Technical Supervisor

ABOUT THE AGENCY

MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal. We provide service to over 86.5 million customers, traveling in and out of New York and Connecticut. A subsidiary of the Metropolitan Transportation Authority, Metro-North Railroad is one of the busiest commuter railroads in the nation. MTA Metro-North Railroad strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities for its employees.

Metro-North Railroad reserves the right to remove this posting before the Application Deadline.

JOB SUMMARY

This position is responsible for providing electrical, mechanical and analytical support to Metro North Railroad maintenance facilities to ensure the safety, reliability, and availability of the rolling stock fleet. This role oversees diagnostic and technical activities for Electrical Multiple Unit (EMU), Diesel Equipment, and/or Push-Pull Equipment (Cab Car/Coaches). This role ensures compliance with all federal regulations and Metro North Railroad standards; and supervises agreement supervisors who deliver technical assistance to shop personnel. The position also supports fleet performance initiatives, preventative maintenance programs, and continuous improvement activities across maintenance operations..

DUTIES AND RESPONSIBILITIES

• Provide troubleshooting & analytical skills for all types of self-propelled Electric Multiple Unit (EMU), Diesel, and/or Push-Pull Equipment (cab car/coaches).
• Ensure that all equipment released for service meets all Federal regulations and Metro North standards.
• Oversee and support test train activities to evaluate, qualify and document equipment performance.
• Protect service of revenue equipment to ensure reliability and performance standards.
• Maintain documentation of repairs, defects, failures and corrective actions found on equipment.
• Guide and support shop and field personnel in the troubleshooting, repairing, and verifying operation of equipment.
• Supervise agreement personnel and assist with administrative activities. Select, develop, and motivate staff and provide career development for team members. Provide effective coaching and counseling. Manage team and individual performance. Create a professional environment that respects individual differences and enables staff to develop and contribute to their full potential.
• Provide technical support for the development, implementation, and improvement of preventative and planned maintenance activities.
• Performs other duties as assigned
• Complies with all policies and standards
• May be required to work hours outside regular work hours, as applicable
• Observes the work performed by contractors, as applicable
• Reviews invoices and approves them if the work has contractual standards, as applicable
• Addresses performance issues with the contractor when possible, as applicable
• Escalates issues to other parties when needed, as applicable

KNOWLEDGE, SKILLS AND ABILITIES

Required:

• Excellent interpersonal, oral, and written communication skills.
• Excellent organizational and project management/planning skills.
• Excellent mechanical skills/abilities.
• Must have sufficient technical competence to diagnose electrical/electronic devices to the component level.
• Working knowledge of micro-processor-based systems and applicable diagnostic software/applications.
• Working knowledge of Microsoft Office Suite programs.
• Working knowledge of equipment maintenance operations, inspection forms, and inspection procedures.
• Working Knowledge of test and diagnostic equipment.
• Ability to work various shifts and locations as assigned to support a 24-hour day/, 7 days a week operation. Will be on call and respond to emergencies as required.

REQUIRED EDUCATION AND EXPERIENCE

• Associate’s Degree (AA) in Electrical Engineering or related field. Demonstrated equivalent experience, education and/or technical credentials to include two (2) additional years of related experience may be considered in lieu of degree.
• Minimum 3 years experience in repairing/diagnosing EMU, Diesel and/or Push-Pull Equipment to include two (2) years' experience working on air brakes and related systems.
• Minimum 2 years of experience managing staff and/or projects.

Certification or License:

• Valid Drivers license is required.

OTHER INFORMATION

• Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).
• Final salary is determined experience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.
• Employees driving company vehicleswill be subject to License Monitoring andmust complete defensive driver training once every three years for current MTA drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position.
• To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct.

EQUAL EMPLOYMENT OPPORTUNITY/ADA DISCLAIMER

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers and encourage qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

If you seek a reasonable accommodation for a medical condition or disability, or for a religious practice or observance, to participate in the job application or interview process, please notify your MTA representative once you have been contacted regarding the role.

HOW TO APPLY:

For Internal Applicants: Log in to the My MTA Portal, click on the My Job Search tile, select the Careers link, search for the desired position, click Apply, and follow the on-screen instructions.

For External Applicants: Visitwww.mta.info, click the “Careers” link located in the footer under the "The MTA" section, then click on “See All Open MTA Positions”. Search for the desired position, click Apply, and follow the instructions.

Disclaimer

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.