Final Docs Intern

The Final Documents Intern supports the Post Closing team in auditing, processing, and shipping trailing documents. Working alongside experienced specialists, the intern learns how loan documents move from closing to delivery with custodians and investors, and helps ensure documents are delivered on time to meet investor requirements. This role offers hands-on exposure to the mortgage lifecycle, compliance requirements, and cross-team collaboration.

About the role

• Support the audit of physical trailing documents for accuracy under the guidance of team members
• Leverage various AI tools to build and find efficiencies in team's workflow
• Print documents and prepare physical shipments for the correct business partners
• Log shipping manifests and tracking information and save them according to team standards
• Help notify business partners when shipments are sent out
• Learn to review and process specialized documents
• Learn how investor compliance requirements shape pipeline prioritization
• Assist with physical document pickups and deliveries, and help reconcile delivery and processing counts
• Help order supplies and coordinate shipments to and from our offsite location
• Assist with monitoring team inboxes to support timely responses and document processing
• Help track, distribute, and process incoming team mail, and flag any roadblocks to the team
• Observe pipeline patterns and trends, and share ideas for process improvements with the team
• Participate in training sessions, team meetings, and shadowing opportunities
• Complete an end-of-internship project or presentation on a process improvement idea (optional)

About you

Minimum Qualifications

• Currently enrolled in or recently completed a high school, college, or trade program (or equivalent)
• Strong attention to detail
• Strong critical thinking and problem-solving skills
• Willingness to learn and take feedback
• Clear written and verbal communication skills
• Ability to lift and carry up to 50 pounds

Preferred Qualifications

• Coursework or interest in business, finance, real estate, or a related field
• Prior experience with document handling, administrative work, or customer service
• Familiarity with Microsoft Office and comfort learning new technology platforms
• Interest in identifying ways to make team processes more efficient

What You’ll Gain

• Hands-on experience in mortgage post-closing operations
• Mentorship from experienced Final Documents Specialists
• Exposure to compliance, investor delivery, and cross-functional teamwork
• Practical skills in auditing, process improvement, and communication

What you’ll get

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.

About us

Rocket Mortgage® was founded in 1985. Today, we’re a Detroit-based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams. We’re known as experts in the mortgage industry, but we’re also innovators – we strive to create the best experiences for our clients from beginning to end. And we’re not your typical employer. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.

This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time.  Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law.  The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws.  Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at [email protected].