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KPMG

Global audit, tax, and advisory services

IT Help Desk Specialist

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeKyiv, UkraineNo salary listedHybrid

About the Job

Requirements

  • Higher education is required; a degree in informatics, mathematics, or engineering is preferred.
  • At least one year of experience in technical user support, IT Support, or Service Desk is required.
  • Intermediate-level written and spoken English is required.
  • Knowledge of networking technologies is required.
  • Professional knowledge of Windows 10, iOS, and Android is required.
  • Experienced use of Microsoft Office products, particularly Word, Excel, Outlook, PowerPoint, and Teams, is required.
  • The ability to work under stress is required.
  • Willingness to take responsibility is required.

Responsibilities

  • Receive IT and information security requests by phone, email, web system, or in person; register them and resolve issues or technical user requests.
  • Ensure user requests are registered and resolved within agreed timeframes, in accordance with service-level agreements where applicable.
  • Resolve users’ technical issues accurately and in a timely manner.
  • Provide first-line support for Teams telephony and audio and video conferencing systems.
  • Provide first-line technical support and resolve issues when user hardware or software fails.
  • Provide first-line technical support and resolve network outages and multifunction-device errors involving printing, scanning, and copying.
  • Install and upgrade computer-system hardware and software.
  • Advise and train end users.
  • Participate in IT projects as needed.
  • Maintain databases and documentation related to IT support services.
  • Follow IT service procedures, policies, and IT knowledge-base requirements.

Desired Qualifications

  • Knowledge of Active Directory and SCCM is preferred.
  • Knowledge of ITIL is preferred.

About the Company

KPMG

Global audit, tax, and advisory services

KPMG is a global network of independent professional firms that provide Audit, Tax, and Advisory services. Its work involves helping organizations verify financial information, manage tax obligations, and solve business problems through advisory support, risk management, and performance improvement. Services are delivered by cross-border teams across a worldwide network, with an emphasis on consistency and collaboration among member firms. KPMG distinguishes itself through its history as a series of international mergers that created a large, integrated firm with a shared global standard and brand, rather than a single locally owned entity. Its goal is to help clients navigate complex regulations, improve performance, and achieve sustainable growth across multiple markets.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
London, United Kingdom
Founded
1987

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