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AT&T

Runs US wireless and fiber internet networks

Warehouse Logistics Coordinator

Customer SupportPosted on Nov 10
Full-timeSolon, OH, USA$14 - $35 /hr

About the Job

Requirements

  • One year of customer service experience is required.
  • Applicants must pass any assessments or tests associated with the position.
  • The role may require lifting up to 70 pounds, climbing ladders, transporting equipment from ground level to rooftops, and remaining seated or standing for extended periods.
  • Some assignments may require day, evening, weekend, or holiday tours, occasional overtime, and out-of-town travel for up to or more than two to three consecutive days.

Responsibilities

  • Interact with customers by phone, in person, or online to determine needs and service requirements.
  • Provide customer service and support for high-profile accounts, including equipment delivery, activations, and billing.
  • Research and provide industry information to accounts to support informed decisions.
  • Use computer terminals and company operating systems to establish client billing and features and respond to inquiries; a terminal may be used in a mobile environment.
  • May be assigned sales goals.
  • Produce and distribute inventory reports.
  • Analyze and provide input regarding customer returns.
  • Work with management, distribution centers, and ROC to resolve order, return, and inventory issues.
  • May interface with management regarding inventory issues, scheduling, or training.
  • May maintain drive-test vehicle fleets.
  • Process invoices.
  • Gather data from appropriate sources, review it, and make recommendations to clients or management, as required.
  • Coordinate or provide on-site client training, as required.
  • Perform building maintenance and upkeep, as required.
  • Manage maintenance and expansion inventory at market stocking points, as required.
  • Develop and place orders, receive equipment, and manage inventory for various locations, as required.
  • Use map orientation and navigation, as required.

Desired Qualifications

  • Experience with Excel is a plus.

About the Company

AT&T

Runs US wireless and fiber internet networks

AT&T sells mobile phone plans and home internet to households and businesses across the US, and runs a wireless business in Mexico. Its business rests on two networks: a nationwide 5G wireless network and a fiber internet network that is replacing its old copper phone lines. Companies and government agencies also buy private networks, security and connectivity services from its business unit. Most revenue comes from monthly service plans plus device installment payments, and the company pushes customers to combine phone and home internet. AT&T Inc. began in 1983 as Southwestern Bell, took the AT&T name after buying its former parent in 2005, and is based in Dallas, Texas.

Company size
10,001+
Company stage
IPO
Headquarters
Dallas, TX
Founded
1983

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