JP Morgan Chase

Runs a consumer bank and an investment bank

Workplace Solutions – Business Readiness Lead

Program ManagementConfirmed live in the last 24 hours

Full-timeNewark, DE, USANo salary listedIn-person

About the Job

Requirements

Typically 7–10+ years of experience in Business Readiness, change management, transformation, operations, product delivery, or complex program leadership.
Demonstrated accountability for end-to-end readiness or change outcomes across a portfolio, including governance, prioritisation, stage-gate decisions, cutover, hypercare, and adoption.
Proven ability to lead and develop delivery teams, allocate work, assure quality, and influence senior stakeholders without relying on direct authority.
Strong experience coordinating specialist partner teams, including Communications, Procedures, and Training, while maintaining clear accountability for an integrated plan and outcome.
Strong judgement in controlled environments, with experience managing operational risk, dependencies, escalations, competing priorities, and evidence-based readiness recommendations.
Strong analytical, written, and verbal communication skills, with the ability to translate complex portfolio information into clear executive decisions and actions.

Responsibilities

Own end-to-end Business Readiness outcomes for an assigned portfolio from intake and impact assessment through implementation, adoption, hypercare, and transition to business as usual.
Lead the three Associates as a pooled delivery team, set the proportionate Business Readiness approach, assure plan and evidence quality, manage portfolio demand and capacity, and provide formal readiness recommendations.
Integrate Communications, Procedures, and Training partner teams’ deliverables into the overall Business Readiness plan and escalate gaps or dependencies.
Own Business Readiness outcomes across the portfolio, including intake, assessment, integrated planning, implementation, adoption, hypercare, and transition to business as usual.
Lead and allocate work across the three Associates, balancing demand, complexity, capacity, development, and cross-portfolio coverage.
Own portfolio readiness governance, quality assurance, stage-gate recommendations, risk escalation, remediation, and adoption performance.
Maintain the partnership model with Communications, Procedures, and Training teams, which deliver specialist outputs while liaising with the central Business Readiness team.
Own portfolio intake, prioritisation, and governance, confirming scope, ownership, audiences, timing, dependencies, complexity, controls, and success measures.
Lead impact, stakeholder, operational, and change-saturation assessments with requestors and Business Solutions Owners; determine the proportionate Business Readiness approach and required deliverables.
Allocate lower- and medium-complexity changes across the three Associates, directly lead the most complex or strategically significant changes, and rebalance capacity as portfolio demand changes.
Set expectations for integrated Business Readiness plans and assure their quality, completeness, proportionality, evidence, dependencies, and alignment with release governance and control requirements.
Provide formal, evidence-based Business Readiness recommendations at stage gates, including proceed, proceed with conditions, remediate, escalate, or defer within defined decision thresholds.
Build senior stakeholder, sponsor, and people-manager engagement plans; identify resistance, cumulative change impacts, and organizational constraints, and drive timely decisions and interventions.
Integrate Business Readiness activity with Business, Product, Technology, PMO, Operations, Risk, and Controls delivery plans, release calendars, cutover plans, and business-as-usual transition arrangements.
Establish and maintain effective working relationships with Communications, Procedures, and Training partner teams. Agree requirements, milestones, dependencies, and evidence; integrate partner outputs into the overall plan; and escalate delivery risks. Partner teams design and deliver their specialist outputs and liaise with the central Business Readiness team.
Oversee cutover readiness, release support, hypercare, and transition to business as usual across the portfolio, ensuring ownership, exit criteria, unresolved issues, and follow-up actions are clear.
Monitor portfolio readiness, adoption, operational performance, and stakeholder feedback against agreed baselines and targets; direct remediation when outcomes are off track.
Maintain the portfolio demand, capacity, dependency, risk, and escalation view; provide clear recommendations to the Global Head of Business Readiness on priorities, trade-offs, and resource constraints.
Coach the three Associates, review material assessments and recommendations, promote peer quality reviews, and ensure consistent use of Business Readiness standards, playbooks, templates, workflow tools, and reporting.
Use lessons learned, quality findings, adoption data, and partner feedback to improve the Business Readiness methodology and central service.

Reporting to the Global Head of Business Readiness, own end-to-end Business Readiness outcomes for an assigned portfolio from intake and impact assessment through implementation, adoption, hypercare, and transition to BAU. Lead the three Associates as a pooled delivery team, set the proportionate Business Readiness approach, assure the quality of plans and evidence, manage portfolio demand and capacity, and provide formal readiness recommendations. Communications, Procedures, and Training will be delivered by partner teams that liaise with the central Business Readiness team; the Vice President is accountable for integrating their deliverables into the overall Business Readiness plan and escalating gaps or dependencies.

Responsibilities:

· End-to-end accountability for Business Readiness outcomes across an assigned portfolio, including intake, assessment, integrated planning, implementation, adoption, hypercare, and transition to BAU.

· Lead and allocate work across the three Associates, balancing demand, complexity, capacity, development, and cross-portfolio coverage.

· Own portfolio readiness governance, quality assurance, stage-gate recommendations, risk escalation, remediation, and adoption performance.

· Maintain the partnership model with Communications, Procedures, and Training teams, which deliver their specialist outputs while liaising with the central Business Readiness team.

· Own portfolio intake, prioritisation, and governance, confirming scope, ownership, audiences, timing, dependencies, complexity, controls, and success measures.

· Lead impact, stakeholder, operational, and change-saturation assessments with requestors and Business Solutions Owners; determine the proportionate Business Readiness approach and required deliverables.

· Allocate lower- and medium-complexity changes across the three Associates, directly lead the most complex or strategically significant changes, and rebalance capacity as portfolio demand changes.

· Set expectations for integrated Business Readiness plans and assure their quality, completeness, proportionality, evidence, dependencies, and alignment with release governance and control requirements.

· Provide formal, evidence-based Business Readiness recommendations at stage gates, including proceed, proceed with conditions, remediate, escalate, or defer within defined decision thresholds.

· Build senior stakeholder, sponsor, and people-manager engagement plans; identify resistance, cumulative change impacts, and organizational constraints, and drive timely decisions and interventions.

· Integrate Business Readiness activity with Business, Product, Technology, PMO, Operations, Risk, and Controls delivery plans, release calendars, cutover plans, and BAU transition arrangements.

· Establish and maintain effective working relationships with Communications, Procedures, and Training partner teams. These partners are responsible for designing and delivering their specialist outputs and will liaise with the central Business Readiness team; the Vice President will agree requirements, milestones, dependencies, and evidence, integrate their outputs into the overall plan, and escalate delivery risks.

· Oversee cutover readiness, release support, hypercare, and transition to BAU across the portfolio, ensuring ownership, exit criteria, unresolved issues, and follow-up actions are clear.

· Monitor portfolio readiness, adoption, operational performance, and stakeholder feedback against agreed baselines and targets; direct remediation when outcomes are off track.

· Maintain the portfolio demand, capacity, dependency, risk, and escalation view; provide clear recommendations to the Global Head of Business Readiness on priorities, trade-offs, and resource constraints.

· Coach the three Associates, review material assessments and recommendations, promote peer quality reviews, and ensure consistent use of Business Readiness standards, playbooks, templates, workflow tools, and reporting.

· Use lessons learned, quality findings, adoption data, and partner feedback to improve the Business Readiness methodology and central service.

Typical outputs

· Prioritised portfolio intake pipeline, demand and capacity view, and Associate allocation plan

· Approved impact and stakeholder assessments, Business Readiness scope and tiering decisions, and integrated portfolio plans

· Stage-gate readiness recommendations, quality reviews, supporting evidence, risk acceptances, escalations, and remediation plans

· Integrated Communications, Procedures, and Training requirements, milestones, dependencies, and delivery status supplied through partner-team liaison

· Portfolio readiness, adoption, cutover, hypercare, BAU transition, and post-release performance reporting

· Associate coaching and development priorities, partner feedback, lessons learned, and improvements to standards, playbooks, and tooling

Qualifications/Experience

· Typically 7–10+ years of experience in Business Readiness, change management, transformation, operations, product delivery, or complex program leadership.

· Demonstrated accountability for end-to-end readiness or change outcomes across a portfolio, including governance, prioritisation, stage-gate decisions, cutover, hypercare, and adoption.

· Proven ability to lead and develop delivery teams, allocate work, assure quality, and influence senior stakeholders without relying on direct authority.

· Strong experience coordinating specialist partner teams, including Communications, Procedures, and Training, while maintaining clear accountability for an integrated plan and outcome.

· Strong judgement in controlled environments, with experience managing operational risk, dependencies, escalations, competing priorities, and evidence-based readiness recommendations.

· Strong analytical, written, and verbal communication skills, with the ability to translate complex portfolio information into clear executive decisions and actions.

About the Company

JP Morgan Chase

Runs a consumer bank and an investment bank

JPMorgan Chase runs the largest bank in the United States, which serves households and small businesses as Chase and large companies, governments, and investors as J.P. Morgan. During the 2008 financial crisis it bought the failing investment bank Bear Stearns and lender Washington Mutual, and in 2023 it took over First Republic Bank after regulators seized it. Chase takes deposits and earns interest on credit cards, mortgages, and car loans, while the investment side earns fees for advising on mergers, raising money for companies, trading stocks and bonds, and managing wealth. Formed in a 2000 merger, JPMorgan Chase traces its roots to 1799 and is based in New York City.

Company size: 10,001+
Company stage: IPO
Headquarters: New York City, New York
Founded: 1799

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