Front Office Associate

Overview

About The First Group Hospitality:

The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market. For more information, visit tfghospitality.com  

About The First Collection: 

The First Collection represents a new era of urban lifestyle resorts, delivering a unique blend of hospitality across Dubai’s vibrant landscape. Known for merging modern sophistication with authentic Dubai charm, The First Collection is where exceptional service meets innovative design. Each hotel in the portfolio offers bespoke experiences, including exclusive access to Soluna Restaurants & Beach Club on the Palm Jumeirah for both dining and beachside relaxation, as well as serene city escapes that reflect Dubai’s dynamic energy. As part of The First Group, a leader in award-winning hospitality and real estate developers in Dubai, The First Collection is more than a hotel brand—it’s an immersive journey into the heart of Dubai.  About The First Collection Marina:

Nestled in Dubai Marina, The First Collection Marina provides a chic urban escape with stunning views and premium facilities with 493 guest rooms and suites. Guests can relax in the rooftop pool, rejuvenate at the spa, and enjoy exclusive access to Soluna Restaurants & Beach Club on the Palm Jumeirah, encompassing both dining and beach club experiences. Ideal for travellers seeking a relaxed yet lively stay, this hotel captures the spirit of Dubai Marina.

Job Description

Job Summary:

The Front Office Associate is responsible for greetings, checking guests in and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. The main focus is to engage every guest in conversation and recognition, as well as resolve any guest issues immediately.

Key Responsibilities:

• Ensure brand standards, policies and procedures are adhered to at all times.
• Greet and welcome all guests approaching the front desk
• Being able to perform all front office duties like check-in and check-out of guests, answering the phone according to the hotel etiquette, assist guests with their inquiries, taking reservations and performing administrational tasks
• Maintain complete knowledge of all hotel features/services, hours of operations, all hotel restaurant food concepts, menu price range, dress code and ambiance, all hotel room types, numbers/names, layout appointments, amenities and locations, all hotel room rates, special packages and promotions, daily house count and expected arrivals/departures scheduled daily group activities, room availability status for any given day
• Be familiar with all the front office software required for the position
• Ensure that all hotel standards are met when assisting the guests and handling information
• Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner
• Review front office logs, trace file and credit limit daily
• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Be familiar with all in-house groups
• Be aware of closed out and restricted dates
• Coordinate with front office supervisor in performing daily task or during the shift
• Be familiar with hospitality terminology
• Have knowledge of emergency procedures and assistance as needed.
• Always use proper etiquette when communicating with guests and associates
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner
• Maintain and market promotions and guest programs
• Perform any other works as and when assigned by the supervisor and/or management

Desired Skill & Expertise

• At least 1+ years experience working at the reception in a 4/5* property with 250+ inventory.
• 1 year experience Front Office computer literacy 
• Excellent communications skills with Proficiency in speaking and writing English.
• Team player with excellent planning, organizing skills and excellent problem-solving skills.
• Able to work flexible working hours with rotating shifts.
• Pleasant personality and good grooming.