriented
Minimum Requirements:
- A bachelor’s degree in Computer Science, Information Technology, Engineering, Business Administration or related field
- Understanding and experience implementing of the technologies (UiPath, Automation Anywhere, Blue Prism etc.) and processes related to Robotic Process Automation
- Knowledge of APIs (Application Programming Interfaces) and web services for integrating RPA solutions with other systems and applications.
Preferred Qualifications:
- Previous experience working in a public company, including experience implementing and maintaining SOX controls for financial reporting and other regulatory/compliance initiatives.
- Experience with Agile project management & development/deployment methodologies.
The base salary range for this position is 142,000 - 221,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
Not sure if you qualify?
Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you’re new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.
Where we work
PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.
How we work
Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.
- Champion the Customer | Put users first to design great products and experiences.
- Run Together | Build strong teams that amplify our impact on users.
- Take the Lead | Disrupt and invent to be the first choice for users.
- Ack + Own | Take ownership and action to deliver more efficiently to users.
- Bring Your Self | Bring your best self to build empathy and trust with users.
What we offer
One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations.
Your package may include:
- Competitive salary and company equity
- Comprehensive benefits package from day one
- Flexible work arrangements
- ESPP (Employee Stock Purchase Program)
- Retirement or pension plan
- Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
- HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
- Paid volunteer time off - 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.
Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes @pagerduty on Instagram.
Additional Information
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
