Post-secondary education in business administration, hospitality, or sales and at least two years of experience in office administration and customer service.
A valid driver's license, satisfactory driving record, and automobile insurance may be required.
Computer skills, including Word, Excel, email, and web use, are required.
Ability to lift 50 pounds, bend, push, pull, and use stairs.
Responsibilities
Advertise and show available units to prospective tenants, respond to rental inquiries, process application forms, assist with verifying credit references, send required documents and applications to Head Office for approval, close rental agreements, and keep detailed records of calls, emails, and walk-ins.
Maintain tenant satisfaction by addressing concerns and complaints within 24 hours, providing customer service, and coordinating maintenance or minor repairs. Treat tenants respectfully, particularly during disputes, and communicate clearly throughout the resolution process.
Remain accessible during working hours and respond promptly to tenant emergencies. Prioritize accommodation requests, follow accessibility policies, and plan and execute tenant engagement events.
Oversee fire safety recordkeeping, conduct regular inspections, and maintain logbooks in compliance with company procedures.
Collect and deposit rent payments, track expenditures, assist with audits, respond to emails, fax documents, post notices, and maintain accurate transaction records.
Complete documentation for leases, inspections, and resident records with attention to detail, and track expenses in the property management software.
Location: Gravenhurst, Ontario, Canada
Job Type:Full-Time
Schedule:Monday to Friday
Compensation Includes:
$42,000 annually
Monthly Bonus
Employer Paid Health & Dental Benefits
Job Overview: The Community Manager is responsible for supporting the daily on-site operations of residential properties by administrative duties and providing exceptional customer service to tenants. Key Responsibilities:
Advertise and show available units to prospective tenants, respond to all rental inquiries, process application forms, assist with verifying credit references, send required documents and applications to Head Office for approval, and close rental agreements while keeping a detailed record of all calls, emails, and walk-ins.
Maintain tenant satisfaction by promptly addressing concerns and complaints within 24 hours, providing excellent customer service, and coordinating maintenance or minor repairs. Approach all tenant interactions with respect, particularly during disputes, and ensure clear communication throughout the resolution process.
Be accessible during working hours and respond swiftly to tenant emergencies. Prioritize accommodation requests and ensure adherence to accessibility policies. Plan and execute tenant engagement events to promote a strong sense of community.
Oversee fire safety recordkeeping, conduct regular inspections, and maintain logbooks in compliance with company procedures. Collect and deposit rent payments, track expenditures, and assist with audits. Handle administrative duties such as responding to emails, faxing documents, posting notices, and ensuring accurate record-keeping of transactions.
Complete essential documentation with attention to detail for leases, inspections, and resident records, and track expenses in the property management software.
Qualifications:
Post-secondary education in business admin, hospitality or, sales and minimum two (2) years’ experience in the office administration and customer service is required.
Valid driver’s license with satisfactory driving record and automobile insurance may be required.
Computer skills (Word, Excel, e-mail/web) are required.
Ability to lift 50lbs, bend, push and pull as well as go up and down stairs.
Who are we? Skyline is a capital management company that acquires, develops, and manages real estate properties and clean energy assets, and offers them as private alternative investment products.
Why us? We offer competitive pay structure, employer paid benefits, an employee savings plan (We invest in your future with our ESP match!), paid volunteer days, ongoing training, and growth opportunities. We pride ourselves as an inclusive and empathetic employer. Our culture empowers staff at all levels to support and build vibrant communities.
We are an equal opportunity employer committed to diversity and accessibility. Accommodations are available upon request by contacting Skyline Human Resources at [email protected]