Waldron Private Wealth

Boutique wealth management for families

Client Service Specialist

Wealth Management & Financial AdvisoryConfirmed live in the last 24 hours

Full-timeDetroit, MI, USANo salary listedIn-person

About the Job

Requirements

A Bachelor's Degree in finance or a related field is required, although demonstrated related experience may substitute for the required education.
A minimum of three years of experience within the financial industry is required.
A minimum of one year of experience with investment accounts, retirement accounts, hedge funds, private equities, trust accounts, limited liability companies, and/or limited partnerships is required.

Responsibilities

Build and maintain strong client relationships to ensure retention and client satisfaction.
Gather, research, and resolve standard client-related issues and concerns, and work with a Client Service Team Lead to resolve more complex issues and concerns.
Implement financial planning strategies, including IRA contributions and conversions, 401(k) rollovers, life insurance, gifting, and charitable contributions.
Manage the onboarding process for new clients by facilitating or overseeing account openings, transfer requests, and account reconciliations for individual trusts, limited liability companies, limited partnerships, and other entities.
Set up and maintain client transactions, including cash management, insurance, tax payments, real estate transactions, payments, and receivables, within the custodian system using checks, electronic funds transfers, and wire transfers.
Collaborate with firm employees and external accountants, attorneys, centers of influence, trustees, and financial entities to serve client needs.
Create and maintain accurate client records, including contact details and client document filing, in the customer relationship management system and with custodians and third-party providers.
Oversee and track liquid assets and accounts, including alternative assets and hedge fund holdings.
Create, analyze, and distribute reports from custodian and data aggregation platforms for internal and external customers.
Track and verify client and prospect pipeline activity.

Desired Qualifications

A minimum of one year of experience working with Salesforce, SharePoint, Wealthscape, and VeoOne is preferred.

Waldron Private Wealth (Waldron) is looking for a Client Service Specialist to provide operational and administrative assistance to the Client Services (CS) Department and concierge level administrative service for the firm’s high net-worth clients.

In this role you will:

Build and maintain strong client relationships to ensure retention and client satisfaction.
Gather, research, and resolve standard client related issues and concerns. To resolve more complex client related issues and concerns, work with the guidance of a Client Service Team Lead.
Implement financial planning strategies including, but not limited to, IRA contributions/conversions, 401k rollovers, life insurance, gifting, charitable contributions, etc.
Manage the onboarding process of new clients by facilitating or overseeing account openings, transfer requests and account reconciliations for individual’s Trusts, LLCs, LPs, etc.
Set up and maintain various client transactions (e.g. cash management, insurance, tax payments, real estate transactions, payments, receivables, etc.) within the custodian system via check, EFT, wire transfer, etc.
Collaborate with other firm employees and external accountants, attorneys, centers of influence individuals, trustees, and financial entities involved in the process to serve the needs of the client.
Create and maintain accurate client records (e.g. contact details, client document filing, etc.) in our CRM and with our custodians and third-party providers.
Oversee and track liquid assets/accounts including, but not limited to, alternative assets, hedge fund holdings, etc.
Create, analyze, and distribute various reports from custodian and data aggregation platforms for internal and external customers.
Track and verify client/prospect pipeline activity.

Experience/Education Requirements:

Bachelor’s Degree in finance or related field required. Demonstrated related experience may be substituted for required education.
Minimum of three (3) years of experience within the financial industry required.
Minimum of one (1) year of experience with investment accounts, retirement accounts, hedge funds, private equities, trust accounts, LLC’s and/or LP’s required.
Minimum of one (1) year of experience working with Salesforce, Sharepoint, Wealthscape, and VeoOne preferred.

About the Company

Waldron Private Wealth

Boutique wealth management for families

Waldron Private Wealth provides tailored wealth management for a select group of high-net-worth individuals, families, and family offices. It offers a 360° view by coordinating investments with taxes, trusts, income types, and distributions to simplify the complexities of their finances. For each client, it builds a dedicated team of credentialed experts, including Certified Financial Planners, CPAs, and CFAs, to tailor strategies to the client's circumstances. Its differentiators are a selective client base, a team-based advisory model, and a focus on simplifying wealth management to help clients coordinate all aspects of their financial picture and achieve coordinated, long-term goals.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Bridgeville, PA
Founded: 1995

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