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Axon

Builds weapons, cameras and software for police

Senior Manager - Mission Engineering & Operations

Engineering LeadershipConfirmed live in the last 24 hours
Full-timeGeorgia, USA

About the Job

Requirements

  • At least 10 years of experience in customer-facing technical delivery, systems integration, solutions engineering, implementation consulting, operational transformation, or comparable environments.
  • At least 5 years of experience leading and developing senior technical individual contributors in customer-facing organizations.
  • Demonstrated success coaching teams that deliver secure, production-ready solutions in complex customer environments.
  • Experience leading distributed or field-based teams across multiple customers, regions, or engagement models.
  • A record of improving technical execution, adoption, operational outcomes, and delivery consistency across a portfolio.
  • Broad technical fluency across SaaS platforms, cloud services, APIs, networking, hardware, integrations, data workflows, and AI-enabled technologies.
  • Executive presence to earn trust, communicate trade-offs, and guide decisions with command staff and senior leaders.
  • Strong systems thinking and the ability to distinguish isolated issues from patterns that require a scalable solution.
  • A data-informed leadership approach using baselines, production delivery, adoption, operational improvement, quality, and reuse to evaluate performance.
  • Comfort leading through ambiguity while creating clarity around ownership, priorities, and success criteria.
  • Ability to obtain and maintain CJIS compliance and exercise sound judgment with highly sensitive information.

Responsibilities

  • Lead and develop a distributed team of embedded Mission Engineers working across strategic agency environments.
  • Coach individual contributors through complex technical decisions, ambiguous customer problems, executive conversations, and high-stakes delivery moments.
  • Establish clear expectations for ownership, technical quality, onsite partnership, production delivery, adoption, documentation, and measurable agency impact.
  • Build individualized development plans and create opportunities for Mission Engineers to expand their technical range, executive presence, and transformation leadership.
  • Foster a culture of curiosity, candor, responsible experimentation, continuous learning, and shared accountability.
  • Support thoughtful team growth by selecting and onboarding people who can build practical solutions and earn credibility with agency stakeholders.
  • Ensure Mission Engineers begin with the agency’s mission, operational workflow, and desired outcome before selecting or building a solution.
  • Require clear baselines, success criteria, and adoption measures so impact is demonstrated rather than assumed.
  • Guide the team from discovery through production use, iteration, handoff, and sustained adoption.
  • Help Mission Engineers balance immediate agency needs with secure, maintainable, and scalable solution design.
  • Reinforce that success means the agency is more capable, rather than one individual becoming indispensable.
  • Maintain visibility across strategic agencies, active builds, adoption progress, technical risk, and emerging operational needs.
  • Match Mission Engineer capability and level to agency complexity, transformation opportunity, and stakeholder environment.
  • Use operating reviews and portfolio data to identify delivery risks, recurring friction, adoption barriers, and opportunities for reuse.
  • Step into critical situations with structure and calm while coaching the accountable Mission Engineer to remain in ownership.
  • Drive consistent execution across embedded engagements without forcing every agency problem into the same playbook.
  • Maintain sufficient fluency across SaaS, cloud services, APIs, enterprise integrations, hardware, data, and modern AI tooling to coach technical decisions and challenge weak reasoning.
  • Help the team decide when to configure the platform, when to extend it, and when a net-new build is justified.
  • Establish expectations for validation, observability, fallback paths, maintainability, documentation, and responsible use of sensitive data.
  • Ensure solutions uphold CJIS requirements, evidence integrity, privacy, approved-tooling standards, and other applicable security controls.
  • Encourage practical use of AI to accelerate work while preserving human ownership of architecture, accuracy, and outcomes.
  • Build mechanisms for Mission Engineers to document and share reusable workflows, integrations, frameworks, and playbooks.
  • Identify patterns across agencies and help convert successful one-off solutions into repeatable capabilities.
  • Create feedback loops with Product and Engineering around recurring workflow friction, unmet operational needs, and product opportunities.
  • Partner with Mission Operators, Customer Success, Deployment, Professional Services, Support, Sales, Product, Engineering, and Enablement so agencies experience coordinated execution.
  • Share portfolio insights with senior leaders to influence investment, prioritization, staffing, and the evolution of the Mission Engineering operating model.
  • Build trusted relationships with command staff, agency executives, technical leaders, and internal senior leadership.
  • Serve as a senior partner during agency-impacting incidents, high-visibility deployments, and moments that require clear trade-offs or executive alignment.
  • Translate complex technical and operational issues into decisions that are clear to technical teams and executive audiences.
  • Coach Mission Engineers to challenge requests constructively, communicate candidly, and leave stakeholders with a practical path forward.

Desired Qualifications

  • Experience in public safety, law enforcement, defense, government technology, or another mission-critical operating environment.
  • Familiarity with CAD, RMS, digital evidence, real-time operations, or integrated public safety ecosystems.
  • Experience leading teams that build automations, integrations, operational workflows, internal tools, or AI-enabled solutions.
  • Experience converting field-developed solutions into reusable frameworks, product improvements, or organizational playbooks.
  • Familiarity with technical talent development, competency frameworks, or academy-style enablement programs.

About the Company

Axon

Builds weapons, cameras and software for police

Axon builds public safety technology for police, emergency responders and security teams, combining connected devices with software that manages their work. Its TASER weapons and body cameras link field equipment to a cloud platform used throughout an investigation. Agencies use Axon Evidence to store recordings, control access and share case material with prosecutors, while its records and real-time operations tools organize reports and coordinate responses. Axon earns money from device sales and subscriptions that combine software, equipment upgrades and support over multiple years. Founded in 1993, Axon is headquartered in Scottsdale, Arizona.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Scottsdale, AZ
Founded
1993

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