Technology Consulting - Dynamics CRM Consultant
About the job
- A bachelor's degree in Computer Science, Information Technology, Business Systems, or a related discipline is required.
- Experience in Dynamics CRM or Dynamics 365 implementation projects is required.
- For the Functional Lead role, proven experience leading functional delivery and solution design is required.
- For the Functional Lead role, strong stakeholder management, including with senior stakeholders, is required.
- For the Functional Lead role, experience in digital or system transformation programmes is required.
- For the Functional Analyst role, hands-on experience in requirement gathering, configuration, and testing is required.
- For the Functional Analyst role, a good understanding of CRM processes and system capabilities is required.
- For both roles, a strong understanding of Dynamics 365 CRM modules, including Sales and Customer Service, is required.
- For both roles, experience working with cross-functional technical teams and integrations is required.
- For both roles, familiarity with Agile or Hybrid delivery methodologies is required.
- For the Functional Lead role, lead end-to-end Dynamics 365 CRM functional workstreams across design, build, test, and deployment.
- For the Functional Lead role, drive business requirement workshops with senior stakeholders and translate strategic needs into scalable CRM solutions.
- For the Functional Lead role, own solution design and ensure alignment with business objectives, enterprise architecture, and best practices.
- For the Functional Lead role, oversee configuration and delivery across CRM modules such as Sales and Customer Service.
- For the Functional Lead role, act as the primary functional point of contact for stakeholders and project leadership.
- For the Functional Lead role, provide leadership and guidance to functional consultants and cross-functional teams.
- For the Functional Lead role, govern the quality of functional deliverables, including BRDs, FSDs, and user stories.
- For the Functional Lead role, lead UAT strategy and execution oversight and secure business sign-off.
- For the Functional Lead role, support large-scale transformation programmes, ensuring CRM enables business value.
- For the Functional Lead role, manage stakeholder expectations, facilitate decision-making, and resolve functional or process conflicts.
- For the Functional Lead role, support change management, training, and adoption initiatives.
- For the Functional Analyst role, gather, analyze, and validate business requirements with stakeholders.
- For the Functional Analyst role, translate business needs into functional specifications and solution designs within Dynamics 365 CRM.
- For the Functional Analyst role, configure and customize CRM modules such as Sales and Customer Service.
- For the Functional Analyst role, support business process design and optimization initiatives.
- For the Functional Analyst role, collaborate with technical teams to ensure accurate solution implementation.
- For the Functional Analyst role, support integration, data migration, and end-to-end solution delivery.
- For the Functional Analyst role, execute testing activities, including SIT and UAT, and support defect resolution.
- For the Functional Analyst role, deliver end-user training and provide post-go-live support.
- Work across sectors and geographies to deliver CRM solutions that improve customer experience, operational efficiency, and business outcomes.
- Microsoft Dynamics 365 certifications, such as Functional Consultant or Solution Architect.
- Exposure to customer experience transformation programmes.
- Strong analytical and problem-solving capabilities.
About the company
EY (Ernst & Young) provides professional services at a global scale, offering consulting, assurance, tax, and transaction advisory services. It serves clients across industries such as technology, media, real estate, hospitality, and construction. Instead of selling a single product, EY works with clients through tailored engagements where cross-disciplinary teams analyze challenges, design strategies, perform audits, help with tax planning, and assist with mergers or divestitures. What sets EY apart is its worldwide reach and integrated service model, industry-specific expertise, and focus on responsible business practices like sustainability, cybersecurity, and workforce flexibility. EY’s goal is to help organizations improve performance, manage risk, and achieve sustainable growth while building a better working world.
Company Size
5,001-10,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Boston, Massachusetts
Founded
1991
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Simplify's Take
What believers are saying
- EY.ai Agentic for Sales launched March 2, 2026 with Snowflake and Canva.
- EY uses client-zero deployments, scaling Copilot across 400,000 people by May 2026.
- EY’s 2026 AI assurance push monetizes client demand for governance, controls, and risk reviews.
What critics are saying
- Sabah filed RM2.4 billion audit-negligence claims against EY on July 30, 2026.
- EY set aside £188 million in March 2026 after NMC, Shell, and Made.com scrutiny.
- Repeated audit failures can destroy trust, trigger client defections, and shrink the franchise permanently.
What makes Ernst & Young unique
- EY Canvas processes 1.4 trillion journal-entry lines across 160,000 global audits.
- EY-Microsoft invested US$1b+ in May 2026 to industrialize enterprise AI delivery.
- EY launched agentic audit AI on April 7, 2026, spanning Assurance and AI assurance.
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Benefits
Professional Development Budget
Flexible Work Hours
Remote Work Options
Company News
EY added nearly 10,000 staff globally in its 2026 financial year as AI-related revenue surged almost 50%. The Big Four firm's workforce reached 415,000, with most growth concentrated in global delivery services and offshoring centres. The Americas division saw headcount decrease by roughly 4,500, or 5%. Overall global revenue rose 4.7% to $57 billion. EY-Parthenon was the fastest-growing service line, with revenue increasing 7.4% to $6.8 billion, marking a turnaround after two years of minimal growth. Tax revenue rose 6% to $13.8 billion, whilst consulting grew 4.4% to $17.4 billion. The results reflect EY's "All-In" strategy under global chair Janet Truncale, with billions invested in transforming operations and AI services.
An Ernst & Young study found US oil and gas producers reached record production in 2025 while becoming more selective with investments. The analysis of 30 major exploration and production companies, representing 43% of US oil and gas output, showed oil production hit a study-period high, yet reserve additions from extensions and discoveries declined 11% year over year and failed to fully replace production volumes for the first time since 2021. Total capital expenditures fell 49% year over year, whilst M&A spending declined 70%. Exploration spending dropped 11% to $4.8 billion, representing only 3% of total capital expenditures. Natural gas showed stronger fundamentals, with production rising 18%, reserves increasing 14%, and discoveries up 21%.
Ernst & Young's US division is allocating $100 million this fiscal year to bonus payments rewarding employees who demonstrate adaptability, innovation, and judgement. Individual spot awards reach $500, whilst employees or teams making significant contributions can receive between $10,000 and $25,000, five times the previous programme's ceiling. The initiative also covers AI experimentation. "What we recognise signals what we value," said Ginnie Carlier, chief talent and culture officer for EY Americas. The bonuses form part of a broader strategy to reshape employee development across all career levels. Other professional services firms are pursuing similar approaches. KPMG restructured its audit internship this summer to emphasise critical thinking, whilst PwC US introduced training combining AI proficiency with human qualities like empathy. EY reported AI-related revenue grew 30% year-over-year in 2025.
EY-Parthenon has acquired SparkOptimus, a Dutch digital strategy consultancy founded in 2010. The Amsterdam-based firm employs around 50 consultants and specialises in AI transformation, digital business model redesign and technology-driven transformation. SparkOptimus founders Alexandra Jankovich and Tom Voskes, both former McKinsey consultants, said joining EY-Parthenon will create significant value for clients and staff whilst providing access to broader capabilities. The acquisition marks EY-Parthenon's first European deal since 2021. EY-Parthenon, established in 2014, is EY's strategy consulting and transactions advisory business with around 25,000 professionals globally. Mark Reich, Partner at EY-Parthenon Netherlands, said SparkOptimus' expertise will complement existing capabilities in the Dutch market. The deal closes on 1 September 2026. Financial terms were not disclosed.
The UK Government has awarded a contract worth up to £456 million to KPMG and EY to train civil servants, the Financial Times reported, citing government procurement tracker Tussell. Under the arrangement, the firms will train officials across various skills areas, including AI, between 2026 and 2028. KPMG's share is capped at £319 million, representing almost a quarter of its total UK advisory net sales from last year. EY's portion is worth £137 million, equivalent to around 13% of its UK consulting revenue. The deal is the largest single contract awarded to Big Four companies since Tussell started tracking records in 2012. The previous record was a £322 million deal between the Foreign Office and PricewaterhouseCoopers in 2012.