Case Manager - Homeless Services
About the job
- A high school diploma or GED.
- One to two or more years of experience working with homeless populations.
- Ability to work with a culturally diverse population.
- Current CPR and First Aid certification.
- Conduct the intake process with new clients within 24 hours of admission, including explaining resident rights and responsibilities and grievance procedures.
- Conduct and document psychosocial, vocational, educational, and housing assessments.
- Provide accurate, complete, and timely documentation of supportive services and clients’ progress toward securing permanent, affordable housing.
- Prepare housing applications and assist clients throughout the housing application and interview process.
- Monitor and assess changes in clients’ behavior, appearance, and overall well-being.
- Facilitate individual and group counseling sessions, workshops, psychoeducation, and recreational activities.
- Conduct room and dorm inspections to assess personal hygiene, cleanliness, and activities of daily living.
- Provide comprehensive case management services to an assigned caseload.
- Develop initial service plans and complete service plan reviews as required.
- Connect clients with appropriate medical, mental health, housing, and community-based supportive services.
- Provide crisis intervention and respond appropriately to emergency situations.
- Monitor medication compliance in collaboration with nursing staff.
- Assist with building evacuations during fire drills and emergencies.
- Maintain accurate, complete, and timely client records in accordance with Department of Homeless Services, Office of Temporary and Disability Assistance, funder, and organization standards.
- Previous case management experience in a homeless shelter setting.
- Experience using the AWARDS application.
- Bachelor’s degree in a Human Services field.
- Experience in a residential setting, group work, tenant organization, case management, referral, and/or community outreach.
- Bilingual Spanish-speaking ability.
About the company
S:US helps New Yorkers who face homelessness, disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma access a wide range of supports across New York City and Long Island. It coordinates services such as case management, housing and stabilization, behavioral health treatment, recovery supports, rehabilitation, advocacy, and community-based programs tailored to each person’s needs. By linking housing, health, justice, and community resources, S:US delivers integrated, place-based services that address multiple barriers at once rather than focusing on a single issue. The goal is to help people lead purposeful lives, improve neighborhoods, and break the cycle of poverty for current and future generations of New Yorkers.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
New York City, New York
Founded
1978
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Simplify's Take
What believers are saying
- The April 2026 crisis center adds recurring operating funding through 2031.
- Urban Farms and bed-stuy food programs deepen neighborhood visibility and referrals.
- TD's 2026 grant expands Homebase staffing during acute eviction pressure.
What critics are saying
- S:US depends heavily on New York public funding and contract renewals.
- Aerosolized political attacks on supportive housing threaten S:US's core Brooklyn model.
- If state reimbursement tightens, its housing-and-behavioral-health network faces existential contraction.
What makes Services for the Underserved unique
- S:US opened Brooklyn's sixth state-funded Crisis Stabilization Center in April 2026.
- S:US won a $250,000 TD Charitable Foundation grant for eviction prevention.
- S:US secured a $894,050 Truxton SRO contract through 2032.
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In partnership with Services for the Underserved, NYC Health Dept launched the city's first Public Health Vending Machine located at 1676 Broadway, Brooklyn (corner of Decatur and Broadway).