A

Acuity

Accounting services from bookkeeping to CFOs

Technical Support Specialist 2

Full-TimePosted on 10/22/2026
$54.3k - $97.7k
Mid, Senior
Bachelor's
Costa Mesa, CA, USA
HybridOn-site presence in Corporate CA HQ is required under a hybrid work model.
Customer Experience & SupportCustomer Support

About the job

Requirements
  • A bachelor’s degree or diploma in a technical or engineering discipline, or equivalent experience.
  • Three to five years of experience in customer support or technical support; customer-facing experience in the AV&C integration industry with emphasis on installed AV&C systems is preferred.
  • Q-SYS Level I and Level II certification.
  • A deep understanding of computer technologies, audio/video technologies, audio-over-IP networking, and digital signal processing technology, including gain structure, acoustic echo cancellation, Dante, and telephony.
  • Excellent written and verbal communication, interpersonal, and phone skills.
Responsibilities
  • Provide regional troubleshooting and diagnostic support for Q-SYS audio, video, control, network features, technologies, and applications to North American customers by phone and email.
  • Handle calls and respond to key accounts within expected service times.
  • Resolve issues thoroughly and maintain accurate records in the Q-SYS customer relationship management system, Salesforce.
  • Provide project status updates to management and customers, communicating progress and issue resolution as required.
  • Develop knowledge-base articles and training materials as required.
  • Manage escalations and crises.
  • Provide informal technical and functional direction to team members, including training and mentoring new hires and frontline support teams as needed.
  • Lead partner-management support and other programs as required.
Desired Qualifications
  • Q-SYS Controls 101, Control 201, Video 101, and Quantum certifications.
  • AV industry certifications such as Dante, Certified Technology Specialist, Certified Technology Specialist–Installation, or Certified Technology Specialist–Design.
  • Experience with Unified Communications systems, third-party control integration such as Crestron, Extron, AMX, Microsoft Teams, or Zoom, and SIP/VoIP telephony.
  • Experience with Salesforce Case Management, knowledge bases, and Atlassian collaboration tools such as Confluence and Jira.

About the company

Acuity provides accounting services designed for high-growth startups, offering everything from virtual bookkeeping to fractional CFOs. It combines highly certified people, proven processes, and world-class accounting technologies to manage a company’s books and financial reporting. Clients access a range of services tailored to their needs, from day-to-day bookkeeping to strategic financial guidance, all supported by standardized workflows and advanced software. This makes Acuity different from competitors by focusing specifically on startups and growth-stage businesses, delivering a full spectrum of accounting functions under one roof and emphasizing scalable processes and tech. The goal is to let startups concentrate on building their business while Acuity handles their financial operations and helps them scale efficiently.

Company Size

51-200

Company Stage

Seed

Total Funding

$1.5M

Headquarters

Atlanta, Georgia

Founded

2004

Get referred to Acuity

See people who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • Acuity's June 2026 blog and services pages show active client acquisition and content velocity.
  • Sorren backing expands tax depth, niche expertise, and cross-firm resources for complex clients.
  • Serving 1,000-plus companies proves repeatable demand across startups, ecommerce, SaaS, and creative agencies.

What critics are saying

  • Kenji Kuramoto left for Basis in April 2026, weakening Acuity's founder-led brand.
  • Acuity's 2025 Sorren merger and rebrand can confuse clients and erode loyalty.
  • Basis's $100 million AI push threatens CAS firms by automating accounting workflows.

What makes Acuity unique

  • Acuity, powered by Sorren, combines bookkeeping, tax, controller, and fractional CFO services.
  • Dedicated humans plus cloud tools like QuickBooks, Xero, Gusto, and BILL reduce friction.
  • No-contract, transparent pricing and Slack access fit startups needing flexible finance support.

Help us improve and share your feedback! Did you find this helpful?

Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Retirement Plan
  • Paid Vacation
  • Gym Membership

Growth & Insights and Company News

6 month growth

-4%

1 year growth

-3%

2 year growth

-3%
Associated Press
Oct 1st, 2026
Acuity reports $4.6B full-year sales, up 7%, with adjusted diluted EPS rising 11% to $19.90

Acuity Inc. reported fiscal fourth-quarter 2026 net sales of $1.2 billion, up 3% year-over-year, and full-year sales of $4.6 billion, up 7%. The industrial technology company posted diluted earnings per share of $5.63 for the quarter, up 56%, and $17.05 for the full year, up 36%. Adjusted diluted EPS reached $5.77 in Q4, an 11% increase, and $19.90 for the full year, also up 11%. The company generated $826 million in cash flow from operations during fiscal 2026. During the quarter, Acuity received $44.9 million in tariff refunds and incurred $17.8 million in special charges related to product portfolio and supply chain initiatives. The company repaid $200 million of its term loan, increased its dividend by 18%, and repurchased over 940,000 shares for $287.2 million.

Hypepotamus, Inc.
Apr 7th, 2025
Acuity Behavioral Health Raises $1.5M

Atlanta-based Acuity Behavioral Health, led by CEO Jim Szyperski, has raised $1.5M to address the rising demand for mental and behavioral health services. The company aims to enhance inpatient psychiatric care with its AI-powered Behavioral Health Acuity Index (BHAI), which provides clinical decision support and helps hospitals forecast staffing needs based on behavioral health demands.

Hypepotamus, Inc.
May 17th, 2023
Cybersecurity Startup “Hooks” $5 Million Seed Round From Regional Investor

10. Zachary Eikenberry has noticed a shift in how companies are thinking about cybersecurity training recently. Before, it was considered more of a “vitamin” boost. But now, Eikenberry said enterprises are viewing it as a necessary painkiller.