Software Engineer Intern - Agent

Sierra achieves AIUC-1 certification. I'm excited to share that Sierra is now AIUC-1 certified, following an independent audit by Schellman and extensive testing by the Artificial Intelligence Underwriting Company (AIUC). AIUC-1 is a new standard designed specifically for AI agents, that tests how agents actually behave - including what happens when someone tries to manipulate them, access protected information, or push beyond what they're authorized to do. This matters because agents built on Sierra do more than answer questions: they coordinate patient care, troubleshoot technical issues, resolve insurance claims, and even refinance mortgages. Some of the most highly regulated companies - over 40% of the Fortune 50, one in three of the leading banks, and five out of 10 of the largest healthcare companies in the world - work with Sierra because Sierra deliver measurable results. And they can trust its platform to act safely and reliably under pressure. Putting Sierra's safeguards to the test. As part of the certification, AIUC tested Sierra chat and voice agents across everyday interactions and adversarial scenarios. The testing included attempts to manipulate agents or expose protected information, plus a range of real-world voice conditions. Separately, Schellman reviewed Sierra's technical, legal, operational, and governance controls and found that Sierra met all applicable AIUC-1 requirements. These technical evaluations recur at least quarterly, with a full audit every year so the certification continues to reflect changes in both Sierra's platform and the broader AI risk landscape. Trust throughout the agent lifecycle. At Sierra, security, safety and reliability is built into how agents are created, tested, released, and improved. Trust extends across the full agent lifecycle. Sierra applies a defense-in-depth approach, combining multiple safeguards rather than relying on any one control. Grounded content and customer-defined policies guide the agent's behavior. Once the agent is live, Supervisors evaluate conversations in real time and can correct, block, or escalate responses. Deterministic guards enforce the absolutes that cannot be left to model judgment, such as authentication and access requirements. Together, these layers help enterprises build and deploy agents they can trust. Building for what's next. Businesses still decide how their agents behave: what they know, which systems they can access, what actions they can take, and how they represent their brand. AIUC-1 provides independent validation of the platform underneath those agents. For security, risk, compliance, and AI governance teams, it means Sierra's controls have been tested against situations AI agents encounter in the real world. This certification complements Sierra's existing SOC 2 Type II attestation, and ISO 27001 and ISO 42001 certifications. Those standards validate its security and AI management systems, while AIUC-1 adds recurring technical testing designed specifically for AI agents. As agents move from answering questions to taking meaningful actions on behalf of customers, this kind of independent testing is becoming more important. Sierra'll continue investing in independent evaluation, alongside its own testing, monitoring, and product development.

Figure Technology Solutions has partnered with Sierra to deploy AI agents that help recover abandoned home equity loan applications. The collaboration uses Sierra's Horizon platform to tackle a significant industry problem: only 49% of home equity applications reach closing, according to the Mortgage Bankers Association. The AI agent autonomously contacts stalled applicants via voice and SMS over several days, helping them navigate friction points like credit checks and ID verification before transferring them to human loan officers. Early results show borrowers who engaged with the agent funded 67% more loan volume. When combined with loan officers, the system achieved a 143% lift in funded loan conversion compared to loan officers working alone. This marks the first US deployment of Sierra's Horizon platform, which enables agents to handle complex, revenue-generating tasks. Figure plans to roll out the integration to network partners in coming months.

Figure partners with Sierra to supercharge Loan Officers with AI Agents that turn abandoned Home Equity applications into funded loans. * Integration with Takeoff, newly acquired by Sierra, tackles a major bottleneck in the $2 trillion mortgage industry, where less than half (49%) of home equity applications reach closing * Combining Agent with Loan Officers yields a 143% lift in funded loan conversion * First US integration for Sierra's Horizon Platform that tackles revenue-generating, long-horizon tasks NEW YORK and SAN FRANCISCO, Sept. 10, 2026 (GLOBE NEWSWIRE) - Figure Technology Solutions, Inc. ("Figure," Nasdaq: FIGR; OPEN: FGRS), the blockchain-native capital marketplace for the origination, funding, sale, and trading of tokenized assets, today announced a partnership with Sierra, the conversational AI platform co-founded by Bret Taylor and Clay Bavor. The collaboration marks the first U.S. use of Sierra's newly-established Horizon platform. Horizon enables businesses to build agents that expand beyond customer support functions to revenue-generating workflows through the ability to work for longer periods of time on complex tasks. U.S. homeowners currently hold $35 trillion in home equity, yet complex documentation requirements often lead to excessive friction and application abandonment. According to the Mortgage Bankers Association's 2025 Home Equity Lending Study, average closing pull-through for Home Equity Lines of Credit (HELOC) was just 49% in 2024, with nationwide HELOC volume at $271 billion in 2025. Taking into account fees, interest and marketing costs, abandoned applications represent a major bottleneck for originators in the $2 trillion mortgage industry. The Figure Agent is powered by Sierra's Horizon platform and was trained by Figure to work natively in its Loan Origination System. The agent reaches out to stalled applicants via voice and SMS, operating autonomously over days. It progresses stagnated applicants and brings them closer to conversion by assisting borrowers through routine friction points such as credit check permissions, ID verification, and bank account linking, and then seamlessly transfers them to an Loan Officer (LO) to finalize the loan. "Enterprise AI is increasingly moving beyond reactive, cost saving use cases to complex, revenue-generating opportunities that can deliver additional growth and help innovative companies differentiate themselves in highly competitive industries," said Bret Taylor, Co-Founder of Sierra. "Accessing home equity is a complex, high-friction workflow that presents a perfect use case. Figure is a likeminded leader, bringing transformational technology and data transparency to capital markets, and we're so proud to partner with them." Early results[1] demonstrate significant conversion gains: * Stalled applicants who interacted with the Figure Agent progressed through individual friction stages at a 30-52% higher rate than those who didn't. * Borrowers who engaged with the Figure Agent, whether with or without Loan Officer assistance, funded 67% more loan volume. * Combining the Figure Agent with Loan Officers yields a 143% lift in funded loan conversion when compared to Loan Officers operating alone. Following success with its pilot, Figure plans to make the integration available to partners in its network over the coming months. "The future of mortgage is human-agent synergy, and Sierra was the natural partner for Figure to harness that future to improve our partners' revenue outcomes. The results we have seen, in particular the reduction in the industry scourge of abandonment, is a testament to the simplicity and automation of our marketplace. There is no other capital market that could offer the simple, deterministic training ground to an AI agent and get these incredible results," added Michael Tannenbaum, Chief Executive Officer at Figure. "We founded Takeoff in the belief that building deeply integrated solutions directly tied to business results is the future of enterprise software," said Aakash Thumaty, Founder of Takeoff and GM of Horizon. "By bringing our long-horizon agent architecture with infinite patience to Sierra, and integrating natively into Figure, AI co-pilots are executing complex, multi-day financial tasks alongside human loan officers with unprecedented efficiency." About Figure Figure Technology Solutions, Inc. (Nasdaq: FIGR; OPEN: FGRS) is the leading blockchain-native capital marketplace for the origination, funding, sale and trading of tokenized assets. More than 480 partners use its loan origination system and capital marketplace. Collectively, Figure and its partners have originated over $30 billion of loans to date, among other products. The fastest growing components are Figure Connect, its credit marketplace, and Democratized Prime, Figure's on-chain lend-borrow marketplace. Figure's ecosystem also includes DART (Digital Asset Registry Technology) for asset custody and lien perfection, and $YLDS. Figure is the market leader in real-world asset (RWA) tokenization. The company has received AAA ratings ratings from S&P and Moody's on multiple loan securitizations, the first of its kind for blockchain finance. For more information, visit https://figure.com or follow Figure on LinkedIn. *Terms and conditions apply. Figure Lending LLC dba Figure. NMLS #1717824. Equal Opportunity Lender. Visit figure.com for details. About Sierra Sierra is the leading conversational AI platform, helping businesses build better customer experiences with AI. Agents built on Sierra resolve customer service issues and drive key business workflows, from account set up and troubleshooting, to originating mortgages, scheduling appointments, and saving subscribers from churning. Sierra works with over 40% of the Fortune 50, one in three of the world's leading banks, and five out of 10 of the largest healthcare companies. Leading brands like The GAP, Rocket Mortgage, SoFi, Sutter Health, and Wayfair partner with Sierra to improve customer satisfaction and drive better business outcomes. [1] Figure Performance Data Analysis Conducted July 2026