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DNAM Brands

Vertical fashion house: design, manufacture, distribution

Director of Operations

Logistics & TransportationConfirmed live in the last 24 hours
Full-timeBeverly Hills, CA, USANo salary listedIn-person

About the Job

Requirements

  • A bachelor's degree in Supply Chain Management, Operations, Business Administration, Logistics, or a related field is required.
  • At least 8 years of progressive leadership experience in operations, supply chain, logistics, fulfillment, or warehouse management is required.
  • Strong understanding of direct-to-consumer operations, wholesale distribution, Shopify Plus, warehouse operations, inventory management, international freight and logistics, and third-party logistics is required.
  • Experience managing cross-functional teams and external operational partners is required.
  • Experience using operational dashboards, key performance indicators, and reporting tools is required.
  • Experience developing standard operating procedures and implementing scalable operational processes is required.
  • Strong analytical, project management, organizational, leadership, and problem-solving abilities are required.
  • The candidate must be comfortable working in a fast-paced, entrepreneurial, high-growth environment.

Responsibilities

  • Lead the company's day-to-day operational strategy across e-commerce, wholesale, warehouse, logistics, inventory, and fulfillment.
  • Partner with Executive Leadership, Production, Planning, Sales, E-commerce, Marketing, Customer Experience, and Finance to align operations across business functions.
  • Own operational execution across Shopify Plus, TikTok Shop, wholesale, marketplaces, and future commerce channels.
  • Lead weekly operational meetings, launch readiness meetings, and executive business reviews.
  • Develop project plans, timelines, dashboards, and presentations to communicate operational performance and strategic initiatives.
  • Create contingency plans to mitigate operational risks, supply chain disruptions, and inventory challenges.
  • Oversee domestic and international logistics from manufacturing partners through final warehouse delivery.
  • Manage relationships with freight forwarders, customs brokers, parcel carriers, and transportation providers.
  • Coordinate inbound ocean and air shipments while monitoring delivery timelines and transportation costs.
  • Track freight expenses, landed costs, duties, and shipping performance by purchase order.
  • Ensure import documentation, commercial invoices, packing lists, and customs documentation are accurate and compliant.
  • Coordinate with Production and Planning to ensure inventory arrives on schedule for launches and customer commitments.
  • Lead relationships with internal warehouse teams and third-party logistics providers.
  • Ensure accurate receiving, inventory management, order fulfillment, and shipping performance.
  • Monitor warehouse productivity, order accuracy, shipping service-level agreements, and operational key performance indicators.
  • Review warehouse capacity planning to support business growth and seasonal demand.
  • Oversee warehouse supplies, packaging materials, and operational readiness.
  • Review fulfillment performance and implement continuous process improvements.
  • Partner with the E-commerce team to ensure operational excellence across digital channels.
  • Support product launches, promotional campaigns, inventory synchronization, and order fulfillment.
  • Oversee operational execution for Shopify Plus, TikTok Shop, wholesale accounts, pop-up events, and retail partnerships.
  • Ensure inventory accuracy across all sales channels.
  • Coordinate launch readiness with Marketing, Creative, Customer Service, and Warehouse Operations.
  • Partner with Customer Service leadership to improve the post-purchase customer experience.
  • Monitor fulfillment-related customer issues and implement operational improvements.
  • Oversee returns management, reverse logistics, and returns platform performance.
  • Analyze customer feedback to identify recurring operational issues and improve service levels.
  • Develop scalable processes that improve delivery accuracy, speed, and customer satisfaction.
  • Partner with Planning, Production, and Finance to forecast inventory needs and operational capacity.
  • Monitor inventory flow from factories through warehouse receipt and customer fulfillment.
  • Identify inventory risks and recommend operational solutions to support business objectives.
  • Improve inventory visibility and reporting across departments.
  • Serve as the primary operational contact for logistics providers, warehouse partners, freight companies, and key vendors.
  • Manage vendor performance through service-level agreements, key performance indicators, and ongoing business reviews.
  • Negotiate operational services while maintaining high service standards.
  • Review and approve operational invoices related to warehousing, freight, logistics, and fulfillment.
  • Evaluate operational workflows and identify opportunities to improve efficiency, scalability, and profitability.
  • Develop and maintain standard operating procedures across warehouse operations, logistics, inventory management, fulfillment, and customer operations.
  • Lead cross-functional process improvement initiatives using data and operational metrics.
  • Introduce automation, technology, and artificial-intelligence-powered operational tools where appropriate to improve business performance.
  • Ensure compliance with operational policies, transportation regulations, customs requirements, and company standards.
  • Support annual operational audits in partnership with Finance and Human Resources.
  • Oversee operational insurance requirements and vendor and partner certificates of insurance.
  • Identify operational risks and implement preventative solutions to minimize disruption.
  • Build, mentor, and develop operations, warehouse, and logistics teams.
  • Establish performance expectations, key performance indicators, and professional development plans.
  • Partner with Human Resources on recruiting, onboarding, organizational planning, and succession development.

Desired Qualifications

  • Experience within fashion, apparel, accessories, consumer products, or omnichannel retail is preferred.

About the Company

DNAM Brands

Vertical fashion house: design, manufacture, distribution

DNAM Brands designs, manufactures, and distributes apparel and accessories for men, women, and children through a vertically integrated global platform. It operates in-house across creative direction, product development, sampling, and production, and it runs a global logistics network for both direct-to-consumer and wholesale fulfillment, plus a large licensing program with over 20 licenses. Its edge comes from end-to-end control of the supply chain, a diversified portfolio of licensed brands, and a broad distribution network that includes 15 international distributors plus direct-to-consumer channels. Its goal is to provide complete brand-building, manufacturing, and distribution services that connect fashion labels to a worldwide retail network while ensuring consistent quality and scalable growth for its partners.

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Total funding
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