Field Services Director

Job Description

Job title

Transit Field Services  Director

Ownership and key responsibilities

• Lead the Field Services organization in the region

• Increase customer intimacy and market understanding, and develop FS into a commercial strength

• Deploy  Transit FS strategy within the region (organization / processes / tools)

• Strengthen REX to Product Management of our products performance to improve performance and serviceability

• Supports project execution in Warranty phase (OE & Services projects)

Main Missions

• Develop, deploy and track KPI for FS operations in the most Quality and Cost-effective manner

• Develop and train his team to address all products maintained in the region

• Perform a regular resource and budget planning

• Support the Services sales forces in offering Services solutions

• Develop and deploy customer centric and value adding sales solutions and concepts for Field Service

• Team up with Transit Resident engineers to deliver projects

• Actively support cost optimization and OTD activities for warranty/retrofit

• Manage Resident Site Managers, Field Service Operation Managers, Warranty manager and Customer Services Manager

• Demonstrate to clients an on-going commitment to excellence in the delivery of FS support to projects and programs

Key Kpi(s)

• Safety recordable and LTA happening on Field

• Critical FS Project in the Region (Warranty Cost VS Budget)

• Critical Retrofit  in the Region (Retrofit Cost VS Budget VS Completion)

• FS hourly rates

• Mobilization time for warranty and troubleshooting activities

N+1

• Head – Transit Services India

N-1

• FS operations managers, Warranty manager, Customer Services Manager

Functional Managers

• Transit Field Services VP

Main stakeholders

• PM, Sales, Engineering, Quality, Customers

Qualifications

Additional Information

What could you accomplish in a place that puts People First?

At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.

If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.
 

Who are we?

Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.

Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.

Culture powers us and the possibilities.

We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.

We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.

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