Angkas

On-demand motorcycle ride-hailing and delivery platform

Field Admin Associate

Customer SuccessPosted on Nov 9

Full-timeCebu City, PhilippinesNo salary listedIn-person

About the Job

Requirements

An active driver's license is required.
Must be knowledgeable in operating a motorcycle.
A bachelor's degree in any related course is required.
At least 1 year of experience in operations management is required; transportation, logistics, fleet, employee relations, or paralegal experience is preferred.
Good communication skills, computer literacy, experience with Google Sheets, data analysis, and reporting are required.

Responsibilities

Draft and schedule daily or weekly driver updates, including hotspots, announcements, and tips.
Monitor driver group chats or inboxes for issues or trends.
Respond to inbound driver questions or support requests.
Manage support escalations and resolve issues.
Develop learning content to improve driver professionalism, customer service, and platform knowledge.
Track completion rates for training and engagement levels with content.
Share learning visuals and app updates through driver group chats.
Monitor driver activity and engagement metrics daily to identify drivers showing signs of disengagement.
Contact inactive or low-performing drivers to re-engage them with tailored support.
Develop and run driver loyalty programs.
Conduct regular focus group discussions to understand drivers’ needs and pain points.
Adhere to company policies and procedures.
Achieve or exceed targets and key objectives assigned by the immediate superior.
Accept other associated responsibilities and projects as needed.

Desired Qualifications

Experience in transportation, logistics, fleet, employee relations, or paralegal work is preferred.

Field Admin Associate

Angkas · Cebu City, Philippines · Full-time · Posted 2026-11-09

Workplace: on_site

Department: Transport Operations

Description

Hey, mabuhay! 👋

Thanks for dropping by. We know looking for the right job can feel like being stuck in EDSA traffic, so we’ll keep it moving and get straight to the point.

With over 8 million downloads and a powerful network of thousand of dedicated biker-partners, we are a leading ride-hailing platform operating across the Philippines. Our vision is to end poverty in the Philippines through revolutionary transportation solutions. We aim to provide our customers with convenient, reliable, and safe rides, impacting millions of lives positively every single day.

Now, we're looking for a Field Admin Associate - Cebu. This person, will play a crucial role in setting up the foundations in making this happen - from ensuring a high-quality, long-term experience for drivers.

What you’ll be doing:

A. Communications

Draft and schedule daily or weekly driver updates (hotspots, announcements, tips)
Monitor driver group chats or inboxes for issues or trends
Respond to inbound driver questions or support requests
Manage support escalations and issue resolution

B. Training & Development

Develop learning contents to improve driver professionalism, customer service, and platform knowledge
Track completion rates of training and engagement levels with content
Share and communicate learning visuals, APP-dates through driver group chats

C. Retention

Monitor driver activity and engagement metrics daily to identify drivers who show signs of disengagement
Contact inactive or low-performing drivers to re-engage them with tailored support
Develop and run driver loyalty programs
Conduct regular FGDs to understand drivers’ needs and pain points.

D. Adhere to company policies and procedures

E. Achieve or exceed targets and key objectives assigned by your Immediate Superior

F. Accept other associated responsibilities and projects as the need arises.

Requirements

Must have an active Driver's License
Must be knowledgeable to operate motorcycle.
Bachelor's Degree of any related course
At least 1 year experience in operations management, preferably in transportation, logistics, fleet, employee relations, or paralegal
Good communication skills, computer literate, experience in Google Sheets, data analysis, and reporting.

Benefits

Work your way – Enjoy flexibility and the freedom to thrive in your role.

Work-life balance – Build a career without sacrificing your personal life.

Free perks – Fuel up with free meals and stay active with gym access.

Grow fast – Unlock career advancement and promotion opportunities.

Get rewarded – Earn a competitive salary with opportunities for pay increases.

Start-up energy – Be part of a fast-moving, innovative team where your ideas matter.

Global vibes – Collaborate with a diverse, multicultural team in an agile workplace.

Tech-driven culture – Work with modern tools and cutting-edge technology that keep you ahead of the game.

Apply

Apply at Angkas

About the Company

Angkas

On-demand motorcycle ride-hailing and delivery platform

Angkas operates a mobility platform in the Philippines that combines motorcycle ride-hailing and on-demand delivery in one app. It matches riders in real time via GPS, enabling passenger trips, city-to-city package delivery, and business logistics for partners. It differentiates itself through a focus on safety, reliability, and expanding services, building a large rider network across major cities. Its goal is to reduce urban congestion by offering fast, flexible mobility and last-mile delivery while creating flexible income opportunities for riders.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Makati, Philippines
Founded: 2016

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