Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Microsoft Windows Server Administration
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting processes. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of technical issues to support business continuity and operational efficiency.

Roles & Responsibilities:
Role Summary
A mid-level Windows Administrator with hands-on experience in managing enterprise Windows Server environments. This role independently handles L2 tickets, participates in change management, and contributes to infrastructure improvement initiatives. The candidate is expected to demonstrate strong troubleshooting skills and familiarity with virtualization platforms.

Key Responsibilities
L2 Incident & Problem Management
Own and resolve L2 incidents involving Windows Server, Active Directory, DNS/DHCP, and related services
Manage and execute change requests following ITIL change management processes
Coordinate scheduled maintenance windows and execute assigned changes
Proactively identify recurring issues and propose permanent fixes or workarounds
Advanced System Administration
Manage and troubleshoot Windows Failover Clustering, DFSR, and load-balanced services
Manage certificate lifecycle including SSL/TLS certificate issuance and renewal via PKI/CA
Perform capacity planning activities and report on infrastructure health metrics
Configure and manage Windows Server roles: File Server, Print Server, WDS, and Remote Desktop Services
Administer virtualization platforms (VMware vSphere / Hyper-V) at a beginner level
Security & Compliance
Implement and enforce security hardening standards (CIS Benchmarks) on Windows Servers
Manage antivirus/EDR tool deployments and ensure compliance across the server fleet
Assist in vulnerability assessment activities and coordinate remediation
Ensure servers comply with organizational security and audit policies
Mentorship & Collaboration
Participate in problem management meetings and contribute to knowledge base articles
Collaborate with cross-functional teams (Network, Storage, Applications) for integrated issue resolution Contribute to internal documentation, SOPs, and runbook improvements

Required Skills & Competencies
Technical Skills
Windows Server 2012R2 through 2022 – Administration and troubleshooting
Windows Clustering (WSFC) – administration and basic troubleshooting
Virtualization – VMware vSphere or Hyper-V intermediate administration
SCCM/MECM – software deployment, patch management, imaging
PowerShell scripting – basic to intermediate automation for admin tasks
Security hardening – CIS Benchmarks, vulnerability scanning basics
Soft Skills
Strong troubleshooting and analytical thinking
Clear communication with technical and non-technical stakeholders
Ability to manage multiple incidents and priorities simultaneously
Proactive attitude toward identifying infrastructure gaps
Certifications
Preferred / Advantageous Certifications
Microsoft Certified: Windows Server Hybrid Administrator Associate (AZ-800/801) – preferred
VMware Certified Professional – Data Center Virtualization (VCP-DCV) – advantageous
ITIL Foundation Certification – preferred


Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft Windows Server Administration.
- Experience with server installation, configuration, and maintenance.
- Knowledge of system security practices and disaster recovery procedures.
- Ability to troubleshoot and resolve hardware, software, and network issues related to Windows Server environments.
- Familiarity with scripting and automation tools to streamline administrative tasks.

Additional Information:
- The candidate should have minimum 2 years of experience in Microsoft Windows Server Administration.
- This position is based at our Pune office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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