Voice Core Manager

This leadership position requires the following non-delegable responsibilities:

• Fully own the mission, goals, operations, and results of the team and areas of responsibility. 
• Provide strong leadership to span of control (direct and indirect reports); demonstrate effective leadership in all interactions companywide.  This leadership includes generating enthusiasm and shared commitment; identifying and setting direction; teaching, growing, and empowering; owning outcomes; and leading by example. Specific leadership duties include:
  • Establishing the vision and tone for the department, consistent with company culture and mission.
  • Establishing clear, measurable, and achievable goals and performance expectations and following up appropriately. 
  • Hiring individuals who can accomplish those goals and meet those expectations; providing them the open communication, training, tools, and mentoring needed to be successful and develop professionally; establishing a development path commensurate with capabilities and potential.
  • Providing clear and accurate feedback to individuals and teams on a timely and consistent basis. Identifying and addressing performance problems early and effectively before they damage GCI’s interests and demoralize other employees.
  • Effectively managing processes including annual performance reviews, compensation adjustments, promotions, demotions, transfers, and disciplinary actions up to and including terminationin an unbiased and consistent manner.

Decision Rights

Owns: 

• Detailed designs that meet technology standards and ensure optimized utilization.
• Seamless commissioning, integration, and testing of network elements.
• Capacity and Customer experience improvements.

Influences:

• Execution & Implementation.
• Continuous feedback to Strategy, Product, and Sales organizations.
• Continuous improvement of engineering standards and methods.

Vetoes:

• Non-Compliance with security standards, technology plans, high-level designs.
• Unplanned changes to capacity modifications.
• Definition of products and services outside of network specification or capabilities.

• ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
  • Proven ability to lead a team to high levels of performance while maintaining morale and personal growth for employees.
• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.
• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
  • Ability to develop the team necessary to meet the business strategy and to successfully communicate and interact with other business units within the company.
• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
  • Ability to accurately communicate information virtually (i.e., Teams), over the phone, and in-person in a clear and concise manner to a range of audiences.
  • Ability to accurately read, write, and respond to business correspondence such as emails, chat messages, policies, procedures, reports.
  • Must be able to articulate complex technical information in presentation format, both verbally and written, in front of internal and external customers to achieve department and corporate goals.
• COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.
• CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
• RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
  • Ability to manage multiple projects and priorities effectively.
  • Strong analytical and problem-solving skills, with a keen attention to detail.
  • Understanding of standard systems engineering concepts such as high availability, redundancy, reliability and testing, security, and standards.
  • Ability to develop detailed capital and operating budgets for the department. 
• FINANCIAL -Familiar with reporting and tracking tools necessary to ensure budget guidelines meet expectations. 
• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
• CHANGE MANAGEMENT: champions and supports department and company change.
• DECISION MAKING: uses sound, logical judgment based on data, research, and experience to choose an appropriate course of action.
• PLANNING & IMPLEMENTATION: analyzes workload and establishes appropriate priorities; sets measurable and achievable goals and objectives for the team.
• MENTORING & DEVELOPMENT:  utilizes interpersonal skills to guide, direct, and influence others to achieve results.
• PERFORMANCE MANAGEMENT: sets clear performance expectations for team.
  • Demonstrated ability to manage performance through motivation and counseling of different levels of employees.
• Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively.

Additional Job Requirements:

This is an intermediate level position within the discipline demonstrating strong working knowledge and proficiency in areas of responsibility. Performs moderately complex tasks and job duties with general guidance. Works under moderate supervision with latitude for independent judgment.

Minimum Qualifications:

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

• High School diploma or equivalent.
• Bachelor’s degree in engineering, telecommunications, computer science, or related field. *
• Minimum of seven (7) years of progressively responsible experience in Telecommunications Engineering or related background with a focus on VoIP implementations and project management *
  • Including a minimum of two (2) years in a supervisory or management position; may be substituted with equivalent demonstrated functional leadership experience.

Preferred: 

• Master’s degree in relevant field.
• Telecommunications experience.
• Relevant telecom industry or job specific certifications. 

DRIVING REQUIREMENTS: 

• This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.

• Work can be intense and stressful due to time/resource limitations when scheduling multiple tasks with inflexible deadlines.   
• Travel for business and training purposes may be required.
• Work is primarily sedentary, requiring daily routine computer usage.
• Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Ability to make valid judgments and decisions.   
• Available to work additional time on weekends, holidays, before or after normal work hours when necessary. 
• Must work well in a team environment and be able to work with a diverse group of people and customers.
• Virtual workers must comply with remote work policies and agreements.