Service Delivery Manager - Oracle FCCS & Fusion GL

Oracle Fusion ERP & EPM Production Support Delivery Lead

Job Description

We are seeking an experienced ERP Delivery Lead to oversee production support and service delivery for Oracle Fusion Financials (GL) and Oracle FCCS (Financial Consolidation and Close). This client-facing leadership role is accountable for service reliability, financial close operations, incident management, release governance, and continuous service improvement.

Key Responsibilities

• Own end-to-end production support for Oracle Fusion GL and FCCS.
• Lead month-end, quarter-end, and year-end close operations, ensuring critical financial processes are completed on schedule.
• Manage batch processing, data loads, consolidations, journal imports, reporting feeds, and issue resolution.
• Drive Incident, Problem, Change, and Release Management following ITIL best practices.
• Coordinate global onshore and offshore support teams, Oracle Support, infrastructure teams, and finance stakeholders.
• Lead P1/P2 incident response, root cause analysis, and service recovery efforts.
• Govern Oracle quarterly updates, testing, deployment readiness, and post-release support.
• Conduct service reviews, KPI reporting, SLA governance, and executive communications.
• Drive automation, process optimization, monitoring improvements, and AI-enabled operational efficiencies.
• Develop and execute a Continual Service Improvement (CSI) roadmap focused on reliability, close-cycle efficiency, and operational excellence.

Basic Qualifications

• Bachelor's degree in Information Systems, Computer Science, Finance, Accounting, or related field.
• 10+ years of IT service delivery, ERP application support, or managed services experience.
• 5+ years leading client-facing service delivery or application support teams.
• Hands-on experience supporting Oracle FCCS/HFM and Oracle Fusion Financials (GL).
• Strong understanding of financial close, consolidation, journals, intercompany processing, and financial reporting.
• 5+ years Experience managing Incident, Problem, Change, and Release processes within an ITIL framework.
• Proven success leading global onshore/offshore support teams.
• Excellent stakeholder management, communication, and executive reporting skills.

Nice to Have

• Experience in Financial Services, Banking, or other regulated industries.
• Knowledge of SOX compliance, audit controls, and governance processes.
• Experience with Oracle EPM Automate, Data Integration, Data Management, OIC, or enterprise job schedulers.
• Oracle Fusion Financials and/or Oracle EPM certifications.
• ITIL v4 Foundation (or higher) certification.
• Experience with automation, observability, AI-assisted operations, and predictive monitoring.
• MBA or advanced degree in Finance, Accounting, Information Systems, or Business Administration.

Ideal Candidate

A proactive service leader who takes ownership, thrives in high-pressure financial close environments, builds trusted client relationships, and continuously seeks opportunities to improve service quality, automate processes, and enhance business outcomes.

Min / Required Qualificaiton:

• 10+ years of IT service delivery, ERP application support, or managed services experience.
• 5+ years leading client-facing service delivery or application support teams.
• 7+ years of experience supporting Oracle FCCS/HFM and Oracle Fusion Financials (GL).
• 5+ years Experience managing Incident, Problem, Change, and Release processes within an ITIL framework

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $107,156.00 to $198,438.00. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.  

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits. 

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