User Researcher

Edenred Mobility Hub runs on Vaigo. By Roeland Vanrenterghem | Posted sep 3, 2026 Edenred, the everyday companion for people at work, has chosen Vaigo technology to power its mobility offering in Belgium. The Edenred Mobility Hub is live: fully branded as Edenred, integrated in their applications, contracted by Edenred with their own customers. Behind it, Vaigo runs the platform and the operations. That reach is what makes it significant - more than 60.000 clients and over 2 million users in Belgium, now a step closer to mobility that manages itself. Why it matters. Most Belgian companies still manage mobility with spreadsheets, paper receipts and a lot of patience. It doesn't have to be that way. Mobility budgets, the federal mobility budget, commuting policies, payroll integration - all of it can run automatically, in the background, while HR focuses on people instead of paperwork. What "we run the operations" means. * The administration is performed, not redesigned. Subscriptions ordered and stopped, receipts validated against the employer's own policy, payroll corrections entered. What reaches payroll is wage-code-ready lines, never a stack of receipts. * The employee questions land with Vaigo BV. What is the best choice for me? Does the policy allow this? Am I entitled to it? Those questions are the real workload in a mobility scheme. They come to its helpdesk, in the employee's own language. * The cost moves. Public transport spend right-sized per employee, double commuting allowances blocked, charging sessions outside policy caught - with the outcome flowing to payroll as a reimbursement or a deduction. HR sets the rules once. The platform enforces them every day. Vaigo BV handle whatever falls outside them. Its go-to-market from here. Two routes, and the difference is standardisation - not company size. Via partners - standardised. Packaged configurations, defined scope, partner-branded, partner-contracted. Faster to deploy and a shorter path through procurement, because the supplier is already approved. This is where volume belongs, and Edenred is the first channel proving it at scale. Directly with Vaigo - custom. Setups where the policy itself is complex, the integrations are custom, or new vendors have to be connected. Multiple entities or countries, specific wage-code logic, public tenders. Cases where the policy has to be designed before it can be automated. Vaigo BV is opening the channel further. The construction works - a partner's brand and contract in front, its platform and operations behind. Vaigo BV is looking for the same fit in adjacent industries where mobility sits close to an existing employer relationship: HR social secretaries, EV charging and energy, leasing and fleet. What Vaigo BV look for is an existing relationship with the employer, and an existing product where mobility strengthens the core offer rather than competing with it. What Vaigo BV don't offer is a mobility API with a logo option. The point is that the work gets done - which means its operations team, its rules and its helpdesk sit behind whatever brand is on the front. A partner of Edenred's scale betting on its platform tells Vaigo BV the market is ready. So are Vaigo BV. Rethinking mobility for your organisation, or looking to carry it under your own brand? [email protected] - Vaigo BV'll show you what effortless looks like.

published on 09/02/2026 at 18:20 from EDENRED (EPA:EDEN). Appointment to Edenred's Executive Committee. Fabrizio Ruggiero appointed Chief Operating Officer, Benefits & Engagement. Edenred announces today the appointment of Fabrizio Ruggiero, effective September 28, 2026, as Chief Operating Officer, Benefits & Engagement and member of Edenred's Executive Committee. Based in Issy-les-Moulineaux, Fabrizio Ruggiero will report to Bertrand Dumazy, Chairman and Chief Executive Officer of Edenred. He will succeed Arnaud Erulin, who will be leaving the Group to take on new responsibilities. As Chief Operating Officer for Benefits & Engagement, Fabrizio Ruggiero's mission will be to strengthen Edenred's leadership as the most trusted global Benefits & Engagement digital platform. Delivering on Edenred's Amplify25-28 strategic plan, his role will encompass the acceleration of clients' acquisition, and the generation of higher Average Revenue per User growth, thanks to the upselling and cross-selling of Edenred's unmatched portfolio of solutions. Its roadmap also includes the development of new services for merchant partners, as well as AI-powered innovations. Bertrand Dumazy, Chairman and CEO of Edenred, said: "I am delighted to welcome Fabrizio to Edenred's Executive Committee. The in-depth knowledge of our Benefits & Engagement activities that he has acquired since joining Edenred in 2021, coupled with his international culture gained across leading B2B and B2C service and digital businesses, will be invaluable assets for Edenred's development. I would also like to warmly thank Arnaud Erulin for his strong contribution and unwavering commitment to Edenred's success over the past 32 years." Fabrizio Ruggiero (biographical details). Graduated in Business Administration from Sapienza University of Rome and holding an MBA from the Polytechnic University of Milan, Fabrizio Ruggiero has built extensive experience in the service industry (Leisure & Travel, Financial and Digital Services). Fabrizio Ruggiero began his career at Accenture and later at Bain & Company. In 2004, he joined Leasys (a leading Italian leasing group), becoming Managing Director in 2007. He then moved to Europcar as Managing Director in Italy in 2011, before becoming Deputy CEO of Europcar Mobility Group in 2016. Since 2021, Fabrizio Ruggiero has been General Manager of Edenred Italy. Edenred is the global leader in Benefits & Engagement and Mobility. With more than 1 million client companies across 44 countries, Edenred's platform gives more than 60 million users access to the services and products of more than 2 million partner merchants. Edenred offers digital solutions dedicated to employees (meal vouchers, commuting, gift cards, wellness, rewards, and preferential offers), fleet managers (multi-energy solutions including EV charging, maintenance services, VAT refund services, tolls, and parking), and corporate payments (virtual cards). Guided by Edenred's purpose, "Enrich connections. For good.", these solutions enhance employees' well-being and purchasing power and simplify the lives of professional drivers. They promote access to healthier food, more environmentally friendly products, and more sustainable mobility. Finally, they improve the attractiveness and efficiency of businesses while vitalizing the employment market and local economies. Edenred's 12,000 employees are committed to making the world of work a connected ecosystem that is safer, more efficient and more responsible every day. In 2025, thanks to its unique technology platform, Edenred generated a business volume of €49 billion, mainly through mobile applications, online platforms, and cards. Edenred is listed on the Euronext Paris stock exchange and included in the following indices: CAC Next 20, CAC Large 60, Euronext 100, Euronext Tech Leaders, FTSE4Good, DJBIC Europe Index and DJBIC World index. The logos and other trademarks mentioned and featured in this press release are registered trademarks of Edenred S.E., its subsidiaries or third parties. They may not be used for commercial purposes without prior written consent from their owners. Contacts. Communications department. Media relations. Investor relations.