Technical Specialist - Customer Service and Warranties
No salary listed
Mid
Bachelor's
La Prairie, QC, Canada
HybridHybrid role; travel up to 10%, including international travel.
Customer Experience & SupportCustomer Support
About the job
Requirements
- A university degree in engineering and membership in the OIQ are required.
- A minimum of 3 to 5 years of relevant experience in technical customer service, after-sales support, or project coordination is required.
- Experience working directly with customers is required.
- Availability to travel up to 10%, including internationally, is required.
- Fluency in French and English, both spoken and written, is required.
- Proficiency with Microsoft Office is required.
- Eligibility to work in Canada is required.
- Successful completion of pre-employment checks is required.
- Strong communication and customer-service skills are required.
- Strong analytical and technical problem-solving abilities are required.
- Organization and effective priority management are required.
- The ability to work proactively and independently is required.
- The ability to manage multiple cases simultaneously in a dynamic environment is required.
- The ability to collaborate effectively with multidisciplinary teams is required.
Responsibilities
- Act as the primary point of contact for customer complaints, reports, and requests related to after-sales service.
- Receive, coordinate, and follow up on customer requests, maintain data in the enterprise resource planning system, and manage associated documentation.
- Participate in technical investigations and root-cause analyses in collaboration with engineering, quality, and production teams.
- Prepare and coordinate technical responses for customers.
- Follow up on nonconformities and corrective and preventive actions.
- Collaborate with Centers of Excellence to identify appropriate solutions to encountered problems.
- Coordinate field interventions and follow up on resources, schedules, and costs.
- Organize and supervise customer visits to GE Vernova facilities when required.
- Follow up on the procurement and delivery of required parts and equipment.
- Support the project management team in evaluating customer claims and provide technical recommendations.
- Organize and document internal and external follow-up meetings and track action plans.
- Document the use of resources, including time, materials, and services, to support continuous process improvement.
- Produce and maintain customer-service performance indicators.
- Provide regular feedback to engineering, quality, and production teams regarding issues observed in the field.
Desired Qualifications
- Knowledge of SAP is an asset.
- Experience in high-voltage transmission or power-generation industries is an asset.
- Membership in the OIQ is stated alongside the required engineering degree.
About the company
GE Vernova makes equipment and software that generate and manage electricity for utilities, power producers, and industrial customers. Its Power, Wind, and Electrification businesses span gas turbines, wind generation, and the systems that move electricity across grids. The company supplies generators, grid equipment, and controls, while its software coordinates network operations and integrates changing sources of power. Customers buy equipment and enter service agreements for maintenance, upgrades, and technical support over its operating life, alongside purchases of software and related services. GE Vernova became an independent company in 2024 after separating from GE and is headquartered in Cambridge, Massachusetts.
Company Size
10,001+
Company Stage
N/A
Total Funding
$17.6M
Headquarters
Cambridge, Massachusetts
Founded
2024
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Simplify's Take
What believers are saying
- Demand supports expansion: July 2026 results show GE Vernova booked $24.2 billion of quarterly orders, up 88% organically.
- Service commitments support recurring work: GE Vernova says services account for more than 55% of its backlog.
- Graduates build depth through rotations: GE Vernova runs two-year Next Gen development programs in engineering, technology, and operations.
What critics are saying
- Wind remains a drag: July 2026 results show GE Vernova lost $275 million in quarterly Wind segment EBITDA.
- Project margins absorb overruns: GE Vernova locks prices before completion and discloses meaningful expenses from excess costs and penalties.
- Field assignments demand long weeks: GE Vernova's listed transformer specialist works typical 12-hour site days, up to six weekly.
What makes GE Vernova unique
- Its technology underpins global power: GE Vernova says customers generate approximately one-quarter of world electricity using its equipment.
- Gas turbine scale anchors expertise: GE Vernova reports the largest installed fleet by generating capacity, across approximately 7,000 turbines.
- Nuclear work reaches beyond equipment: GE Vernova Hitachi supplies advanced reactors, fuel, and services for operating plants.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- 401(k) Retirement Plan
- 401(k) Company Match
- Paid Vacation
- Paid Parental Leave
- Mental Health Support
- Relocation Assistance
- Performance Bonus