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Polène Paris

Direct-to-consumer luxury leather handbags

Sales Manager

Retail Store ManagementUpdated on Nov 13
Full-timeParis, FranceNo salary listedIn-person

About the Job

Requirements

  • At least four years of experience in a similar role serving high-end and international clientele; experience in luxury goods and/or leather goods is preferred.
  • Prior experience managing a team of five to ten people.
  • Strong interest in Polène products, leather goods craftsmanship, and artisan expertise, with the ability to discuss these with customers.
  • Ability to integrate into a team and collaborate and support colleagues.
  • A welcoming and customer-oriented manner, strong interpersonal skills, a high standard of service, rigor, proactivity, and attention to detail.
  • Autonomy, adaptability, and the ability to manage high customer traffic and provide appropriate recommendations to the team.

Responsibilities

  • Align the sales team on the deployment of Polène's strategy and customer-experience standards through exemplary support and close coaching.
  • Facilitate team collaboration and belonging, support employees quantitatively and qualitatively from onboarding, follow their training, and develop their skills.
  • Define, coordinate, and motivate priority individual skill-development actions, and monitor the team's progress toward commercial objectives.
  • Identify the team's successes and areas for improvement, and lead associated action plans.
  • Prepare the sector's schedule, including absences, rotations, and make-up shifts; optimize sales staff coverage according to observed needs and ensure attendance follows the schedule.
  • Track key sales indicators, including revenue, TT, and best-selling references, and implement corrective measures as needed.
  • Lead daily morning briefs to develop the team and ensure excellence, and consolidate and communicate useful field information for sales development.
  • Deliver excellent customer service by ensuring Polène's customer-experience pillars of recruitment, development, and loyalty are respected.
  • Ensure store opening and closing, monitor store merchandising, and ensure compliance with procedures, safety standards, internal requirements, and legal provisions.
  • Provide regular qualitative and quantitative feedback on traffic and customer profiles to adapt zoning and schedules, while ensuring the sales team provides a high-quality welcome and advice.
  • Handle all types of customer disputes to preserve the Maison's image and relationship standards, and manage and follow up on complaints and after-sales service cases in accordance with company rules and processes.

Desired Qualifications

  • Experience in the luxury goods and/or leather goods sector.

About the Company

Polène Paris

Direct-to-consumer luxury leather handbags

Polène Paris creates luxury leather goods, focusing on handcrafted handbags and accessories designed in Paris. The company sells its products directly to customers online and through select retail partners, aiming at a global audience of fashion-conscious buyers. Its products are made with premium materials and built to be timeless, emphasizing quality craftsmanship over trendiness. Polène sets itself apart by combining traditional handcraftsmanship with modern, understated design and a selective distribution approach, rather than relying on mass-market channels. The goal is to grow a premium brand that offers durable, elegant pieces that resonate with discerning customers through strong social media presence and influencer collaborations.

Company size
501-1,000
Company stage
Seed
Total funding
$1.4M
Headquarters
Paris, France
Founded
2016

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