Manager – IT PMO

C1 Company Overview

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Overview

Summary

The Manager, IT PMO is responsible for the high-quality and timely delivery of technology and business initiatives across the enterprise and reports into the central IT Project Management Office (PMO). This position manages a team of Portfolio and Project Managers responsible for delivering business enhancements through Agile methodologies as well as large-scale, complex programs involving internal teams and external vendors.

In addition to project and portfolio delivery responsibilities, this role is accountable for portfolio governance, cross-portfolio prioritization, budget management, Annual Operating Plan (AOP) development, vendor spend oversight, and executive stakeholder engagement. The Manager, IT PMO partners with business and technology leaders to ensure strategic alignment, optimize investments, and deliver measurable business outcomes.

Success in this position requires adaptability, strong leadership, financial acumen, a focus on continuous improvement, and the ability to build and retain a high-performing team focused on consistency, quality, customer satisfaction, and operational excellence.

#LI-JM1

Responsibilities

Essential Functions

• Leads a team of highly skilled Portfolio and Project Managers.
• Hires, develops, reviews, compensates, manages performance, promotes, and exits team members as appropriate.
• Enhances, audits, and enforces project and portfolio management methodologies, governance processes, and communication standards in partnership with the C1 IT PMO.
• Assumes responsibility for continuous improvement of delivery quality, operational efficiency, and organizational effectiveness.
• Ensures consistency of project execution, governance, reporting, and delivery practices across all portfolios.
• Supports and promotes the strategic objectives of the C1 IT PMO.
• Promotes knowledge sharing, professional development, and continuous learning.
• Identifies opportunities for process improvement, operational efficiency, and business value realization across portfolios.
• Establishes, monitors, and reports key portfolio, operational, financial, and delivery performance metrics.
• Leads cross-portfolio planning, dependency management, and prioritization to ensure resources and investments are aligned with enterprise strategic objectives.
• Facilitates governance boards, portfolio review committees, and executive steering committees to evaluate initiatives and manage competing priorities.
• Partners with business and IT leadership to prioritize initiatives, resolve resource conflicts, and align delivery roadmaps with strategic objectives.
• Builds and maintains strong relationships with executive stakeholders across the enterprise, serving as a trusted advisor on project delivery, portfolio health, investment decisions, and business outcomes.
• Drives effective stakeholder communication, ensuring transparency around portfolio performance, risks, dependencies, budget utilization, and achievement of strategic goals.
• Leads portfolio financial management, including annual budget planning, forecasting, spend tracking, and variance analysis.
• Develops and manages Annual Operating Plan (AOP) budgets across assigned portfolios.
• Oversees vendor spend management, ensuring budget adherence, invoice accuracy, contract compliance, and cost optimization.
• Partners with Finance and Procurement teams to support budgeting cycles, forecasting activities, business cases, and investment planning.
• Ensures compliance with financial controls, procurement policies, governance standards, and project funding requirements.
• Escalates and resolves cross-functional risks, issues, and dependencies impacting strategic initiatives.

Additional Specific Duties and Responsibilities

• Engages in direct project and portfolio management as needed.
• Oversees strategic and special initiatives as assigned.
• Develops executive-level reporting, portfolio dashboards, and investment recommendations.
• Supports vendor evaluations, contract renewals, negotiations, and performance reviews.
• Develops business cases, ROI analyses, and funding recommendations to support project and portfolio investment decisions.
• Supports organizational change management and executive communications for key initiatives.

Qualifications

Required Qualifications

• 12+ years of experience in project management, portfolio management, PMO leadership, or related management roles.
• Bachelor’s degree and/or equivalent experience.
• Passion for project and portfolio management, operational excellence, and financial stewardship.
• Proven ability to analyze, develop, document, and optimize business processes.
• Demonstrated experience managing project, portfolio, and operational budgets.
• Experience developing and managing Annual Operating Plans (AOP), forecasts, and investment roadmaps.
• Experience overseeing vendor relationships and managing third-party spend.
• Demonstrated experience leading cross-functional and cross-portfolio prioritization within a complex enterprise environment.
• Proven ability to influence and align executive stakeholders across business and technology organizations.
• Strong understanding of project financial management, resource planning, portfolio governance, and investment prioritization.
• Excellent leadership and people management skills with the ability to motivate, coach, and develop teams.
• Excellent verbal, written, and presentation communication skills.
• Strong stakeholder management skills with experience partnering with senior executives, Finance, Procurement, and business leaders.
• Ability to foster collaboration and build relationships across all levels of the organization.
• Strong interpersonal skills including facilitation, negotiation, conflict resolution, and consensus building.
• Ability to drive consistency, accountability, and continuous improvement across teams and portfolios.
• Strong financial analysis, reporting, budgeting, and forecasting capabilities.
• Proficient with Microsoft Office, Microsoft Project Web, Smartsheet, and related project portfolio management tools.

Desired/Preferred Qualifications

• PMP, PgMP, PfMP, or equivalent project management certification.
• 5+ years of direct people management experience.
• Experience leading enterprise PMOs supporting large-scale digital transformation initiatives.
• Experience managing multimillion-dollar project and portfolio budgets.
• Experience facilitating governance boards, investment review committees, and executive steering committees.
• Knowledge of IT financial management practices, including CapEx/OpEx planning, portfolio investment management, and business case development.
• Strong understanding of vendor management, contract administration, and spend optimization practices.
• Proficiency with Azure DevOps (ADO), SharePoint, Power BI, and portfolio management tools.
• Experience presenting portfolio performance, financial results, strategic risks, and investment recommendations to executive leadership and board-level stakeholders

Additional Information

C1 BENEFITS* 401(k) Plan (35% employer match per dollar up to 10% employee contribution)

* Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)

* RX Home Delivery

* HSA with Employer Contribution* In-vitro Fertility (treatment coverage)* Dental* Vision (2 plans: 12-month and 24-month frames allowance)* FSA Plans (Healthcare, Dependent Care and Limited Purpose)* Pre-tax Commuter Plans* Employer-paid Life Insurance* Employer-paid Short + Term Disability* Long Term Disability (2 plans: Employer-paid or optional Self-paid)

* Paid Parental Leave (4 weeks at 100%)* Employee Assistance Plan* Voluntary Life Insurance for team member, spouse and child

* Voluntary Accidental Death for team member and spouse* Legal/ID Theft Plans* TeleHealth * Wellness via Omada Health (healthy living solution)* Travel Assistance* Business Travel Accident Coverage

* Medical for foreign travel coverage

* Employer-paid Pet Telehealth* Accident Insurance* Critical Illness Insurance* Hospital Indemnity Insurance* Volunteer Time Off

* 10 Holidays

* Summer Sizzle

* On Demand Pay (Daily Pay)

Work EnvironmentAbility to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.Physical EnvironmentPhysical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.Other Duties/ChangesThis job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.

EEO StatementC1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details, please view the EEO Policy Statement (EEO Policy Statement) and/or the current version of the workplace poster (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf; https://www.eeoc.gov/poster)

Pay Range

$150,000 - $180,000

Base pay ranges are estimated. Actual base pay will be based on education, experience, location, certifications, skill set, and any other relevant factors. Incentive/variable pay opportunities are in addition to base pay.

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Right to Work:  Right to Work Poster