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Ernst & Young

Provides consulting, assurance, and tax services

Dynamics 365 CE Functional Consultant

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeMadrid, SpainNo salary listed

About the Job

Requirements

  • At least 3 years of experience as a Dynamics 365 CE functional consultant, ideally with Sales, Customer Service, and Customer Insights modules.
  • Demonstrated experience in business analysis, conducting requirements workshops, and defining functional requirements.
  • Ability to produce functional documentation, including Functional Design Documents, AS-IS and TO-BE processes, use cases, and user stories.
  • Strong knowledge of Dataverse, data models, business rules, security roles, and solution management.
  • Experience in functional design of integrations and customizations for Dynamics 365 CE.
  • Strong knowledge of Dynamics 365 CE and its ecosystem.
  • Practical experience configuring and customizing Dynamics 365 CE and providing functional support to technical teams.
  • Knowledge of Power Platform, especially Power Automate cloud flows and Power Apps Canvas and model-driven apps.

Responsibilities

  • Conduct business analysis and lead requirements-gathering workshops with relevant departments.
  • Define functional solutions on Dynamics 365 Customer Engagement aligned with business processes and platform best practices.
  • Prepare detailed functional documentation, process diagrams, and user stories.
  • Ensure correct system configuration, customization, and integration, meeting project quality standards.
  • Collaborate with development, architecture, and integration teams to ensure functional requirements are implemented correctly.
  • Manage tasks, releases, backlog, and work tracking through Azure DevOps or other application lifecycle management tools.
  • Design and execute functional test plans, support users during user acceptance testing, and manage issue resolution.
  • Report project status to the functional lead or project manager, identify risks, and propose mitigation actions.
  • Deliver training to end users and support the client in solution adoption and deployment.
  • Contribute to continuous improvement of the solution and participate in product evolution activities.

Desired Qualifications

  • Experience with integration tools and Azure services such as Logic Apps, Service Bus, and API Management.
  • Experience with Azure DevOps for backlog, task, and release management.
  • Knowledge of Agile and Scrum methodologies.
  • Official Microsoft certifications in Dynamics 365 CE or Power Platform.

About the Company

Ernst & Young

Provides consulting, assurance, and tax services

EY (Ernst & Young) is a global professional services firm that provides consulting, assurance, tax, and transaction advisory services across industries such as energy, healthcare, financial services, and real estate. Its work centers on helping clients solve critical business challenges by offering high-value advisory support in areas like supply chain, cybersecurity, sustainability, and digital transformation; revenue comes from fees for consulting, audit, and advisory services. What sets EY apart is its breadth of services across multiple disciplines, deep industry knowledge, and emphasis on thought leadership and research to inform clients’ strategic decisions. The firm aims to help organizations improve operational efficiency, navigate regulatory environments, and stay ahead of market trends by delivering practical, evidence-based guidance and execution support.

Company size
10,001+
Company stage
Not listed
Total funding
Not listed
Headquarters
Boston, MA
Founded
1991

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