JP Morgan Chase

Runs a consumer bank and an investment bank

Director of Site Reliability Engineering

Engineering LeadershipConfirmed live in the last 24 hours

Full-time$204.3k - $285k /yrRemote

About the Job

Requirements

Formal training or certification in site reliability engineering concepts and 10 or more years of applied experience.
Advanced knowledge of software applications and technical processes, with considerable depth in one or more technical disciplines.
Demonstrated experience using enterprise-authorized artificial intelligence capabilities to improve reliability engineering workflows, with strong validation practices and awareness of data sensitivity.
Ability to validate artificial-intelligence-assisted operational recommendations before applying changes, escalate when uncertain, and follow data sensitivity requirements.
Ability to determine how systems relate to one another and use a broad range of tools to drive automation, process improvement, and reliability.
Experience translating research, analysis, and tests into business recommendations.

Responsibilities

Identify and solve highly complex problems and drive improvements as outcomes.
Use enterprise-authorized artificial intelligence capabilities within the work environment to accelerate complex incident analysis and reliability decision-making, validate outputs, and handle operational data according to sensitivity and security requirements.
Work with development teams throughout the software life cycle to ensure sustainable software releases, lead medium- to large-scale projects, bring together the proper perspectives, identify roadblocks, and integrate feedback from team members and the firm.
Manage, design, and implement infrastructure components to improve reliability and ensure operational efficiency.
Influence management and stakeholders through clear recommendations and measurable reliability outcomes.
Lead reuse-first adoption of artificial-intelligence-assisted reliability workflows across software development life cycle and toolchain practices, ensuring traceability, auditability, resiliency, and security controls.

Desired Qualifications

Experience modernizing reliability practices in large, multi-team environments or carrying out legacy-to-modern transformations.
Experience building scalable paved-road reliability capabilities, including shared libraries, templates, and tooling.
Familiarity with service-level objective programs and operational readiness practices at scale.

Join a globally recognized financial organization and advance your profession to new heights by contributing to revolutionary projects. You've discovered the perfect environment to have a major impact.

As a Principal Site Reliability Engineer at JPMorgan Chase within the Corporate Technology Team, you draw upon your advanced knowledge to identify new opportunities to influence critical incident management and improve the end-to-end lifecycle of software development for the firm. You will have the opportunity to manage, design, and implement infrastructure components to improve reliability and ensure operational efficiency.

Job Responsibilities

Identifies and solves problems of high complexity and drives improvements as outcomes
Uses enterprise-authorized AI capabilities within the work environment to accelerate complex incident analysis and reliability decisioning, validating outputs and handling operational data according to sensitivity and security requirements.
Works with development teams throughout the software life cycle ensuring sustainable software releases, leading medium to large projects by bringing together the proper perspectives, identifying road blockers, and integrating feedback from team members and the firm
Manages, designs, and implements infrastructure components to improve reliability and ensure operational efficiency
Influences management and stakeholders through clear recommendations and measurable reliability outcomes
Leads reuse-first adoption of AI-assisted reliability workflows across SDLC/toolchain practices, ensuring traceability/auditability, resiliency, and security controls.

Required qualifications, capabilities, and skills
Formal training or certification on site reliability engineering concepts and 10+ years applied experience
Advanced knowledge of software applications and technical processes with considerable depth in one or more technical disciplines
Demonstrated experience using enterprise-authorized AI capabilities within the work environment to improve reliability engineering workflows with strong validation habits and awareness of data sensitivity.
Ability to validate AI-assisted operational recommendations before applying changes, escalating when uncertain and following data sensitivity requirements.
Ability to determine how each system relates to each other and uses a breadth of tools to drive automation, process improvement, and reliability for the firm
Experience with translating research, analysis, and tests into business recommendations

Preferred qualifications, capabilities, and skills
Experience modernizing reliability practices in large, multi-team environments and/or legacy-to-modern transformations.
Experience building “paved road” reliability capabilities (shared libraries, templates, tooling) that scale across many teams.
Familiarity with SLO programs and operational readiness practices at scale.

Base Pay/Salary: Jersey City,NJ $204,250.00-$285,000.00

About the Company

JP Morgan Chase

Runs a consumer bank and an investment bank

JPMorgan Chase runs the largest bank in the United States, which serves households and small businesses as Chase and large companies, governments, and investors as J.P. Morgan. During the 2008 financial crisis it bought the failing investment bank Bear Stearns and lender Washington Mutual, and in 2023 it took over First Republic Bank after regulators seized it. Chase takes deposits and earns interest on credit cards, mortgages, and car loans, while the investment side earns fees for advising on mergers, raising money for companies, trading stocks and bonds, and managing wealth. Formed in a 2000 merger, JPMorgan Chase traces its roots to 1799 and is based in New York City.

Company size: 10,001+
Company stage: IPO
Headquarters: New York City, New York
Founded: 1799

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