Riccobene Associates Family Dentistry

Family dentistry offering routine, extractions, emergencies

Dental Patient Coordinator

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeKnightdale, NC, USANo salary listedIn-person

About the Job

Requirements

Ability to reliably arrive in time to support office opening and scheduled business hours.
Flexibility to adjust the schedule occasionally based on business needs, in accordance with company timekeeping and wage policies.
Subject to background screening consistent with applicable law and job-related business needs.
High school diploma or equivalent.
Customer service experience.
Ability to work in a fast-paced environment and manage competing priorities.
Ability to balance registers accurately.
Strong computer and organizational skills.
Must exhibit ethical conduct and confidentiality.
High attention to detail and accuracy.
Communicates clearly and professionally with patients and team members in person and by phone.
Ability to demonstrate independent thinking as well as a teamwork-oriented approach.

Responsibilities

Greet and assist patients professionally to ensure a positive front-office experience.
Check in patients and ensure they have all necessary information in the patient management software.
Collect co-payments.
Check out patients.
Run and process applicable reports.
Monitor office emails.
Use RevenueWell for confirmations, communication with patients, and insurance requests.
Verify insurance and process pre-authorizations.
Close out and ensure registers are balanced daily.
Complete next-day router preparation.
Manage multiple tasks and priorities under pressure, including patients arriving and phones ringing.
Schedule patients and fill same-day or next-day schedules as needed.
Monitor and respond to office voicemails.
Support the Office Manager with the end-of-day process.
Escalate issues to the Office Manager.
Perform other duties and responsibilities as assigned.

Desired Qualifications

Dental or medical front-desk experience is preferred.

Dental Patient Coordinator

Riccobene Associates Family Dentistry · Knightdale, United States · Full-time · Posted 2026-09-29

Workplace: on_site

Department: Knightdale

Description

POSITION SUMMARY

The primary role of the Patient Coordinator is to support front‑office operations by maintaining efficient scheduling, coordinating patient appointments, verifying insurance, processing payments, and ensuring accurate patient data for billing and reporting purposes. This position is non‑clinical and focuses on delivering positive patient experience while supporting office workflow and administrative needs.

KEY COMPETENCIES

Greeting and assisting patients professionally to ensure a positive front‑office experience
Checking-in patients to ensure they have all the necessary information in the patient management software
Collecting co-payments
Checking-out patients
Running and processing applicable reports
Monitor office emails
Utilizing RevenueWell for confirmations, communication with patients, and insurance requests
Insurance Verification and pre-authorizations
Closing out and ensuring that registers are balanced daily
Completing next day router preparation
Ability to multi-task and skillfully manage priorities under pressure (ex: patients walking in, phones ringing, etc.)
Scheduling patients, filling same-day or next-day schedule as needed
Monitoring and responding to office voicemails
Support Office Manager with EOD process
Escalating issues to Office Manager

· Other duties and responsibilities as assigned.

QUALIFICATIONS

To successfully perform the job responsibilities for the position of Patient Coordinator, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required but are not necessarily all inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements.

Requirements

Ability to reliably arrive in time to support office opening and scheduled business hours
Flexibility to adjust schedule occasionally based on business needs, in accordance with company timekeeping and wage policies
Subject to background screening consistent with applicable law and job‑related business needs
High school diploma or equivalent
Customer Service experience
Ability to work in a fast‑paced environment and manage competing priorities
Ability to balance registers accurately
Strong communication skills
Must exhibit ethical conduct & confidentiality
High attention to detail and accuracy
Strong computer and organization skills
Communicates clearly and professionally with patients and team members in person and by phone
Ability to demonstrate independent thinking as well as a teamwork‑oriented approach
Dental or medical front desk experience preferred

Benefits

Benefits:

Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Apply

Apply at Riccobene Associates Family Dentistry

About the Company

Riccobene Associates Family Dentistry

Family dentistry offering routine, extractions, emergencies

Riccobene Associates Family Dentistry focuses on delivering dental care to local residents and families through a range of services like routine check-ups, extractions, and emergency care. The practice works by scheduling and performing dental procedures with a team of skilled professionals, guiding patients from check-in to check-out, and using patient feedback to improve service quality. They emphasize a comfortable environment to help patients with dental anxiety, and offer flexible scheduling and emergency appointments to meet urgent needs. Revenue comes from patient appointments and procedures. The goal is to build long-term patient relationships by providing personalized care and reliable access to dental services.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Cary, NC
Founded: 2000

Recently Posted Jobs

Explore more opportunities at Riccobene Associates Family Dentistry

See more jobs