Full-Time

Customer Support Coordinator

Posted on 5/16/2024

Xylem

Xylem

5,001-10,000 employees

Advanced water technology and solutions provider

Hardware
Industrial & Manufacturing

Senior

Pointe-Claire, QC, Canada

Required Skills
Communications
Requirements
  • Bilingual English and French
  • Superior customer support skills
  • Effective communication skills
  • Strong problem-solving and negotiation skills
  • Interpersonal skills
  • Teamwork and organizational skills
  • Proficiency in Microsoft Office
  • Knowledge of ERP systems
  • 5+ years of relevant experience
  • Bachelor’s degree or equivalent
Responsibilities
  • Order management
  • Project coordination
  • Pre-sale technical support
  • Post-sale technical support
  • Customer billing resolution
  • Warranty processing
  • Problem-solving
  • Liaison with customers and internal teams

Xylem specializes in advanced water technologies and solutions, integrating digital technology and analytics to improve water and wastewater management, conservation, and reuse. The company offers a range of products such as water meters, pumps, and controllers to support sustainable water solutions.

Company Stage

Seed

Total Funding

$10.2M

Headquarters

Washington, District of Columbia

Founded

2011

Growth & Insights
Headcount

6 month growth

0%

1 year growth

1%

2 year growth

24%

Benefits

Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.

Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.

Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.

Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, and Working Parents Networks.