Administrative & Executive AssistanceReception & Front Desk
About the job
Requirements
At least one year of experience in a customer service environment; experience in a Human Resources-related position is preferred.
Ability to work at an accelerated pace.
Must obtain a favorable criminal background check and security investigation.
Proficiency in written and spoken English.
Proven customer service skills.
Proficiency with Microsoft Office applications, including Word, Excel, Access, PowerPoint, and Outlook; Adobe Acrobat 6.0; and Internet Explorer 7 or above.
Proficiency using basic office equipment, including computers, copiers, fax machines, and scanners.
Must successfully complete RAPIDS certification within seven business days after being hired.
Ability to type 25 words per minute.
Responsibilities
Control and issue identification tags and Geneva Convention Cards to military members, deploying civilian employees, and other eligible recipients.
Screen Soldiers, family members, and dependents to determine the purpose of their visit.
Brief Soldiers and family members on policies and procedures.
Maintain the Defense Enrollment Eligibility Reporting System (DEERS) and the Real-Time Automated Identification System (RAPIDS).
Perform ID Card and Common Access Card (CAC) issuance tasks, including researching and reviewing source documents, verifying eligibility, and discussing entitlements as defined in AFI 36-3026(I) and the RAPIDS Training Guide.
Issue memorandums of authorization for eligible customers to use the Commissary and Post Exchange, and issue Government ID Cards (DA Form 1602) to eligible Government employees.
Perform routine maintenance on computers and printers, including changing ribbons, adding toner and developer, and cleaning printers.
Revise and print correspondence in the proper format under applicable regulations and guidelines, and prepare weekly and monthly reports of work and work activities.
Desired Qualifications
Previous CAC or similar Government contract employment experience is a plus.
Familiarity with the military is desirable.
Our Mission: At Dobbs Defense, we deliver mission-centric IT, Cyber, and data analytics solutions for our government and commercial clients through the convergence of automation, innovation, training, and education. Delivering high-quality IT, cybersecurity, and data analytics solutions through proven and innovative methods is our vision.
Job Description: Dobbs Defense Solutions is looking for ID Card Operators to add to our team. The ideal person will be responsible for accountability, control, verification and issuance of military identification cards and Common Access Cards (CAC) for active-duty military, Reserve and National Guard members, military retirees, family members and dependents, and other eligible recipients. Customer Service skills are a must. The incumbent must be able to pass requirements for Verification Official certification with attendant duties and responsibilities, management of self toward achievement of higher-level objectives, and working reliably with normal supervision.
Duties:
Controls and issues identification tags and Geneva Convention Cards to military members, deploying civilian employees and other eligible recipients.
Screens Soldiers, family members and dependents for purpose of visit.
Briefs Soldiers and family members on policies and procedures.
Maintains the Defense Enrollment Eligibility Reporting System (DEERS) and the Real-Time Automated Identification System (RAPIDS).
Performs all ID Card and CAC issuance related tasks including research and review of source documents, verification of eligibility, and discussion of entitlements as defined in AFI 36-3026(I) and the RAPIDS Training Guide.
Issues memorandums of authorization for use of Commissary and Post Exchange to eligible customers, as well as Government ID Cards (DA Form 1602) to eligible Government employees.
Performs routine maintenance on computers and printers, i.e., changes ribbons, adds toner and developer, cleans printers, etc.
Revises and prints correspondence in the proper format under applicable regulations and guidelines and prepare weekly and monthly reports of work and work activities.
Qualifications Required Education and Experience:
At least one year of experience in a customer service environment, preferably in an Human Resources related position.
The ability to work at an accelerated pace.
Obtain a favorable criminal background check and security investigation.
Proficient in English, both written and oral.
Proven customer service skills.
Proficient in Microsoft Office software applications including Word, Excel, Access, PowerPoint, and Outlook, plus Adobe Acrobat 6.0 and Internet Explorer 7 or above.
Proficient in the use of basic office equipment such as computers, copiers, fax machines, scanners.
Must successfully complete RAPIDS certification within seven business days after being hired.
Type 25 words per minute.
Previous CAC or similar Government contract employment experience is a plus.
Familiarity with the military is desirable.
Working Environment: Onsite
Required Clearance: Public Trust
Our Equal Employment Opportunity Policy: Dobbs Defense Solutions is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth or breastfeeding), sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), gender expression and transgender status, national origin, ancestry, age, disability, military or veteran status, marital or domestic partner status, genetic information, citizenship, low-income status or any other status or characteristic protected by applicable law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
HUBZone Requirement: Dobbs Defense Solutions is a certified HUBZone small business and must maintain compliance with applicable SBA HUBZone requirements. As part of the hiring and compliance process, applicable candidates may be required to provide proof of residency and other documentation to verify HUBZone eligibility. Employees are expected to provide requested documentation and maintain applicable residency requirements throughout employment.
Salary Range: Pay range information will be disclosed consistent with applicable state and local pay transparency laws once available. For this position, the anticipated salary range is $40,000 - $47,694 annually, depending on experience, qualifications, and overall fit for the role.