Program Specialist 4 - Vendor Management Specialist

About the Team:
You’ll join Uber’s Digital Sales Oranization (GSO) organization, supporting the US & Canada Delivery Sales vertical. The team’s mission is to fuel growth and client acquisition by optimizing BPO sales structures, scaling operational processes, and driving strong performance across multiple vendor sites and lines of business (LoBs).

About the Role:
This Vendor Management Specialist role is a hybrid of vendor oversight, performance analytics, and project coordination. You will be the day-to-day owner of BPO sales site reporting, tracking, and issue identification—surfacing key insights that drive business outcomes and leading initiatives to improve vendor delivery across Scaled Sales programs.

You’ll work cross-functionally with Program Managers, Sales Ops, A&I, and BPO partners to ensure accuracy of performance data, execution of sales initiatives, and continuous improvements to operational delivery. The role requires strong analytical capabilities, communication skills, and an understanding of scaled sales processes and performance levers. This role is ideal for someone who thrives at the intersection of sales execution, vendor operations, and data-driven decision making—with a sharp eye on KPIs, strong stakeholder alignment, and a passion for scaling high-impact programs across diverse markets.

What You’ll Do:

• Own Day-to-Day Vendor Performance Monitoring
  Track and analyze daily/weekly/monthly vendor performance metrics, surfacing data discrepancies, trends, and outliers impacting KPIs like lead conversion, productivity, and sales quality.
   
• Drive Root Cause Analysis & Action Plans
  Identify problem areas and lead root cause analysis efforts. Develop and monitor improvement initiatives in coordination with vendors and internal stakeholders.
   
• Support Strategic Sales Programs
  Collaborate on BPO-led sales initiatives—supporting operational launches, change management, QA tracking, and tooling integrations across vendor sites.
   
• Ensure Visibility & Accuracy in Sales Reporting
  Partner with A&I and PM teams to maintain accurate dashboards and reporting infrastructure. Highlight gaps in data and drive resolution through structured follow-up.
   
• Coordinate Cross-Functional Projects
  Manage timelines, documentation, and execution of projects that span multiple teams and vendor partners. Ensure alignment with global standards and sales strategies.
   
• Strengthen Vendor Relationships
  Act as a key contact for BPO partners, ensuring consistent communication, feedback, and operational alignment. Participate in on-site visits and support vendor readiness for sales initiatives.
   
• Prepare Stakeholder Communications
  Draft business updates, insights decks, and reporting summaries for leadership, clearly tying vendor performance to broader sales goals.

What You’ll Bring:

Basic Qualifications:

• 3–5 years experience in Sales Operations, Vendor Management, or BPO Sales Delivery
• Ability to work US business hours
• Proven track record managing performance in a BPO or contact center setting
• Experience coordinating cross-functional projects
• Strong analytical skills and proficiency in Google Workspace (Sheets, Slides, Docs)
• Excellent communication skills, including written updates and executive presentations
• Self-starter with a bias for action and comfort working in matrixed teams
  
   

Preferred Qualifications:

• Deep understanding of Uber products and Delivery ecosystem in US/Canada
• Prior experience supporting sales teams or outbound call programs
• Experience resolving data/reporting issues and driving long-term solutions
• Familiarity with Salesforce or sales tracking tools
• Experience in a fast-paced, high-growth environment
• Industry knowledge in food/retail delivery or restaurant sales
• Experience with modern sales methodologies (e.g. Challenger, SPIN, MEDDIC)