Performance Improvement and Innovation Specialist

Under the direction of the Director of Performance Improvement & Innovation, the Performance Improvement and Innovation Specialist is responsible for designing, deploying, and integrating evidence-based methodologies, tools, and approaches to enable an organizational learning culture of continuous improvement. Will develop, implement, and evaluate Performance Improvement & Innovation system training & learning opportunities across the health system. This role will support a portfolio of large-scale, organization-wide Strategic Improvement Projects, as well as more targeted/focused interventions. Key Process Improvement Initiatives will be strategically aligned and include Reducing Length of stay, Quality Improvement, and maintaining fidelity to the Performance Improvement & Innovation system.

Education:
Master’s degree in nursing, public health, or healthcare-related field strongly preferred. Bachelor’s degree required. An equivalent combination of education and experience may be considered.
Licensures/Certifications:
• Required: Active RN licensure or other clinical license preferred.
• Preferred: Patient Safety Certificate, Lean Six-Sigma Green Belt, or equivalent
Experience:
Minimum of five (5) years of professional clinical experience in an acute care setting
Minimum of five (5) years of Process Improvement and Performance Improvement in a clinical setting
Management of multifaceted quality and performance improvement projects
Skills:

• High level of organizational skills to envision and initiate projects tied to the organization’s strategic plan, and the ability to interact and lead at all levels of the organization.

• Advanced interpersonal skills to manage, direct, and coordinate the activities of multiple departments to positively communicate and work with professionals at all levels of the organization

• Analytical ability to develop and interpret the application of best practices and outcome metrics.

• Excellent oral and written communication skills

• Ability to influence and negotiate individual and group decision-making

• Strong leadership, management, and group facilitation skills

• Skilled in effectively engaging management-level staff, employees, and stakeholders to build partnerships, achieve strategic initiatives, and attain organizational goals.

• Designing new and innovative solutions for complex and varying healthcare problems and situations while approaching issues/problems with a focus on strategic alignment

• Leadership style and characteristics necessary to effectively perform in this role include systems-thinking, innovation mindset, collaborator, ability to work with and lead effective teams, excellent communication, humility, trust across multiple disciplines, passionate about continuous improvement and providing high-quality value-added customer service, and deep empathy for end users.

• Knowledge of Lean Management Systems, Model for Improvement, Value Stream approach, Design Thinking

Principal Duties and Responsibilities:

• Design, implementation, and evaluation of critical strategic projects assigned to support organizational improvement, quality, and safety to achieve identified strategic objectives. 

• Communication: collaborates with leaders across the organization, fostering a culture of accountability, continuous improvement, and innovative thinking for achieving plans and performance targets. Provides direction and counsel to identify and resolve the most complex issues and problems impacting initiatives and operations.

• Developing: Utilizes adult learning principles to design and implement organizational training in efforts to mature the organization’s development using the Performance Improvement & Innovation system as a core improvement competency.  Includes collaboration with the Center for Nursing Excellence to identify learning opportunities.

• Planning: Accurately scopes out the length and difficulty of tasks and projects. Sets objectives and goals; breaks down work into process steps. Develops schedules, tasks, and assignments; anticipates and adjusts for problems and roadblocks. Measures performance against goals and evaluates results.

• Organizing: Orchestrates multiple activities at once; utilizes resources effectively and efficiently. Arranges information in a useful/usable manner. Maintains current, retrospective, and prospective database of artifacts of PI/I activities.

• Informing: Organizes information through utilizing a knowledge sharing system to provide to varying levels of the organization. Leads and facilitates the sharing of best practices and lessons learned from PI/I team initiatives. 

• Drive for Results: Motivates one’s self and others to achieve results. Establishes measures to monitor for success and controls to keep standard work processes in place.

• Analyzing: Utilizes data to monitor improvement, ensures targets are met, and new opportunities are identified. Consults/Educates Clinical leaders, Physicians, and Executive staff on how to meaningfully interpret data. Assists with the completion of an inventory that ties improvement results to meaningful financial impact.

• Priority Setting: Assists in setting the organization's priorities by driving Key Performance Initiatives. Delineates critical impact tasks versus arbitrary items. Delegates tasks to help accomplish a goal; eliminate roadblocks; create focus.

• Integrating: Focuses ahead for integration of critical systems, people, workflow, and processes.  Anticipates needs and respects insights from others during all phases of work.

• Performs all other duties as assigned

All roles must demonstrate GBMC Values:

Respect

I will treat everyone with courtesy. I will foster a healing environment.

• Treats others with fairness, kindness, and respect for personal dignity and privacy

• Listens and responds appropriately to others’ needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

• Meets and/or exceeds customer expectations
• Actively pursues learning and self-development
• Pays attention to detail; follows through

Accountability

I will be professional in the way I act, look, and speak. I will take ownership to solve problems.

• Sets a positive, professional example for others
• Takes ownership of problems and does what is needed to solve them
• Appropriately plans and utilizes required resources for various job duties
• Reports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

• Works cooperatively and collaboratively with others for the success of the team
• Addresses and resolves conflict in a positive way
• Seeks out the ideas of others to reach the best solutions
• Acknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

• Demonstrates honesty, integrity, and good judgment
• Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

• Embraces change and improvement in the work environment
• Continuously seeks to improve the quality of products/services
• Displays flexibility in dealing with new situations or obstacles
• Achieves results on time by focusing on priorities and managing time efficiently

Pay Range

$89,456.67 - $161,022.00

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.