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Alloy Partners

Co-creates startups and venture studios

Account Manager

Customer SuccessPosted on Nov 11
Full-timeAtlanta, GA, USA

About the Job

Requirements

  • You must live and work in the Greater Atlanta area and be able to travel regularly to customer sites, primarily in Georgia initially and nationally as the company grows; this may include travel for in-person hospital onboarding sessions outside business hours, such as 6:30 a.m. or 8 p.m.
  • You must have 5+ years of experience as a specialist in implementation and/or customer success for an enterprise technical solution used by hospitals or healthcare delivery organizations.
  • You must have strong written and verbal communication skills and be able to manage stakeholders from frontline staff to the C-suite.
  • You must be skilled at creating best-practice templates and guides, such as implementation guides, and capturing and documenting business requirements from customers.
  • You must be able to solve problems, manage projects, and adapt in a fast-evolving startup environment.
  • You must be comfortable with technology and complexity and capable of navigating in-person meetings at clinical sites.
  • You must be highly competent with tools such as Microsoft Office, HubSpot, Asana, and ClickUp, and be able to learn new systems quickly.

Responsibilities

  • Manage current customers and onboard new healthcare systems and other healthcare delivery organizations.
  • Build and maintain customer relationships, elicit feedback, identify opportunities, provide customer support, solve problems, and help close renewal contracts.
  • Lead customer onboarding and implementation, uncover opportunities by discovering customer problems, and act as liaison between Swift’s technical team and each customer to resolve problems and support a positive customer experience.
  • Act as the primary day-to-day liaison for customer teams and manage performance reporting for customers and Swift management.
  • Work with nurse managers and other leaders to establish and maintain employee awareness of Swift and product use.
  • Gather business requirements, rules, and constraints and relay them clearly to the technical team to support successful implementations.
  • Host virtual and in-person meetings, facilitate training sessions, and refine onboarding documentation, including FAQs, timelines, and guides.
  • Provide regular feedback to technical and leadership teams based on customer insights and learnings.
  • Perform Quality Assurance for Swift by testing new features, documenting problems, monitoring SMS text and email communications between Swift and end users, and responding as needed.
  • Assist with sales initiatives, marketing initiatives, reporting, and management functions.

Desired Qualifications

  • PMP certification is a plus.

About the Company

Alloy Partners

Co-creates startups and venture studios

Alloy Partners builds new businesses by co-creating startups and venture studios with leading corporations and entrepreneurs. It pairs corporate resources, expertise, and capital with founders and operators to identify strategic areas, form teams, validate ideas, and launch companies or ongoing studios. The model relies on close collaboration among executives, operators, and founders, with aligned goals, clear milestones, and shared funding. What sets Alloy Partners apart is its explicit focus on creating advantaged ventures through corporate partnerships, giving access to corporate scale, distribution channels, and domain knowledge that standalone startups often lack. The goal is to create durable, high-potential ventures that deliver value for both corporate and entrepreneurial partners.

Company size
51-200
Company stage
Not listed
Total funding
$4.9M
Headquarters
Indianapolis, IN
Founded
2020

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