Account Coordinator

About The Role:

The Account Coordinator is a specialized role and supports the operations and growth of existing accounts by leveraging Spot’s services and freight solutions to nurture relationships and build lasting partnerships. This role requires great communication skills, a service orientation, and a strong work ethic. Account Coordinators are responsible for executing internal operations, communicating with the customer with empathy and promptness, all while ensuring the best solution for the customer and Spot. 

Primary Responsibilities:

• Execute on all day-to-day operations to ensure customer satisfaction, addressing customer inquiries, and escalating or solving needed customer resolution. 
• Communicate daily with carriers, customers, and Spot employees to ensure on-time deliveries and pick-ups. 
• Create and distribute freight documents (BOLs, labels, etc.) and ensure trucks are loaded with the correct freight. 
• Ensure consistent operations and load management with internal Spot stakeholders, as dictated by customer needs; up to and including coordination with Spot teams in Carrier Services and Logistics. 

Qualifications:

• Bachelor’s degree preferred 
• Previous sales or 2+ years of customer service experience. 

Skills: 

• Proficient in Microsoft Office Suite. 
• Ability to thrive in a fast-paced environment and meet performance metrics. 
• Strong communication skills – persuasiveness, assertiveness, confidence, resiliency 
• Entrepreneurial and competitive spirit, passion, self-motivation. 
• Organization and attention to detail. 
• Adaptability, multi-tasking ability, sense of urgency. 
• Confident decision-making skills.

Additional Information:

• This is a non-exempt position under the Fair Labor Standards Act and, as such, is overtime eligible
• Onsite 5 days a week - Indianapolis, Indiana

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