ITOM Associate Consultant

• This is an on-site role at the Navi Mumbai location.
• Provide L2/L3 support for enterprise IT Operations Management solutions, ensuring platform stability, availability, and performance.
• Administer, monitor, and troubleshoot BMC Helix ITOM solutions including Monitoring, AIOps, Server Automation, Vulnerability Management, Endpoint Management, and Discovery.
• Support incident, problem, change, and major incident management activities aligned with ITIL best practices and SLA commitments.
• Execute platform upgrades, patching, vulnerability remediation, maintenance activities, and operational improvements.
• Collaborate with customer infrastructure, security, application, database, and network teams to resolve complex technical issues.
• Monitor platform health, integrations, agents, connectors, and automation jobs to ensure seamless service delivery.
• Develop operational dashboards, reports, RCA documentation, runbooks, and knowledge articles.
• Contribute to automation, process improvements, and customer success within a managed services environment.
• Participate in a 24x7 support model, including shift-based work, on-call support, and planned maintenance activities as required.

• 5+ years of overall IT experience with at least 3 years supporting infrastructure operations, monitoring, automation, patching, vulnerability remediation, endpoint management, or discovery solutions.
• Hands-on experience with BMC Helix ITOM products (preferred) or equivalent enterprise tools such as Dynatrace, AppDynamics, Splunk, Datadog, SolarWinds, ScienceLogic, SCCM/MECM, BigFix, Ansible, Qualys, Tenable, Rapid7, Intune, ManageEngine, ServiceNow Discovery, Device42, or similar technologies.
• Experience providing L2/L3 support within a Managed Services or Production Support environment.
• Strong understanding of Windows and Linux/UNIX environments, virtualization technologies, networking fundamentals, middleware, databases, and enterprise infrastructure.
• Experience troubleshooting applications and components hosted on servers and containerized environments.
• Exposure to Docker, Kubernetes, or OpenShift environments is desirable.
• Knowledge of platform administration, monitoring, upgrades, integrations, health checks, performance tuning, and capacity management.
• Understanding of vulnerability management processes, patch deployment, remediation, compliance reporting, and security best practices.
• Working knowledge of scripting and automation tools such as PowerShell, Python, Bash, or Shell scripting.
• Strong analytical, troubleshooting, problem-solving, and root-cause analysis skills.
• Excellent customer-facing communication and stakeholder management capabilities.
• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
• Willingness to work in a 24x7 shift-based environment, including on-call and weekend support when required.

Why Work Here? Because You’ll Matter.​

We’re not hiring for roles—we’re hiring for impact. At Helix, you’ll solve hard problems, build smart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference.​

We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same.  Whether you’re remote or in-office, you’ll find space to show up fully and contribute meaningfully. You won’t be boxed in—you’ll be backed up.​

Make Your Mark At Helix​

If Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.​

EEOC Statement

Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender,  gender expression,  gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran.  If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

(Returnship@BMC)

Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.

Why Work Here? Because You’ll Matter.​

We’re not hiring for roles—we’re hiring for impact. At Helix, you’ll solve hard problems, build smart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference.​

We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same.  Whether you’re remote or in-office, you’ll find space to show up fully and contribute meaningfully. You won’t be boxed in—you’ll be backed up.​

Make Your Mark At Helix​

If Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.​

EEOC Statement

Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender,  gender expression,  gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran.  If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.