Transact Enablement Manager

Execution Excellence & Program Management 

• Leverage data, performance metrics and AI-powered insights to monitor performance and demonstrate business impact. Communicate Commercial operations performance status & health to relevant stakeholders, including up to CVP level.  

• Work with other teams (e.g., Vendor Ops, Field Ops, Partner Ops, other internal stakeholder teams) to ensure processes are rigorous and executed efficiently. Hold stakeholders accountable for following the established schedule, risk mitigation plans and processes. 

• Manage and maintain the relevant rhythm of business (ROB), ensuring participants and stakeholders are communicating and responding according to the necessary cadence.  

Planning, Continuous Improvement & AI Transformation 

• Collect and evaluate data analytics, KPIs & insights to monitor business health, identify risks and mitigations plans and ensure activities align with business objectives.  

• Champion a culture of continuous learning and continuous improvement, applying Lean principles, automation and AI to streamline, simplify and scale operations; collaborating with others to identify and align on opportunities to improve performance, priorities and outcomes 

• Identify, pilot and scale AI solutions (e.g., Copilot, agents, intelligent automation) that reduce manual effort, improve accuracy and accelerate Quote to Cash execution. 

• Influence stakeholders and gain buy in, to define and then drive strategy to execute plans that shift current priorities to new organizational initiatives and objectives, and influence others to change behavior accordingly.  

• Provide key insights from a Transact Services perspective into listening systems for future enhancements of policy & capabilities to enable a more streamlined transaction engine  

• Support and contribute using data, predictive analytics and business insights to forecasting for capacity planning and to inform the business on emerging trends to stay current, agile and competitive. Collaborate with others to understand overall business goals, objectives and strategies, as well as short- and long-term business priorities 

Essential qualities include: 

• Business knowledge and ability to set clear expectations around business outcomes within a fast paced global multi-site operation 

• Data and analytical skills 

• Proven experience of influencing across groups, managing individuals both directly and indirectly to achieve a common goal, with ability to work across cultures effectively 

• Demonstrated change and project management skills 

• Demonstrated collaboration skills with a keen understanding of how to drive results  

• Demonstrated skills in relation to dealing with ambiguity and applying judgement 

• Outstanding attention to detail combined with an ability to see the big picture (be both broad and deep) 

• Written and verbal communication skills (open, confident communicator effective in senior levels of engagement) 

• Curiosity and demonstrated ability to apply AI tools and continuous improvement methods to drive measurable results 

Embody our culture and values

Basic Qualifications: 

• Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience

Preferred Qualifications: 

• MBA is an advantage 

• PMP Certification is a plus 

• Working knowledge of International business practises 

• Experience with AI, automation or analytics tools (e.g., Microsoft Copilot, Power Platform, Power BI) 

• Demonstrated experience of working in a complex, cross-functional and high change environment.

• Experience driving operational performance and improvements.

 
Microsoft is an equal opportunity employer and supports workforce diversity. All applications for vacant positions will be welcomed and will be considered on the relative merits of the applicant against the role profile for the position regardless of colour, race, nationality, ethnic origin, sex, gender, sexual orientation, marital status, disability, parental responsibilities, age, religion, or belief.