Quality Manager

SUMMARY

The Quality Manager leads and maintains the Contractor’s Quality Management Program, developing and administering operational and technical quality assurance (QA) processes in accordance with the Statement of Work (SOW) and approved program documentation. This role ensures work products comply with contract requirements, approved plans, and applicable standards. The manager shall provide independent quality oversight, reporting, compliance recommendations, and supports safety objectives by verifying quality controls, procedures, and work practices that align with approved safety requirements. Additionally, the manager shall identify and communicate quality conditions that may introduce safety risk, in coordination with the Program Manager and Government stakeholders. 

Chickasaw Nation Industries, Inc. serves as a holding company with multiple subsidiaries engaged in several lines of business (Business Services, Health, Infrastructure and Engineering, Mission Optimization, Technology and Transportation) for the federal government and commercial enterprises. A portion of our profits is used to support Chickasaw citizens. We are proud to support the economic development and long-term viability of the Chickasaw Nation and its people. CNI offers premium benefits eligible on the first day of hire to full time employees; (Medical - Dental – Vision), Company Life Insurance, Short-Term and Long-Term Disability Insurance, 401(K) Immediate Vesting, Professional Development Assistance, Legal Aid Assistance Program, Family Planning / Fertility Assistance, Personal Time Off, and Observance of Federal Holidays.

As a federal contractor, CNI is a drug-free workplace and adheres to the Federal Controlled Substance Act.  

ESSENTIAL REQUIREMENTS

The ability to obtain, maintain and access classified information at the Top Secret/SCI level, which requires U.S. Citizenship.

Professional certification in quality management, quality assurance, auditing, or continuous process improvement is highly desirable.

Relevant certifications include:

• ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE).
• ASQ Certified Quality Auditor (CQA).
• ASQ Certified Quality Engineer (CQE).
• ISO 9001 Lead Auditor certification from a recognized certification body.
• Lean Six Sigma Green Belt (LSSGB) or Black Belt (LSSBB).

Equivalent professional certifications or demonstrated experience managing quality programs in federal contracting, information technology, telecommunications, or infrastructure environments may be considered.

• Preferred:  OSHA 10-hour or OSHA 30-Hour
• Preferred: BICSI RTPM or related structured cabling certification, AVIXA CTS, AVAQ, or equivalent audiovisual certification or relevant networking or systems certification
• Demonstrated ability to analyze technical data, apply statistical inference and sampling methodologies, interpret complex Government regulations and technical documentation, and prepare formal compliance reports for Government stakeholders.

KEY DUTIES AND RESPONSIBILITIES

Essential Duties and responsibilities include the following.  Other duties may be assigned.

Quality Program Leadership and Governance

Oversight of Quality Representatives

• Provide functional oversight and guidance to Quality Representatives across Infrastructure (INFRA), Audiovisual (AV), Desktop Deployment (DD), Network (NET), and domains.
• Ensure inspections and testing activities are executed within assigned technical domains.
• Ensure objective quality evidence is collected and documented in accordance with contract requirements and Government instructions.
• Maintain and enforce discipline-specific inspection and verification checklists.

Inspection, Verification, and Testing Oversight General Verification Approach

• Ensure quality is verified through inspections, measurements, and repeatable testing methodologies.
• Confirm work is evaluated against contract requirements and applicable industry standards, with contract requirements taking precedence.

Defect Management and Corrective Action

• Adjust inspection rigor in accordance with ANSI/ASQ Z1.4 sampling principles when repeated or systemic defects are identified.
• Ensure retesting is conducted and documented with objective evidence before and after corrective action.
• Maintain records that include timestamps, location data, and technician attribution.
• Track corrective actions to closure in coordination with responsible functional leads, maintaining QA oversight.

Calibration and Equipment Control

• Ensure calibration certificates are tracked and maintained for quality-critical tools and equipment, including cable certifiers, OLTS and OTDR equipment, torque tools, and acoustic meters.
• Enforce quarantine of out-of-calibration equipment until recertification is completed.

Evidence and Records Management

• Oversee the collection and secure storage of objective quality evidence within a controlled digital repository.
• Build, manage and maintain objective metrics for all quality management processes and programs for government directed reporting
• Ensure quality evidence is accessible to Government stakeholders upon request.
• Maintain repository integrity through access controls, checksum validation, and compliance with contract record retention requirements.
• Ensure evidence includes certification tool exports, OTDR trace files, configuration backups, and photographic documentation as applicable.
• Retain quality records in accordance with contract-specified retention requirements.

EDUCATION AND EXPERIENCE

• Bachelor's degree in Quality Management, Business Administration, Engineering, Information Technology, or a closely related discipline preferred.
• Alternatively, a high school diploma or GED equivalent, relevant military experience, or graduation from a trade/industrial school, combined with a minimum of 10 years of professional experience in a related field, may be considered.
• Minimum of 5–8 years of progressively responsible experience in quality assurance, quality control, compliance, or quality management, preferably supporting federal government contracts, IT infrastructure, telecommunications, or systems integration.
• Minimum of 3 years of supervisory or management experience overseeing quality programs, personnel, inspections, audits, or corrective-action processes.
• An equivalent combination of education, military service, technical training, professional certifications, and relevant experience may be considered, subject to contractual Labor Category (LCAT) requirements.
• Master's degree in a relevant discipline and professional quality certifications, including ASQ CMQ/OE, CQA, CQE, or ISO 9001 Lead Auditor, are preferred.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to perform successfully the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.

EOE including Disability/Vet

CNI offers a comprehensive benefits package that includes: 

• Medical 
• Dental 
• Vision 
• 401(k) 
• Family Planning/Fertility Assistance 
• STD/LTD/Basic Life/AD&D 
• Legal-Aid Program 
• Employee Assistance Program (EAP) 
• Paid Time Off (PTO) – (11) Federal Holidays 
• Training and Development Opportunities

Your application submission will be considered for all potential employment opportunities with Chickasaw Nation Industries (CNI).

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