A bachelor's degree in business administration or a related field is required.
At least two years of experience in a sales position is required; experience in a four- or five-star hotel is preferred.
Ability to work and communicate in a multinational environment.
Excellent oral and written communication skills.
Problem-solving and decision-making skills.
Administrative skills.
Excellent organizational and time-management skills.
Ability to take a professional, confidential, and ethical approach at all times.
Ability to work safely, prudently, and in an organized manner.
Ability to work independently, perform under pressure in challenging circumstances, and develop proactive, rational solutions.
Ability to establish and maintain effective working relationships with hotel staff and clients or vendors.
Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
Proficiency with Micros Fidelio Opera and Sales & Catering.
Responsibilities
Manage leisure, corporate, or group accounts within the Sales & Marketing department, potentially working with local and international travel agents, tour operators, conference-meeting-incentive organizers, and destination management companies for individual and group bookings.
Manage assigned agencies and follow up to achieve budgeted revenue in group and travel trade segments through existing clients and key prospects.
Assist and cooperate with the Director of Sales or Director of Sales & Marketing to achieve goals defined in the Sales & Marketing Plan.
Solicit existing and potential customers and regularly follow up with established accounts by phone, correspondence, or personal contact.
Set appointments and make personal sales calls, conduct telemarketing, and perform site inspections for existing and potential corporate commercial accounts.
Follow up on lost business and inform the department superior about it.
Negotiate with customers and send offers and contracts for individual and group business.
Monitor sales and marketing results and propose corrective actions when needed.
Research industry data and developments in agency structures, assignments, industrial complexes, business centers, and projects that may benefit the hotel, and share relevant information with colleagues.
Entertain client decision-makers at the hotel's food and beverage outlets and participate in promotional activities with them.
Contribute ideas and participate in preparing promotional theme events, other promotional activities, and invitation lists.
Handle group and individual reservation requests personally when necessary.
Maintain an efficient customer database system (SFA) capable of identifying and reporting sales calls and other sales activities, and update it periodically.
Inform customers of the hotel's latest developments and inform hotel management of changes in customer profiles.
Participate in preparing sales action plans, attend sales meetings, and develop ideas such as special packages, programs, and promotional activities undertaken by the Sales department or Food & Beverage.
Participate in sales training programs, trade fairs and shows, sales blitzes, and assigned familiarization trips.
Stay updated on the latest hotel developments, activities, promotions, rates, and the rates of other chain hotels.
Keep department superiors informed of changes in customer profiles.
Prepare reports for each sales call, covering company information and customers' comments, requirements, and complaints.
Cover assigned accounts in a designated segment or geographic area and visit them at least twice annually.
Prepare a weekly activity report covering sales call reports, site inspections, familiarization trips, new agencies, meetings, entertainment, and other functions attended, and present it to the Sales Director.
Cross-sell other Kempinski Hotels in the area and globally.
Desired Qualifications
Experience in a four- or five-star hotel sales position.
Sales person managing Leisure, Corporate or Group accounts within the Sales & Marketing department and possibly working with local and international travel agents/ tour operators, conference-meeting-incentive organizers/DMC for individual and group bookings.
Responsible for managing their assigned group of agencies and following up to materialize the budgeted revenues of group & travel trade segments through existing clientele and key prospects.
Assisting to and cooperating with the Director of Sales / Director of Sales & Marketing in reaching the targeted goals as defined in the Sales & Marketing Plan.
Solicit existing and potential customers and follow up established accounts on regular basis by phone, by correspondence or by personal contact.
Set up appointments and make personal sales calls, telemarketing and site inspections to all existing and potential accounts from corporate commercial accounts.
Follow up on lost business and bring information about them to the knowledge of the department superior.
Negotiate with all customers and send out offers/contracts regarding individual and group business.
Follow the sales and marketing results and propose corrective actions if needed.
Explore industry related data, new developments in certain agencies’ structures, new assignments, industrial complexes, new business centers, new projects which all could be interest and benefit of the hotel and to distribute this information to their colleagues.
Entertain decision makers of the Clients in the F & B outlets of the hotel and to take part in promotional activities with them.
Bring ideas and participate in the preparations of the promotional theme events, other promotional activities and invitation lists.
When necessary, handle the group and individual reservation requests personally.
Maintain the existence of an efficient customer database system (SFA) which will be capable of identifying report sales calls and other sales activities and carry out updating exercise in certain periods of time.
Update customers with the latest developments in the hotel and informs hotel management of all changes in the customer profile.
Participate preparing the sales action plans, attending sales meetings, developing new ideas such as special packages, programs, promotional activities undertaken by sales department and/or F&B.
Take part in sales training programs, trade fairs / shows, sales blitzes and fam trips assigned by the Director of Sales / Director of Sales & Marketing.
Keep themselves updated with the latest developments in the hotel including all activities, promotions, rates of the Hotel and the other chain hotels.
Keep department superiors informed of all changes in the customer profile.
Prepare reports of each sales calls covering information about the company, their comments, requirements, complaints, of their customers etc.
Cover assigned accounts in a designated Segment or geographic area and visit them at least twice annually.
On weekly basis, prepare an activity report which will cover sales call reports, site inspections, fam trips, new agencies, meetings, entertainment and other functions they participated in during the week and presents to Sales Director.
Cross selling other Kempinski Hotels in the Area and Globally.
Bachelor’s degree in business administration or related field.
Minimum two (2) years’ experience in a Sales position, preferably in a 4/5-star hotel.
Ability to work and communicate in a multinational environment
Excellent oral and written skills
Problem Solving & decision-making skills
Administration skills
Excellent organizational and time management skills.
Applies a professional, confidential and ethical approach at all times.
Works in a safe, prudent and organised manner.
Ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.
Ability to establish and retain effective working relationships with hotel staff and clients/vendors.
Proficiency in Microsoft Office (Word, Excel and PowerPoint)