Full-Time

Finance & Strategy Manager

Updated on 4/16/2024

Front

201-500 employees

Customer operations platform with automated workflows

Compensation Overview

$136,000 - $170,000Annually

+ Equity

Mid

San Francisco, CA, USA

Required Skills

Excel/Numbers/Sheets

Requirements

4+ years of finance or related experience in a highly analytical and operational role
Strong financial modeling skills in Excel and understanding of business metrics
Experience with company-wide or business unit planning processes, operating expense forecasting, and P&L and budget management
Ability to eloquently distill and communicate financial data and complex topics to non-finance stakeholders
Experience and comfortable working in a dynamic, rapidly changing environment; bonus points for experience with SaaS business models

Responsibilities

Own our company model and provide regular updates to our Executive team and board on financial performance
Develop a strong understanding of Front's business model and translate the impact of business decisions on company performance
Lead our consolidated Financial Planning process, including development of near-term and long-term budgets, quarterly KPI updates, and regular business reviews
Monitor budget implementation to ensure timely commitments, and conduct rigorous variance analysis
Drive ongoing improvement in finance and operational workflows, increase efficiency through automation & process excellence, and proactively understand risks and opportunities to provide predictability to future performance

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.

We are looking for a strategic Finance professional who is passionate about making an impact at a fast-growing company. You will use your business insight, analytical skills, and strategic thinking to deliver insights and actionable recommendations to improve decision-making across the organization. You will own our company model, oversee our planning & reporting cycles, and drive process excellence across our entire organization.

This is a highly visible role in the organization and reports into the Head of FP&A. This may be the right fit for you if you are passionate about developing an intimate understanding of our business, have a strong financial and analytical background, and are keen to drive growth and operational improvements as a strategic finance manager.

What you will be doing?

Own our company model and provide regular updates to our Executive team and board on financial performance.
Develop a strong understanding of Front’s business model and translate the impact of business decisions on company performance.
Lead our consolidated Financial Planning process, including development of near-term and long-term budgets, quarterly KPI updates, and regular business reviews.
Monitor budget implementation to ensure timely commitments, and conduct rigorous variance analysis. Regularly update budgets and forecasts to guide decision-making.
Drive ongoing improvement in finance and operational workflows, increase efficiency through automation & process excellence, and proactively understand risks and opportunities to provide predictability to future performance

What skills & experience do you need?

4+ years of finance or related experience in a highly analytical and operational role
Strong financial modeling skills in Excel and understanding of business metrics. Familiarity with 3-statement models
Experience with company-wide or business unit planning processes, operating expense forecasting, and P&L and budget management
Ability to eloquently distill and communicate financial data and complex topics to non-finance stakeholders
Experience and comfortable working in a dynamic, rapidly changing environment; bonus points for experience with SaaS business models

Nice to have:

Strong financial acumen (e.g., a good understanding of financial statements, accounting, FP&A processes, ASC 606 & 340, etc.)
Exposure to working with finance and GTM systems (e.g., Pigment / Anaplan, Netsuite, Salesforce)
SQL skills and understanding of database / data warehousing concepts (though we always have internal resources to assist)
Experience or interest in Technology or Software / SaaS industry

The US base salary range for this full-time position is $136,000 - $170,000 USD. Individual compensation packages are based on factors unique to each candidate, including job-related skills, experience, qualifications, work location, training, and market conditions. At Front, we take a market based approach to pay. In addition to cash compensation (which includes base salary and, where applicable, may include commissions or overtime pay), Fronteers are eligible to receive equity in the company. This resource will provide additional information on our location zone designations. If you have questions, please speak with a member of our Recruiting Team for additional information.

These ranges may be modified in the future.

What we offer

✨ Competitive salary

🤝 Equity (we are post-series D & backed by some of the best VCs in the US)

🏥 Private health insurance fully covered by Front

💪 Flexible Fridays - learn more here!

🏡 Flexibility to work from home 3 days/week (unless posted as a full-remote role)

🛋 Mental health support with Modern Health

🍼 Family planning support with Maven

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Front

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Front is a customer operations platform that combines the efficiency of a help desk with the familiarity of email, offering automated workflows, real-time collaboration, and insights across customer operations. It enables teams to centralize messages, route them effectively, and drive operational efficiency for improved customer retention and growth.

Company Stage

Series D

Total Funding

$204.5M

Headquarters

San Francisco, California

Founded

2014

Growth & Insights

Headcount

6 month growth

↑ 3%

1 year growth

↓ -11%

2 year growth

↓ -7%

Benefits

Competitive compensation - We offer compensation that matches the top talent we hire

Healthcare - We take care of your premiums for medical, dental, and vision

Flexible PTO - Take time to recharge so you can bring your best self to work

401(K) - Invest in your future by saving for retirement

Parental leave - Paid time off for birthing and non-birthing parents alike

Volunteer time off - Take time to give back to our communities

Commuter benefits - Flexible options to make getting to work a little easier

Wellness benefits - We help you prioritize your physical and mental wellness