Exponent Energy

Rapid EV charging hardware and packs

Manager, Charging Network Operations & Process Excellence

Business OperationsConfirmed live in the last 24 hours

Full-timeBengaluru, Karnataka, IndiaNo salary listedIn-person

About the Job

Requirements

Strong grounding in operations, process excellence, or program execution.
Experience working with field operations, service networks, or infrastructure deployment.
Ability to convert ambiguity into structured processes and execution plans.
Clear communication and stakeholder management across functions.
Strong analytical and problem-solving capability.
Ability to balance detail orientation with system-level thinking.
Ability to drive outcomes through ownership, not authority.
Bias for action with disciplined execution.

Responsibilities

Own end-to-end process design across charging network deployment, operations, and service.
Define clear standard operating procedures, workflows, and execution standards across sites and teams.
Drive standardisation to reduce variability in field execution.
Continuously refine processes based on on-ground feedback and performance data.
Identify inefficiencies across deployment, uptime, service response, and issue resolution.
Drive structured problem-solving to improve turnaround times and network reliability.
Establish and track key operational metrics across the charging network.
Lead initiatives to improve utilisation, uptime, and service quality.
Work closely with deployment, service, product, and supply chain teams.
Align processes with product design, hardware constraints, and field realities.
Drive closure of operational gaps through structured follow-ups and escalation.
Ensure seamless handoffs between deployment, commissioning, and service.
Build mechanisms to capture structured feedback from field teams and service engineers.
Translate recurring issues into process, design, or training improvements.
Close the loop between field insights and central decision-making.
Improve process visibility through dashboards, tracking systems, and reporting.
Ensure data accuracy across installations, service logs, and network performance.
Drive adoption of tools and systems that enable consistent execution.
Identify risks across deployment readiness, service capability, and operational dependencies.
Build mitigation plans to ensure continuity and reliability of the charging network.
Drive proactive issue identification and resolution before escalation.

Manager - Charging Network Operations & Process Excellence

Exponent Energy · Bengaluru, India · Full-time · Posted 2026-04-16

Workplace: on_site

Department: Operations

Description

Role Overview

You will join Exponent’s Charging Network team in a central process excellence role, owning the design, standardisation, and continuous improvement of processes across deployment, operations, and service of the charging network. You will operate at the intersection of field execution, system workflows, and network performance—ensuring consistency, scalability, and reliability of operations across all India locations. The role calls for structured thinking, operational rigour, and the ability to drive alignment across cross-functional teams while continuously improving process efficiency and network uptime.

Responsibilities

Process Design and Standardisation

Own end-to-end process design across charging network deployment, operations, and service.
Define clear SOPs, workflows, and execution standards across sites and teams.
Drive standardisation to reduce variability in field execution.
Continuously refine processes based on on-ground feedback and performance data.

Operational Excellence and Performance Improvement

Identify inefficiencies across deployment, uptime, service response, and issue resolution.
Drive structured problem-solving to improve turnaround times and network reliability.
Establish and track key operational metrics across the charging network.
Lead initiatives to improve utilisation, uptime, and service quality.

Cross-Functional Coordination

Work closely with deployment, service, product, and supply chain teams.
Align processes with product design, hardware constraints, and field realities.
Drive closure of operational gaps through structured follow-ups and escalation.
Ensure seamless handoffs between deployment, commissioning, and service.

Field Feedback and Continuous Improvement

Build mechanisms to capture structured feedback from field teams and service engineers.
Translate recurring issues into process, design, or training improvements.
Close the loop between field insights and central decision-making.

Systems and Data Discipline

Improve process visibility through dashboards, tracking systems, and reporting.
Ensure data accuracy across installations, service logs, and network performance.
Drive adoption of tools and systems that enable consistent execution.

Risk Management and Network Stability

Identify risks across deployment readiness, service capability, and operational dependencies.
Build mitigation plans to ensure continuity and reliability of the charging network.
Drive proactive issue identification and resolution before escalation.

The Ideal Candidate

Strong grounding in operations, process excellence, or program execution.
Experience working with field operations, service networks, or infrastructure deployment.
Ability to convert ambiguity into structured processes and execution plans.
Clear communication and stakeholder management across functions.
Strong analytical and problem-solving capability.
Balances detail orientation with system-level thinking.
Drives outcomes through ownership, not authority.
Bias for action with disciplined execution.

About Exponent Energy

Exponent Energy is revolutionizing electric mobility with a 15-minute full-charge ecosystem powered by our proprietary energy stack—batteries, chargers, and supporting technology.

Our mission: Simplify energy for electric vehicles.

Our philosophy:
Break. Believe. Build.
Break assumptions. Break the thumb rule.
Believe in the team, the process, and the learnings from every stumble.
Build fast. Build passionately. Build to simplify.

Apply

Apply at Exponent Energy

About the Company

Exponent Energy

Rapid EV charging hardware and packs

Exponent Energy provides rapid charging for electric vehicles by integrating a specialized battery pack (e^pack), a charging station (e^pump), and a charging connector (e^plug). It works by equipping vehicles with the e^pack and using the e^pump/e^plug for a full charge in about 15 minutes, while building a network of its own charging stations starting in Bangalore. The company differentiates itself by delivering both the battery technology and the charging infrastructure, and by targeting commercial vehicles to minimize downtime. Its goal is to create a nationwide rapid-charging ecosystem in India that lowers downtime for fleets and grows through OEM partnerships and an expanding charging network.

Company size: 201-500
Company stage: Late Stage VC
Total funding: $65.5M
Headquarters: Bengaluru, India
Founded: 2020

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