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Concat AG

IT systems integration with cloud hosting

IT Service Desk Technician

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeBensheim, GermanyNo salary listed

About the Job

Requirements

  • Completed IT vocational training, such as training as an IT specialist for system integration, or a comparable qualification.
  • Initial experience in IT support, ideally in a service desk or on-site support role.
  • Ability to work independently and flexibly in the office or remotely.
  • Ability to maintain master data in an IT service management system and work with a configuration management database.
  • Confident working knowledge of Microsoft Entra ID and Active Directory.
  • Ability to assess, recognize, and prioritize complex IT requests.
  • Ability to act as the single point of contact for customers, departments, and sales.
  • Organizational skills in handling difficult escalations.
  • Ability to communicate with customers, manufacturers, service providers, and departments.
  • Flexibility to work at different locations.
  • Structured, reliable, and independent working style.
  • Willingness to work shifts and be on call.
  • Class B driver's license.

Responsibilities

  • Manage client systems.
  • Use Windows operating systems, Microsoft 365, remote tools, and an IT service management system.
  • Maintain master data in an IT service management system and work with a configuration management database.
  • Assess, recognize, and prioritize complex IT requests.
  • Act as the single point of contact for customers, departments, and sales.
  • Organize responses to difficult escalations.
  • Communicate with customers, manufacturers, service providers, and departments.

Desired Qualifications

  • Experience in IT support, ideally in a service desk or on-site support role.

About the Company

Concat AG

IT systems integration with cloud hosting

Concat AG provides custom IT solutions as a systems integrator, offering private cloud, managed hybrid and public cloud services, plus 24/7 helpdesk support. It designs and implements IT infrastructure tailored to each business, then manages operations through its cloud services and in-house data centers. The company differentiates itself with owned data-center capacity (via Synergy Systems) and backing from the Meridian Group, enabling end-to-end delivery from project setup to ongoing support. Its goal is to be a trusted, one-stop partner for enterprises in Germany needing reliable IT infrastructure and managed cloud services across on‑premises, hybrid, and public environments.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Dortmund, Germany
Founded
1990

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