Ticketing Operations Executive @ TodayTix Group

Operations & Logistics (3)
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About TodayTix Group:

TodayTix Group, TTG, is the global e-commerce leader for cultural experiences. Founded in 2013, TTG designs frictionless e-commerce experiences via innovative product design and industry-leading technology.

Through powerful consumer matchmaking technology and our expansive portfolio of brands, including TodayTix, New York Theatre Guide, London Theatre Guide, Show-Score, Arthouse, and Secret Cinema, TTG has an intimate understanding of its millions of customers. We optimize partner relationships by providing unparalleled access to engaged audiences to generate meaningful revenue, transforming the way tickets are sold. With an ever-expanding global network of theatres, producers, and cultural institutions, frictionless technology, and vast data and insights, TTG is at the forefront of the digital transformation of culture.

Life at TodayTix Group

We thrive in a nimble, growth-oriented environment where adaptability, curiosity, and a bias toward action help us stay ahead of the curve. We move quickly, iterate often, and expect everyone to take ownership of their impact - because we're building the future of live events, and there’s no script for what comes next.

New joiners are set up for success with a 90-day onboarding journey, complete with clear goals and measurable milestones. We believe feedback fuels growth, so we hold twice-yearly performance reviews focused on impact and development.

Above all, you’ll be working alongside a team of collaborative, passionate, and kind humans - people who love theatre and live experiences, and who support each other just as much as they challenge each other to do great work.

We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply.

About the Role:

Powered by TodayTix (PxT) is our latest pursuit to make live entertainment more accessible than ever. Leveraging TodayTix technology, PxT empowers our partners to boost sales, broaden their audience reach, and deliver exceptional customer experiences.

We’re looking for a detail-oriented and collaborative Ticketing Operations Executive to join our Supply Operations team and play a key role in bringing PxT projects to life—from the first spark of an idea through to launch. In this role, you’ll work closely with our internal teams and a wide range of industry partners to help build and refine the tools that power unforgettable live events across the UK and beyond.

Your work will have a direct impact on partner satisfaction, revenue management, and the customer experience by ensuring PxT events are accurately set-up, maintained, and reconciled.

If you thrive in a results-oriented, cross-functional setting and are passionate about live entertainment and behind-the-scenes operations, we’d love to hear from you!

Please note: Qualified candidates must be based in the greater London area. We encourage collaboration by working a minimum of 2 days per week in our London office, as well as additional on-site presence for event support.

The salary range for this role is £29,000 - £31,000.

What Success Looks Like:

Event Management: Successfully setting up and maintaining events across all outlets, ensuring accurate inventory and revenue management.
Pricing and Inventory Control: Effectively repricing, allocating, and managing inventory for owned channels and third-party agents to maximize sales results.
Reporting Accuracy: Providing accurate and comprehensive reporting to internal and external partners and stakeholders.
On-Site Support: Ensuring smooth event launches with confident on-site team support for ticketing queries.

What You’ll Do:

Event Setup and Maintenance – Own the setup and maintenance of Powered by TodayTix events across all outlets.
Inventory and Pricing Management – Reprice, allocate, and manage inventory for owned channels and third-party agents, executing pricing strategies as directed.
Reporting and Communication – Provide accurate and comprehensive reporting for both internal and external partners and stakeholders.
Ticketing System Support – Work with our Ticketing Systems Provider to ensure optimal functionality of event on-sales.
Operational Support – Support Ticketing Operations on access programs and dispatch, and provide on-site support at event launches.

We’re Looking for Someone With:

Prior experience working on ticketed events.
An understanding of the ticketing life cycle of a live event.
Strong organizational skills and the ability to adapt to a varied workday.
Excellent communication skills.
Proficiency in Excel or similar software.
The ability to work under own initiative and to deadlines.

Good To Know:

TodayTix Group takes care of our team. We’re proud to offer a generous suite of benefits. Here are a few of our favourites:

-Hybrid work environment (blend of in-office and at-home days)

-Up to 4 weeks per year of flexible 'work from anywhere'

-Generous pension match

-Access to a bespoke Pension scheme

-Complimentary tickets to shows and events

-Employee Assistance Programme

-Access to a corporate rate Vitality PMI plan

-Healthcare cash plan

-Season Ticket loans

-Birthday off

-Three months of fully paid Parental Leave

-Employee Charity Donation Matching

-Annual Professional Development Budget

-Cycle to work scheme

-Employee Referral Bonus

TodayTix Group is proud to be an equal opportunity employer, committed to fostering a workplace that celebrates diversity and inclusion. We welcome candidates of all backgrounds and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital or veteran status, pregnancy, disability, or any other characteristic protected by law. We are also committed to providing reasonable accommodations for applicants and employees based on their religious practices, mental health, or physical needs.

TTG is dedicated to conducting all aspects of our business ethically and with integrity, in full compliance with the UK Modern Slavery Act 2015. TTG maintains a zero-tolerance approach to modern slavery, human trafficking, forced labour, and any form of exploitation. We extend these high standards to all employees, contractors, partners, and suppliers. Everyone working with or on behalf of TTG must ensure that our operations and supply chains remain free from any practices that could constitute modern slavery or human trafficking.

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Ticketing Operations Executive

TodayTix Group

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