Application Engineer

Application Engineer - MDM

About Citco

About the Team & Business Line

Proprietary software solutions and innovation are at the core of what differentiates Citco in the alternative investment space. Through our network of global development centres, Citco invests heavily in technology development, security, and infrastructure to ensure our clients continue to receive award-winning products that underpin our commitment to service excellence.

As a core member of our Vendor Products IT team, you will work with dedicated professionals to ensure our clients maintain access to their critical information assets while keeping Citco ahead of industry trends.

Your Role

This position is responsible for Software implementation, System Integration, Development, Configuration, Technical Support, and Performance Tuning. The primary purpose of the position is to install and configure software and provide Level II Support for Vendor products with primary focus on Informatica Master Data Management. Additional responsibilities may include Development of new system functionality, Project Management and Testing. 

Experience with Financial domain applications is desirable but not mandatory.

The ideal candidate will have an Application Development and Support background with the ability to quickly learn vendor applications from the inside out. This position will work with Business units and the Technology Group. Occasional travel may be required.

The successful candidate will:

• analyze, support and maintain strategic bespoke business platforms in a hybrid hosting environment, across AWS Cloud and on-prem

• Participate and collaborate across multi-functional groups in the operational support model

• Participate in the Operational Excellence strategy, including strategic monitoring and LEAN process improvement

• Act as SME for MDM system, responsible for platform availability, performance and operational excellence.

• Manage deployment, configuration and administration of MDM platform and related components.

• Oversee the integration of MDM platform with source and target systems, ensuring reliable data flows and synchronization.

• Manage upgrades, patches and technical enhancements of the MDM platform in coordination with vendors and internal teams.

• Monitor system health, perform root cause analysis and proactively resolve performance issues.

• Develop and maintain technical documentation including architecture diagrams, workflows and operational manuals. 

• Collaborate closely with relevant stakeholders to ensure technical solutions meet business requirements and compliance standards. 

• Work with IT Security team to implement security controls, access management and data privacy policies on the platform. 

• Automate routine operational tasks using scripting to improve efficiency and reduce errors. 

• Support capacity planning, disaster recovery and backup strategies for Informatica MDM. 

• Participate in development cycles, coordinating with DevOps for integration related to MDM platform deployments. 

Preferred Qualifications and Background

• Bachelors’ Degree or equivalent experience in a related field such as Computer Science, Engineering, or Information Systems.

• 4+ years’ experience in Enterprise Development or Application Support

• Experience supporting 3rd party vendor applications and interfaces

• Informatica certifications such as Informatica MDM Developer or Administrator certifications. 

• Experience as platform owner overseeing Informatica MDM. 

• Knowledge of Informatica Cloud services and hybrid deployment models. 

• Familiarity with API integrations and service orchestration related to MDM.

• Experience with third party scheduler tools like StoneBranch or Control M.  

• Experience supporting and operating Cloud environments, e.g., AWS

• Ability to quickly learn and apply new technologies

• Strong listening, questioning and analytic skills

• Excellent oral/written communication skills