Enterprise Account Executive
US
Confirmed live in the last 24 hours
Gladly

51-200 employees

AI-powered customer service platform for personalized experiences
Company Overview
Gladly stands out as a customer service software that prioritizes personalization and efficiency, utilizing AI to deliver concierge-level service at scale. It offers a unique approach by integrating all communication channels into one lifelong conversation stream, providing agents with a comprehensive understanding of the customer's history and preferences. This approach has attracted globally recognized brands such as Nordstrom, REI, and Warby Parker, demonstrating Gladly's industry leadership and competitive advantage.
AI & Machine Learning
Consumer Software

Company Stage

N/A

Total Funding

$195M

Founded

2014

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

0%

1 year growth

19%

2 year growth

25%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Cold Calling
Marketing
Customer Service
CategoriesNew
Sales & Account Management
Customer Success & Support
Requirements
  • Deep experience selling cloud based SaaS products from C-level to individual and team stakeholders
  • Proven track record of consistently meeting and exceeding sales quotas
  • Ability to demonstrate flexibility and comfort in fast-paced sales environment
  • Significant direct sales experience with SaaS solutions
  • Excellent verbal and written communication skills
  • Team player with collaborative personal style
  • An entrepreneurial mindset; startup experience highly preferred
  • Strong sense of Integrity and ethics
  • Excellent interpersonal and leadership skills
  • Inquisitive, thorough problem solver
  • Highly motivated, smart risk taker
  • Adaptable to changing market conditions and customer requirements
  • Balanced approach to problem solving between analytical and intuitive
  • We win as one team: We believe the most important focus for us as a team is making the company successful
  • We are successful when our customers succeed: We are committed to understanding the needs and expectations of our customers. We provide an exceptional product along with expertise and insight to help achieve their goals
  • We believe in challenging the status quo: We know that our greatest strength is our ability to cultivate a growth mindset focused on reinventing customer service
  • We value underdog grit: Success isn't always about having the most resources or the most experience; it's about having the determination and grit to keep pushing forward especially when it's hard
  • We strive to make every shot count: We will never have enough “shots on goal” so we strive to make every project, feature, customer presentation, the best it can be
  • We embrace transparency: We know the best outcomes come from collaboration followed by communication of and commitment to the decision
  • Competitive salaries, stock options
  • Medical, Dental, Vision and Life insurance
  • Generous paid time off
  • Generous paid Parental Leave
  • 401K
  • Flexible Spending Accounts
  • Home office stipends
Responsibilities
  • Achieve and exceed sales goals
  • Build and grow sales pipeline
  • Present value proposition to executive level prospects
  • Establish and achieve prospecting and business development goals
  • Collaborate with our Marketing and Sales Development organizations to expand pipeline and increase sales velocity
  • Uncover and convert prospects to clients through cold calling, managing pre-qualified opportunities, conducting discovery, and building relationships
  • Able to act as lead sales person as well as potential to lead a team as the company grows
  • Serve as a mentor and motivator to the team
  • Potential to attract, motivate and manage a world class team
  • Willing to travel regionally to represent the company
  • Additional Sales responsibilities, as needed