Director; Professional Services Consulting

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Team Description

Visa Consulting and Analytics (VCA) is the consulting arm of Visa, and drives tangible, impactful results for clients. Drawing on our expertise in consulting, data analytics, digital marketing and economics, VCA solves the most strategic problems for our clients.

The VCA team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer experience, digital payments and running risk. 

You will join our consulting team and play a role in delivering and implementing high impact projects and solutions within Financial Institutions/Issuing Banks, Enablers, Processors, Merchants and Co-Brands. This person will develop initiatives to promote balanced and profitable growth, thereby ensuring that Visa is both, the preferred brand and outstanding business partner. This is an individual contributor role reporting into the Sr. Director, Strategy & Operations within VC&A. 

Responsibilities

• Develop a robust pipeline of opportunities per client, focusing on business development
• Continuously review market and competitive landscape, identifying opportunities and strategies that will position Visa as the market leader.
• Proactively engage with Visa internal teams in regular strategic & planning discussions 

• Leads consulting initiatives and contributes to closing engagement by identifying potential opportunities with Issuing Bank Partners. 
• Develop frameworks, approaches, solutions, and recommendations that effectively and efficiently address the most impactful opportunities and challenges. 
• Collaborate cross-functionally (marketing, sales, risk, innovation) and across global regional teams to execute projects in ways that use the breadth and depth of Visa’s resources 
• Produce insights, analyses, and recommendations to improve client performance, boost growth, drive understanding of client issues and provide strategic mentorship for client priorities across the verticals and segments 

• Ability to reliably manipulate and analyze large data sets (industry and Visa) to identify meanings insights and recommendations for clients 
• Build new scalable solutions, toolkits, standard methodology documents and consulting approach that can be applied across VCA practice 
• Lead multiple consulting engagements from strategy definition through recommendations, ensuring insights are clear, actionable, and tailored to executive audiences. 

Specific Responsibilities include:

• Proactively engage with consulting and client leadership in regular strategic & planning discussions; cultivate and manage a pipeline of analytic work.
• Develop frameworks, approaches, solutions and recommendations that address the most impactful opportunities and challenges.
• Partner with peers in other functional areas (e.g., marketing, sales, risk, innovation) to implement projects in ways that maximize the breadth and depth of Visa’s resources.
• Produce insights, analyses and recommendations to improve client performance, boost growth, drive understanding of client issues and provide strategic guidance for client priorities.
• Participate in the sales process to qualify opportunities and, using a consultative approach, guide clients to the correct engagement type to address their needs.
• Develop engagement pitches, draft proposals and in coordination with account executives secure new consulting assignments with clients.
• Deliver consulting engagements, including managing the team of consultants, resolving complex strategic problems, synthesizing recommendations, preparing and delivering client presentations, managing complex project structures.
• Manage various systems of record for pricing approvals, internal routing, legal/funding approvals, and accurate revenue recognition.
• Develop and deliver client-ready presentations in collaboration with junior and senior resources on the team.
• Lead advisory initiatives and be the main source of strategic insight and direction to the team.
• Use data to manage risks and uncover improvement opportunities.

Qualifications

Basic Qualifications:

• 10 years of work experience with a Bachelors Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications

• 12-15 years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Previous experience at large management consulting firm or US Financial Institution
• Strong analytical skills, with demonstrated intellectual and analytical difficulty
• Consulting experience gained within either a consulting firm, or an in-house strategy function of a financial institution.
• Comfortable interacting with and presenting to senior management of clients and Visa.
• Communicate effectively – through empathy and active listening, the ideal candidate will be skilled at understanding his or her audience and able to structure a compelling argument accordingly, skilled at using PowerPoint, data visualization, and pyramid-principle storytelling to help clients make the best, fact-based decisions for their business.
• Highly collaborative nature with experience working with geographically distributed teams.
• Customize recommendations for clients and integrate Visa/Visa as a Service (VAS) synergies.

Information for US Applicants

For roles located in the US, the estimated salary range for this position is $164,900 to $310,000 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.